Emotions are not something that can only be used to drag down and be useless in negotiations. Controlling emotions, especially positive emotions, can play a very positive role in negotiations.
Of course, controlling emotions is definitely a profound technical job, and it is not something that anyone can control if they want to. It is simply unrealistic to keep calm, focus on negotiation goals, and block the influence of emotions. After all, emotions are everyone’s true feelings, or they can be said to be instinct. Instinct is not so easy to block!
Therefore, the best way to deal with emotions is to focus on the five core needs behind them: appreciation, belonging, autonomy, status and role.
Everyone hopes that the five core needs can be met moderately, rather than over-satisfied or minimally satisfied. So how can I be considered moderately satisfied? Is
(1) treated fairly? The teacher who registered the training of purchasing manager
cppm l certification pointed out that the prerequisite for fair treatment is to follow customs and customs, comply with laws and regulations and organizational practice principles, and meet social expectations. What we think of is that oneself is treated the same as others when the situation is similar or the environment is comparable.
(2) is treated with sincerity?
treat each other with sincerity means that the information we convey to the other direction is true and credible. We may not have the right to know all the details, but we do not want to be deceived. If the other party sincerely eliminates our worries, then they will not subjectively mislead or deceive us, and the information they convey is also something they have experienced or understood in depth. Does
(3) match the current situation?
We can't seem to expect all needs to be met under any situation. Handling trivial matters in daily life is bound to be different from behavioral norms when facing crises. The so-called appropriate way of dealing with it is usually adaptable.
The difference between core needs being ignored or being met is like putting your nose underwater and on water. For example, if you are not recognized by others or kicked out of their circle, you may feel like you are sinking into the bottom of the water, and the feeling of loneliness and helplessness make you unable to breathe. Your emotions react and you are likely to be hostile. On the contrary, if you feel like you are appreciated and accepted, you feel like you are backstroke in , not only breathing smoothly, but also watching around, freely deciding what to do and where to ultimately aim. So, your positive emotions come to your face and you will become willing to cooperate and trustworthy. Thinking has also become more creative.
