Changyi Beimeng Town Health Center adheres to the core values of health and happiness, promotes the hospital style of people-oriented, caring for health, and sunny medical care, combines the creation activity of "people satisfaction with grassroots health and medical units" to carry out the "three satisfactions" in depth, and regards the creation activities as an effective carrier for changing work style. The medical style of "for the people, pragmatic and honest" is constantly carried forward within the hospital, and advocates the medical style of dedication to helping patients and upholding the health of the masses first and medical ethics of the hospital have become the mainstream of the hospital.
Establish and improve various rules and regulations, and use the rigid requirements of the system to improve the effective transformation of hospital work style. In recent years, the health center has started from strengthening internal management of the unit, implemented the supervision system for the disclosure of the hospital affairs, standardized and improved the service commitment system, public health management system, etc., established a medical ethics assessment system for medical personnel, strengthened the mass supervision mechanism, standardized service behavior, and improved service attitude. Strengthen the construction of rules and regulations, handle affairs according to rules and use systems, and make the work style of the health center more institutionalized and formalized. While attaching importance to establishing and improving the system, the hospital also conducts learning and education activities regularly and irregularly, organizing employees to carefully study and implement the service behavior norms of medical personnel, personnel job responsibilities systems, national drug price policies and medical service charge regulations, medical practice rules and regulations, diagnosis and treatment and nursing standards and other laws and regulations, fully understand and implement them in the work practice of every cadre and staff.
In carrying out the "Three Good and One Satisfaction" activity, the health center strictly follows the content and standards of the creation activities to ensure that the creation activities achieve practical results. We will also organize self-inspection and self-correction seriously, insist on starting from where the masses are satisfied, starting from where the masses are not satisfied, and work hard to do practical and good things for the masses, and solve hot and difficult problems that the masses strongly reflect in a targeted manner. In order to widely solicit various opinions and suggestions, 200 public satisfaction surveys were distributed and 199 were collected, of which 194 were satisfied and 5 were basically satisfied. We actively rectify the opinions and suggestions solicited, and promptly and thoroughly rectified the opinions put forward by patients on inconvenient water use in wards, the inconvenient reimbursement of cooperative medical care proposed by villagers, and strengthening health knowledge publicity and education.
After the follow-up visit, the public expressed satisfaction with the implementation of the rectification, and the hospital cadres and staff were further enhanced to love, serve the people, facilitate and benefit the people. In order to effectively solve the problems of difficulty and high cost of medical treatment for the people, the health center implemented the "Basic Drug System" for all village doctors, and all drugs were sold at zero-difference rates. The prices of hospital drugs were greatly reduced, which was widely praised and praised by the public. (Lu Chengwei)
