[Preface] Song of Life There are near and far, and there are bottom and high. There are short and long, there are curves and straight. The road of life is not easy. It’s so fun to be at peace. Isn’t it fun to be as peaceful as it is! Life is like tasting tea. You must always know

[Preface]

Song of life There are near and far, there are bottom and high. There are short and long, there are curves and straight. The road of life is not easy. It’s so fun to be at peace. Isn’t it fun to be as peaceful as it is!

Life is like tasting tea. You must always know the principle of bitterness first and sweetness later, and good fortune. Only by knowing how to taste tea can you know how to pick up the tea cup indifferently, and then put down the tea cup without any worries.

The road under your feet, no one decides the direction for you, and no one completes the dream in your heart, no one knows the days, whether it is too good to understand life!

The road under your feet, no one decides the direction for you; the dream in your heart, no one succeeds for you, the wind and rain will know the days, but the best will bring you a good understanding of life.

If life really comes to great success, there will definitely be a huge gift waiting for me to take it apart in the future.

In fact, life is a kind of feeling, a kind of experience, one understanding, and a game! Remember time, people must rely on themselves. There is no glory that comes with waiting, just work hard for the wonderful things.

Is all counterattacks in life coming to great success? All luck is the foreshadowing laid by trying your best. I hope to see you again and never see you again.

Wait until the day is dark, the past is overwhelming and the taste of life will be understood for the sake of the future, and you must be braver and braver.

Suffering is the fundamental essence of life. Life is already very hard and tiring. Only when you are in a state of great prosperity can you be interested in and regretless.

Life is not easy, everyone has difficulties, hardships, difficulties and difficulties! Only when you are born towards the sun can you achieve great success!

[Core Tips]

Look at each individual petition worker, but there is a strong force in his body of different shapes. That power comes from the strongest heart, from the thousands of experiences The strength that never fails after millions of setbacks. This power comes from supreme belief, called the belief of Communist Party members! This is momentum, the momentum of a group, the momentum of a political party!

Everyone shoulders too many heavy responsibilities. They originally thought of fulfilling their duties, but suddenly turned around and shouldered petition guidance. The mission was transcendent. It was inevitable that they would think about how the content of learning and practice was born? How to start? How to practice? Where is the true knowledge? Where is Zhuojian? Some questions were placed before her. The road under your feet is full of all kinds. Which road is the way to the hearts of the people? The journey to test the wise is in the present moment.

Chaoyang City Letters and Calls Bureau moved when they heard the order, found the starting point and end point of work, took the pulse of "letters and visits", focused on "letters and visits", and steadily stepped in the city's petition work and in-depth "psychological therapy" and established a psychological counseling room. The purpose is to "make petition workers enter a good job with a clear mind and upright attitude, so that petitioners can relieve their impatient and troubled moods, so as to ensure social stability and promote economic development." Build a "bridge of heart" between the Party, the masses, cadres and the masses, strengthen the relationship between the Party, the masses, cadres and the masses, further win the support of the masses, and consolidate the concept of serving the grassroots masses.

Comrade Zhang Miao, an experienced and wise psychological counselor, proposed the "four ones" working method at the key nodes: 1. Provide psychological counseling services for visiting people and assist in resolving petition problems; 2. Provide psychological counseling for petition staff and Psychological consultation technical training; 3. Carry out psychological care for employees with petitions (EAP); 4. Carry out publicity activities for maintaining mental health during the epidemic.

's successful experience has been verified, which is amazing and decisive!

A "person who does not benefit himself or herself," and an excellent civil servant who always cares about the people, are fully demonstrated at this moment. "Serve the people wholeheartedly" condenses the glorious chapter of the new era at this moment. The smiles on the faces of ordinary people slowly bloomed, becoming happy and cheerful, and becoming extremely exciting. The eyes of Chaoyang City Letters and Calls Bureau were also shining brightly at this moment.

No words can describe the current mood of the petition workers and the people. Even if they use the most magnificent flower agar in the world, they cannot write about their current excitement. The magnificent sum of all the tears and hope that all the touchings turned into was finally realized at this moment.New light comes and dreams come true.

[Introduction to Zhang Miao]

Zhang Miao, female, born in March 1979, member of the Communist Party of China, national second-level psychological counselor , social worker, senior EAP Executive, member of the Asian Organizations and Employee Promotion (EAP) Association. Has more than ten years of experience in grassroots petition work.

[Work Performance]

1. A total of more than 180 visitors were provided with psychological counseling and emotional counseling, received 92 group visits, and more than 200 people were interviewed by phone;

2. Help Resolve 36 accumulated cases, solve the problem of entanglement, troubled visits, and collective 46 cases of reception problems such as visits;

3, psychological counseling was provided to 29 staff members of the unit; 5 psychological counseling sessions of more than 150 people were carried out, and online broadcast of the "Psychological Week of Letters and Visits Reception Staff in the city Talk about 35th issue;

4. Carry out psychological care (EAP) activities for petition workers: First, online training, live broadcast and explain the "Common Knowledge of Social Psychology" related to petitions every Tuesday; second, offline lectures, 4 in 2021 In 2018, two lectures on psychological construction of large-scale petition teams were held - "Creating a High-Cohesion Petition Team (EAP)", and the participants were popularized to township petition staff with more than 1,000; third, case consultation, for petition staff in need Provide case psychological counseling services (15 cases in total).

5. We have carried out 4 times to the community to maintain mental health, safety and orderly petition publicity during the epidemic, benefiting more than 600 people;

6. Chaoyang Daily published one issue of information, Chaoyang Municipal Government Information published one issue of information, Chaoyang Radio and Television Station special 3 reports;

7. In August 2020, the Provincial Bureau of Letters and Calls advocated the promotion of Chaoyang City 's practices and experience in psychological counseling in Chaoyang City at the training class for city and county letters and call bureau directors in the province; at the end of 2020, the results of Chaoyang City's letters and visits innovation work will be added. In 2021, I won the "Chaoyang City Business Environment Excellent Post".

[Work philosophy]

By integrating professional psychological counseling into petition work, it reflects the work concept of the Municipal Bureau of Letters and Calls "people-oriented and humanistic care", and achieves the guidance of psychological confusion for petitioners and improves the situation of petition workers. Analysis and communication Communication ability, efficiently solve the reasonable and legitimate interests of the masses, and create high-level harmonious petitions; at the same time, it enhances the overall psychological quality and service level of petition staff, promotes the continuous development of the petition service system to deepen, and solves practical problems for the masses At the same time, to meet the high-level spiritual needs of the masses that are increasingly concerned about.

[Work theme]

In order to reflect the "people-oriented" petition work concept and serve the people more with better quality, in February 2020, in the special period of fighting the epidemic across the country, Chaoyang City petition Bureau established a petition psychological counseling room. : : : : : : : : : : : : : : : : : : : : : : : : : : : : : : : : : : : : : : : : : : : : : : : : : : : : : : : : : : : : : : : , equipped with full-time psychological counselors, organically integrate psychological counseling with petition work, innovate the mediation model of petition conflicts and disputes, improve the humanization of petition methods and processes, achieve fundamental cessation of lawsuits and visits, and promote social harmony and stability.

" provides visitors with a space where they can fully express themselves, so that they can find a feeling of understanding and acceptance here, and establish a petition relationship of mutual trust. With the help of psychological counseling staff, they can moisten things in a silent way. Resolve conflicts and disputes, so that visitors can resolve both the matter and the mind. "This is the main purpose of Chaoyang City Letters and Calls Bureau to integrate psychological counseling into petition work.

[Letters and Visits Psychological Counseling Room Results]

1. A total of more than 310 visitors were provided with psychological counseling and emotional counseling, received more than 120 group visits, and more than 200 people were interviewed by phone;

2. Help resolve 38 accumulated cases and solve entangled interviews. 156 reception problems such as quarrels and group visits;

3, psychological counseling was provided to 29 staff members of the unit;

4, 6 psychological counseling trainings for more than 180 people were carried out; 3 large-scale petition team psychological construction was held The lecture was held, and more than 1,000 people were popularized in township petition workers;

5, and online broadcast of "Psychological Talks on Letters and Petitions" to more than 90 people in the city's petition reception staff live online. 35th issue and "Common Knowledge of Social Psychology";

6, compiled and 500 volumes of "Common Knowledge Manual on Social Psychology Related to Letters and Visits Work" were distributed to the grassroots of towns and streets;

7, 1 interview report by Liaoning Provincial Radio, 1 issue of information, 1 issue of information by Chaoyang Daily, 1 issue of information by Chaoyang Municipal Government Information, 1 issue of information by Chaoyang Radio and Television Station’s special report Issue 3;

8, won the 2021 “Chaoyang City Business Environment Excellent Post”.

[Special measures]

1. Provide psychological counseling services to visiting people to avoid escalation of conflicts or emergencies

People-centered petition work It is isolated and affected by many external environment. Such as the squeeze of modernization on people's minds and beliefs, various interests entanglements and psychological imbalances brought about by the rapid transformation of society, etc. On the one hand, these problems have pushed petition work to the forefront, and on the other hand, they also show the urgency and importance of humanistic care and psychological counseling. According to the "Decision of the Central Committee of the Communist Party of China on Several Major Issues Concerning the Building of a Socialist Harmonious Society" on "focusing on promoting people's psychological harmony, strengthening humanistic care and psychological counseling, guiding people to treat themselves, others and society correctly, strengthen mental health education and health care, and improve The psychological counseling network creates a social mentality of self-esteem, self-confidence, rationality, peace and positiveness. The Chaoyang Municipal Bureau of Letters and Calls has introduced professional psychological counseling methods and set up a psychological counseling room and a sand table healing area, with professional psychological counselors in cooperation. The petition staff provide emotional guidance and dispute mediation and assistance to visiting people, intervene in authoritative psychological technologies, and communicate with participatory technologies such as listening, empathy , and encouragement to help visitors release negative emotions, relieve psychological pressure, and comfort them. Annoyance effectively prevents escalation of conflicts or emergency incidents, making the visiting people return home with satisfaction.

Liu is an old petitioner who has been coordinated with petitions many times, but Liu is still not satisfied and often makes trouble for the visits. After the psychological counselor used professional knowledge to provide her patient guidance seven times, she helped her effectively release psychological pressure, and better stabilized her irrational emotions, thus allowing her to dispel the idea of ​​abnormal petitioning and promoted the smooth resolution of the accumulated case; this year, she In May, a group of owners from a community in the city visited and reported the unreasonable community management and was very excited. After sincere guidance and persuasion by the psychological counselor, the excessive excitement of the visiting people was effectively alleviated, and the extreme group petitioning behavior was timely avoided, and the problem was quickly resolved and the lawsuit was stopped. Zhou Mou, Wu Mou and other old petitioners were When communicating in the consultation room, they changed their past loud and buzzing states, and sometimes they couldn't help but shed tears. They no longer quarrels at the visit, but came to talk to the staff. Today, the petition psychological counseling room has become a warm inn and harbor for the souls of visitors to stop.

2. Investigate and evaluate the mental health of petition workers in the city

In the past two years, the Psychological Counseling Office of Chaoyang City Letters and Calls Bureau has conducted on-site visits to the petition bureaus of various counties (cities) and districts and held discussions with grassroots petition workers in various places. A in-depth investigation was conducted on the mental health of petition workers (including more than 3,500 people at the street and village levels) and found that the current psychological problems of petition workers in Chaoyang City are mainly reflected in the following aspects:

1. Psychological pressure is generally high.Guardians are a special professional group, and their unique work nature determines that they often have to bear more pressure and challenges from social responsibility, work mechanism, performance appraisal, family and other aspects. In particular, the proposal of the concept of building a harmonious society requires the petition departments to promptly and fully resolve social conflicts, which will inevitably increase the requirements and responsibilities for petition departments and staff. At the same time, the implementation of measures such as selection system , accountability system and other measures , which caused considerable psychological pressure to petition staff. According to the understanding and preliminary surveys in daily work, about 70% of the staff in the petition system feel stressed, 30% of the staff feel very tired, and 1% of the staff sometimes experience moderate anxiety.

2. There is work burnout caused by greater pressure. The petition staff are always on the front line of dealing with social conflicts, and they face disputes and dissatisfaction every day. Due to long-term mental stress, repeated psychological stimulation and complex bad emotions, coupled with the existing mechanism, the petition department Only the right to accept, assign and supervise petition issues, but do not have the right to handle them. The petition staff is only responsible for coordinating and communicating, and is unable to control the handling opinions and procedures, resulting in the petition staff being often deeply trapped because they are unable to meet the needs of the masses. Deep distress and depression cause the psychological state of the petition staff to appear such as: anxiety, impatient, at a loss, or inexplicably angry at work; physiologically, shortness of breath, increased blood pressure, insomnia and anorexia, dizziness, Long-term fatigue and other phenomena have become "exhausted", which leads to boredom in the petition profession, reduced interest and passion in work, and is in a passive state of coping with work.

2. Know less about mental health knowledge but not self-adjustment. At present, the overall mental health level of Chaoyang City’s petition staff is still acceptable, and a few people have mild problems such as somaticity, obsessive-compulsive symptoms, depression, anxiety and paranoia. Most petition workers are increasingly aware that psychological, social and cultural factors, like biological and physiological factors, are closely related to human health and diseases, and psychological health has become the concept of "health". and an inevitable and important component in the category. However, there are fewer ways and opportunities for staff to understand and master mental health knowledge. They find that psychological problems cannot be self-disciplined and adjusted in time. Due to prejudice, misunderstandings about psychological counseling and the current petition mental health service system is still incomplete, more than 80 % of people will not take the initiative to ask for help, which leads to some staff venting and alleviating stress in incorrect ways such as smoking and drinking, and eventually forming a psychological illness. (Li Baozhen)

Source: People's Perspective Editor: Lin Xi