Everyone will be in a bad mood for some reason. Have you ever gone to work with a negative mood and met a client, but it ended up bringing you bad results? Have you ever talked to a friend because you actually wanted to get a solution to a problem, but in the end you found that y

Everyone will be in a bad mood for some reason. Have you ever gone to work with a negative mood and met a client, but it ended up bringing you bad results? Have you ever talked to a friend because you actually wanted to get a solution to a problem, but in the end you found that you were just talking for the sake of talking? Or maybe you didn’t mean to do that, but you accidentally hurt others because you had bad emotions, and you were embarrassed to apologize in the end?

People's life cannot always be smooth sailing. There will be many times of suffering. Faced with suffering, everyone will show different emotions.

Optimist : Often able to look at problems with a positive attitude, which not only makes you feel happy, but also solves problems.

Pessimist : Always lamenting the bad luck, not only will this not solve the problem, but it will also aggravate one's own pain

Face the sufferings of life with positive thinking, maybe things are not as bad as we think.

Today we will talk about how to control emotions

1. How to control your bad emotions

Ms. Fang is very friendly to her colleagues and friends around her. She never conflicts with others. Everyone thinks that she is a mild-tempered person. . In the eyes of others, she is gentle and kind. But when she gets home, she often loses her temper with her husband over trivial matters, and even throws things. Her husband was also helpless and unhappy about this, and found her difficult to accept.

Faced with her uncertain emotions, Ms. Fang was in great pain. In fact, her husband is very good to her and she loves her husband very much, but she is afraid that her husband will leave her because of her emotions. Sometimes, she can't stand herself, but she can't predict and control when she loses her temper. She told her parents and husband many times, but they all said she was unable to control herself. Ms. Fang was very distressed by their lack of understanding of herself, so she tried to see a psychologist.

The psychiatrist analyzed Ms. Fang’s situation, consulted some things about her growth, and finally found the root cause behind her emotional state: Because her parents divorced when she was a child, Ms. Fang was very sensitive but extremely dependent on her relatives, and had a bad temper. . The doctor gave her some suggestions on how to change her emotions and told her that only by accepting her emotions would she be able to improve her mood.

Emotions cannot be suppressed. Suppression can lead to various psychological disorders and certain diseases. So how do we control our bad emotions? Just do the following three points of :

1, to shift your attention : When you are depressed, consciously listen to music, watch TV, and force yourself to shift your attention. Once your attention shifts, your emotions will often follow. Adjustment.

2. magnanimity : For things that easily irritate you, you should respond with an open-minded, optimistic, humorous and generous attitude. The less you care about, the more happiness you will have.

3. Reasonable venting : On appropriate occasions, use appropriate methods to resolve bad emotions in your heart. Reasonable venting can prevent bad emotions from harming the human body.

Successful people control their emotions, while losers are controlled by their emotions. The key to dealing with emotional problems is to learn to adjust various emotions and control them within an appropriate range.

2. Confide appropriately

Stewardess Wu Eryu is a master at controlling emotions. Her elegance and beauty come from a healthy mentality. She believes that when you feel unhappy, you must communicate with others and release your unhappiness. If a person is accustomed to comparing her own advantages with the shortcomings of others, is not satisfied with anything, but does not tell anyone, over time, not only will she be in a bad mood, but her skin will be rough, and her beauty will of course be halved. Therefore, if she is unhappy or unhappy, she must find a partner to talk to. Not only can she express herself, but her friends can also give her advice from the perspective of a bystander, which makes her suddenly enlightened.

At work, she is better at controlling her emotions and making work a part of her good mood. We often meet tricky and picky guests on the plane.Wu Eryu can always make them return satisfied. Her secret is to control her emotions, not to be swayed by negative emotions such as impatience, sadness, and nervousness, to think from others' perspective, and to be willing to communicate.

A guest with a skin disease was very irritable on the plane, and some flight attendants were very angry with him. However, Wu Eryu served her kindly and asked the flight attendants to think about whether they would be more irritable than him if they also had skin diseases. Under her persuasion, everyone took good care of the passenger.

There are two ways of talking: normal talking is an action taken to get a solution to a problem; talking about hunger and thirst syndrome is talking for the sake of talking, just to vent your emotions. So which one do you belong to? Regardless of the former or the latter, the following methods are applicable:

When is the most appropriate time to talk?

① To figure out whether it is necessary to talk, you can only talk to others when you really need to talk to others.

② It is necessary to clarify the purpose of talking, whether it is to vent or to get some opinions and suggestions.

③ You need to find out whether you are mentally prepared. Only when you are ready to face your soul can you talk.

We are usually used to talking to our relatives and friends, but we should also pay attention to what kind of relatives and friends we find. We must not talk to people who like to gossip, nor can we talk to people who don’t understand you and are indifferent to what we are going through. , then who should talk to:

① Be able to provide opinions and suggestions

② Be able to share your own experiences

③ Be more concerned and understanding of your own experiences

④ Be able to comfort yourself

We do not need to impose our ideas on others. But you must learn to think about problems from the perspective of others

3. When interviewing with customers, you must control your emotions "psychological pollution"

Zhao Qian is a beautician in a beauty agency. Since she started working in the industry, she has been working hard and has been recognized by her colleagues and bosses. She is an only child. She lives frugally and is very filial to her parents.

One morning, just as she was about to go to work, she encountered an embarrassing thing. A customer hurriedly called her to ask if she had recommended expensive products to him. Zhao Qian was confused by this sudden question. Looking back carefully, she didn't feel that she had done anything like this. At this time, the customer said angrily: "Even if you want to make money, don't deceive others. Do you have any sense of shame?" After that, he hung up the phone. Zhao Qian, who was holding back her anger, went to work crying.

Because she felt aggrieved, her colleagues ignored her greetings. But she still had to wipe away her tears and get to work. A customer came during work, and Zhao Qian reluctantly cheered up to give her a facial massage. During this period, she accidentally dropped lotion into the client's eyes. Although she apologized frequently, the client still refused to forgive her. Zhao Qian, who was already feeling aggrieved, became furious and started quarreling with her customers. Fortunately, the manager arrived in time after hearing the news and calmed the turmoil. However, Zhao Qian was fired because of her poor service attitude.

Zhao Qian lost her mind in front of customers due to negative emotions, offended the customers, and was fired. This is very irrational behavior. So how should you face customers when you are in a bad mood? Just three points are needed:

1. Don’t complain: Even if the weather is bad when meeting customers, which affects your mood, you can’t complain when facing customers, but be as enthusiastic as usual.

2. Face customers with a smile: No matter what your true mood is, you must adjust your emotions well, smile when facing customers, and do not let your mood affect customers.

3. Do not vent: If you have bad emotions when communicating with customers, you must control these bad emotions and do not show them to the customers.

Treating each of your customers with full enthusiasm will help you usher in a career peak; at the same time, even if the customer has a bad mood, your enthusiasm will infect them and make the cooperation go smoothly.

Tao Yuanming said: "What if we never feel happy again if we bow down to the universe?" A wise person will not frown with worries. No matter what the environment is, we must live an open-minded and optimistic life.

The above materials are all from the book "Mastering Emotions" written by Su Wenyuan. Friends who have time can read it.