Food Products Department of Renqiu Store in Tianjin Region Chen Qiuyuan
One day at noon, a male customer in his thirties hurried to the cabinet group: "My child has diarrhea after drinking second stage of milk powder." Through the knowledge, the customer bought a bucket of milk powder nearby in a maternal and infant store, but because he did not tell him the correct milk transfer process, the child had diarrhea.
I first calmed down the customer's mood and suggested that customers buy a bucket of milk powder again, first condition the stomach and intestines, add some probiotics, and wait until the diarrhea has completely improved, relieve it for one week to half a month, avoid colds, fever, vaccination, etc. before transferring milk to the child. During this period, do not add complementary food to the child, you can drink some rice oil from millet porridge. Then I sent him the specific milk transfer process and precautions through WeChat. At this moment, I saw tears flashing in the eyes of the customer. He said excitedly: "Thank you so much, but I'm so anxious that I will never go to other places to buy milk powder again. You credibility building is professional and think too thoughtful."
