China Southern Airlines Group A young flight attendant is often reported to be domineering and difficult to approach. In a psychological care work activity, Sun Xiaohong, deputy secretary of the First Division One of the Cabin Department, invited her to play a sandbox game. When making sand table works, she chose a shopping mall as the main building, with tigers and lions as the guards, because she was worried that important things in the mall would be broken or robbed. "This employee is actually a self-enclosed lonely person. In her opinion, interacting with people is like shopping in a mall, coming and going in a hurry, getting what you need, without real friends." Next, Sun Xiaohong through support, understanding and inspiration To help her clarify the meaning represented by the works, form a sympathy with her, and finally promote her self-healing ability, so that she can use her internal strength to consciously accept changes. This is a successful treatment case in which the China Southern Airlines Group Labor Union provided psychological care services to employees.
"In recent years, with the continuous economic and social development, social competition has intensified, the pace of work has been accelerating, the work pressure and life pressure of employees have continued to increase, and the problem of psychological pressure has become increasingly prominent. Paying attention to the mental health of employees has become a problem for labor unions at all levels in our province. An indispensable and important job." Chen Zhaoqing, director of the Employee Services Department of the Provincial Federation of Trade Unions, said that through online and offline linkages, trade unions at all levels in our province have established a "non-closing" mechanism to provide employees with mental health services through multiple channels and methods. "At present, the three-level labor unions at the province, city, and county (district) levels have established 220 mental post stations and other psychological service positions for employees."
The provincial general research team observes Shenzhen Bus Group Employee Psychological Service Electronic Platform Unit Photo courtesy_ p3p
's surveys provide the “brain pulse” for the mental health of employees in the province
This year, the Provincial Federation of Trade Unions will make an in-depth investigation of the construction of the Guangdong Provincial Workers’ Mental Health Service System as the five key research topics of the province in 2021, July-August , The Provincial Federation of Trade Unions and , South China Normal University School of Psychology, formed the Guangdong Provincial Workers’ Mental Health Service System Construction Project Sub-division to Guangzhou, Shenzhen, Foshan, Dongguan, Zhongshan, Jiangmen, Zhanjiang, Maoming 8 cities , Relevant provincial-level industrial trade unions and trade unions of provincial departments and bureaus,Conducted in-depth research on the construction of employee mental health service system, interviewed 73 companies such as Guangdong Power Grid, China Southern Airlines, Shenzhen Bus, college psychology departments, medical institutions and psychological service social organizations, and 17 municipal labor unions including Shanwei and Heyuan Participated in the research. The research team used the form of field visits and forums to exchange and explore the experience, insights and suggestions of employees' mental health services, so as to "take the pulse" for the mental health of employees in the province. The survey shows that employees in our province have a good sense of well-being and high satisfaction, but the pressure is obvious. Due to the high work intensity, long time, and varying degrees of work pressure problems.
"The top five issues in employee consultation are emotional management, love and marriage, family relationships, work pressure, parent-child relationships." Liang Ruifen, director of the Women’s Committee of the China Southern Airlines Group Labor Union and Vice Minister of the Group Industry Department, said that the company’s labor union has carried out “diversification”. "Psychological services. Including individual telephone consultation, face-to-face consultation and WeChat consultation, group counseling, lectures, micro-classes, salons, crisis intervention, professional training, etc. 9 items, among which the most popular form of service is EAP internal specialist training. At present, China Southern Airlines has built 32 mental health consultation rooms to provide employees with safe venues for psychological assessment, decompression, group assistance, and consultation. Sandboxes, music relaxation chairs, venting tools and evaluation instruments have been added, among which the most representative It is the first in the civil aviation industry last year to tailor-made a sand table consultation room (Xinyu hut), music relaxation room (Wangyou Harbor), and catharsis decompression room (release space) for aircrews, providing convenience and effectiveness for employees. , Long-term stable psychological care service place.
"In addition to work pressure, family relationships can also cause psychological burdens on employees." Xiong Chaolin, the mental health specialist of Guangdong Power Grid, gave an example to reporters. "One day, a male employee called the psychological hotline and said that he had just become a novice dad, but he didn't know how to take care of it. Good baby, coupled with his wife suffering from postpartum depression, he is even more anxious, "feeling very irritable, and the mood of near collapse affects his work." Fortunately, under the psychological care of the company's psychologists, their family is very Quickly get out of the psychological dilemma.”
It is understood that as of April 2021, Guangdong Province, City, and County (District) three-level labor unions have established 220 psychological service positions for employees such as soul stations, and 59% of soul stations have been built in labor unions. Employee Service Center, Worker’s Cultural Palace, Worker’s Home and other positions.
Multi-channel and multi-method linkage to help employees get out of psychological dilemma
Online and offline linkage, multi-channel and multi-method to carry out mental health service work, is an important method for labor unions at all levels in our province to do a good job in the mental health service system for employees .
In August 2020, a road construction team in Yangjiang City encountered a serious traffic accident during its operation. The members of the construction team subsequently suffered from insomnia, headaches, avoidance, body stiffness, and inability to work and live a series of serious psychological problems. After receiving the psychological service demand from the transportation department, the Soul Station of the Yangjiang Federation of Trade Unions specially organized a team of professional mental health consultants, established a "one-to-one" follow-up mechanism, and adopted team psychological counseling, psychological crisis intervention, etc. Way, after a month and a half of continuous efforts, successfully helped the team members return to normal work and living conditions.
In addition to offline psychological care, Yangjiang City Federation of Trade Unions also attaches great importance to the promotion and popularization of mental health knowledge. For example, carry out the "Three Entries" activities of sending mental health into counties, parks, and enterprises, go to the grassroots units to hold on-site psychological lectures, carry out psychological games, and timely and proactively provide psychological intervention services for the needy employees of the grassroots units to help key groups Or help the object solve psychological problems.
The mental health studio of Guangdong Power Grid is equipped with a psychological self-service all-in-one machine, covering 12 content modules, including psychological science popularization, stress reduction adjustment, psychological testing, etc., employees can use offline to learn psychological knowledge by themselves. The studio also has a physical and mental feedback relaxation training system, a virtual reality VR relaxation training system, a virtual reality stress training system, and a sand table. Employees can come here to relax after work. The mental health laboratory on the second floor is equipped with physiological multi-conductor, eye tracker , wireless EEG analysis system and other equipment, which can carry out cognitive behavior research and other topics. Compared with offline services, employees are more aware of online service functions. The Guangdong Power Grid psychological hotline was launched in December 2019, with nearly 30,000 visits, which resolved nearly 80% of employees’ psychological demands.
extends the construction of an "not closed" online service mechanism
In recent years,The Provincial Federation of Trade Unions continues to explore the establishment of a psychological assistance mechanism. The Provincial Federation of Trade Unions and the Provincial Department of Human Resources and Social Security jointly issued "Opinions on Further Strengthening Humanistic Care and Implementation of Psychological Assistance Projects for Enterprise Employees", "Notice on Further Strengthening the Construction of Soul Stations to Promote Psychological Assistance Projects for Employees" and other documents to promote the province from the policy level Mental health service construction. In terms of service methods, the Provincial Federation of Trade Unions uses the psychological service hotline as a carrier, and strives to build an “non-closing” online service mechanism. The “Guangdong Trade Union 12351 Psychological Service Hotline” is opened in Guangdong Gonghui APP and Guangdong Provincial Federation of Trade Unions WeChat public account Established a psychological section, through the establishment of an online mobile platform, online services by psychological experts in the province, to provide psychological counseling services for employees throughout the province. Psychological service positions for employees at all levels in our province have also been equipped with online duty personnel. Through project-based operations, three-level labor unions at the provincial, city, and county (district) levels extend services to the grassroots in multiple dimensions.
Trade unions at all levels also continue to improve the construction of the hardware facilities of the Soul Station. For example, there are more than 140 four-level Pioneer employee service centers established in Dongguan, which are equipped with pressure relief molds, sand tables, massage chairs and other equipment for employees to vent their emotions. At the same time, the Soul Station flexibly arranges service hours, setting working day evenings and weekends as "prime time", and provides 365 days of service throughout the year for the broad masses of employees. Focusing on needy employees and left-behind children, through parent-child summer camps, small migratory bird growth camps, etc., care, care, and psychological counseling for needy employees, left-behind children, women, and the elderly from migrant workers' families, and make every effort to promote the development of national mental health.
Du Ling, member of the Party Leadership Group and Vice Chairman of the Provincial Federation of Trade Unions, emphasized in the survey that it is necessary to attach great importance to it, perform duties, conduct in-depth research, firm up the "three hearts", and stick to it. She said that the enterprises and institutions visited in the survey attach great importance to the mental health services of employees, the dedicated research of professionals, and the systematic working methods and methods, which have confirmed that the union will achieve higher standards and better progress in mental health work for employees. Confidence, determination and patience that are faster and more effective. The research team will sort out, summarize, refine, and promote the experience collected and learned in this survey. By mastering first-hand information, it will learn from others' strengths, and strive to build and improve the employee mental health service system with Guangdong characteristics, so as to build a comprehensive system for Guangdong. In the new journey of a modern socialist country, we will be at the forefront of the country and create new glorious contributions.
It is understood that after in-depth investigations in groups and regions, the Provincial Federation of Trade Unions will soon hold an experience exchange activity on the mental health service of workers in the province’s trade unions, and will form a research report on the "Project for the Construction of the Psychological Service System for Employees in Guangdong Province" and draft the " The Guangdong Provincial Federation of Trade Unions’ Implementation Plan on Strengthening the Construction of the Employee Mental Health Service System", through the systematic construction of the province’s employee health and psychological service system, promotes the formation of a good attitude among employees, and makes employees feel more fulfilled, happy and safe. Guaranteed and more sustainable.
edit: Bai Ling
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