Double Eleven is coming, everyone is ready to buy goods. Teacher Dong will share with you: In the daily retail process, is service important or personal ability important?
In the process of retail, personal ability actually increases subtly. Your customers have no judgment requirements for your professional ability. "He doesn't How powerful you are, how powerful you are, it doesn't matter to her. He only needs your product to be useful to him. He bought the product here and did not disappoint him, right?
At this time, you don't need to think about many fancy words, or let customers continue to place orders.
Instead, treat customers as their own customers and as a living person. I often say that you should learn to speak human language and learn to chat well.
Many of our partners have settled a business The bush is defined as sending the goods to him after receiving the money.
is very important. Have you made the other party feel that he is your customer and give him VIP customer services?
is the simplest. When your customer transfers the money to you, you can make a small move, such as: change his notes, change it to a VIP customer, take a screenshot to him, and then say: "I have already put your star mark on top. You have become my VIP customer. In the future, I will give priority to reply to your message. "
actually does not have much workload in your daily work, but it makes the other party feel that he has already promoted VIP on your side.
includes us on holidays, and you may send some messages asking about your VIP customers. There is a detail here. When you post a copywriting on holidays, you can add a bracket behind it.
For example: blessings + [For my VIP customers, these small details will create a larger market and the customer link is stronger. Although it is useless to send one or two messages, you first have a reason to send them a group message, and he will not feel annoyed.
You persistently and express it like this. The other party has a very good impression of you, and he will not forget you even if he forgets you.
When you have this After the action, you will send some welfare messages in real life, such as when the Double ①① welfare activities, he will not be rejected and has no feelings. Instead, he will take a special look at what welfare activities it is.
The difference between you doing and not doing this action is that you will send it only if you have an activity, and you will send it in a group to deal with others.
If you continue to do this details, he will think that you are a professional seller, and he is like opening an account with you.
Because what we always have to solve online is to make friends with intentions, make friends with friends, and make friends with customers.
When you keep doing these small details and warm, he may become a very loyal customer of you, and even introduce you to more and more friends around you.
