"9.9 per full-network freight insurance, and you can use return and exchanges on various e-commerce platforms. Not only is it easy to operate, it also saves a lot of freight." As a senior online shopping student, Ms. He from Changsha recently had a new experience when using Cainiao Pack .
At present, Cainiao Pao service has covered more than 2,800 districts and counties across the country, providing "fast door-to-door, compensation for loss, and privacy protection" services to more than 300 million express delivery users. The reporter learned that in order to further improve the consumer experience, during Tmall Double 11, Cainiao Gou announced the upgrade of its service, and joined forces with Ant Insurance to launch a full-network freight insurance to provide users with value-added insurance services. Join forces with mobile Tmall APP to upgrade the free shipping rights for returns, and added night collection, active compensation and other rights.
Through the above rights, Cainiao Gou can not only protect consumers from "buying happily and sending with confidence" during this year's Double 11, but also provide consumers with a better service experience in daily online shopping in the future.
Equity 1: Online shipping insurance is launched, online shopping returns are not limited to shopping platform
Returns and exchanges are a regular demand of online shopping people, and there are often peaks in return and exchanges after big promotions. In the past period, the launch of insurance types such as Tmall Return Insurance has solved the pain points of Taobao merchants and consumers. However, some e-commerce platforms are still facing the problem of missing similar products, and consumers who shop cross-platform shopping will also encounter cumbersome pain points when returning products.
For the above problems, Cainiao linkage Ant Insurance to provide targeted solutions to the newly launched full-network freight insurance. It is reported that the entire network freight insurance is mainly used in e-commerce shopping scenarios. You can enjoy 4 returns guarantees for purchases of 9.9 yuan at a time, including 2 free primary rights and 3 yuan rights and 2 free shipping fees, with an effective period of 1 year. Consumers can purchase it on the Ant Insurance page of Cainiao APP and the Alipay Cainiao mini program. When you need to return online shopping products, select "Send by yourself" in the return operation of the e-commerce platform. Then, select the rights in the entire network freight insurance when sending the goods on the Cainiao APP or Alipay Cainiao Mini Program to deduct the shipping fee. Buy and use it as you like before returning the product, and you can get compensation for online purchase and return. As a brand new targeted solution,
"supporting returns across the entire network" is a major breakthrough for this product, effectively filling the industry gap. The feature of "one insurance, universal access to the entire network" will further optimize the consumer's experience, so that they do not have to worry about the large number of returns, high express delivery fees, and the inability to generalize freight insurance on different shopping platforms.
rights 2:50 city pilot night collection, "overtime workers" have more time to send goods
"When I get home from get off work, the courier guy also gets off work." Like Ms. He often encounters problems, the time for couriers to pick up the goods at home does not match the time period of users' free time has always been a trouble faced by many office workers in first- and second-tier cities.
In response to this, Cainiao Gougou is piloting 50 cities across the country to delay the time for couriers to pick up their door-to-door collection at night, delaying the time for Cainiao Gougou to pick up their door-to-door collection from 19 o'clock to 21 o'clock at night. After the night collection service is launched, consumers who use Cainiao Packages and Packages will not only have more time to choose from, but will also solve the pain points of being unable to send packages on the same day due to overtime workers not getting off work or users are not at home.
Equity 3: From "timeout compensation" to "active compensation", users can get coupons for sending
Consumer experience has always been the focus of Cainiao Gougou. Cainiao Gougou has upgraded the "on-time home payment" guarantee during this year's 618, and launched the "timeout compensation" service. This time, Cainiao Gougou upgraded its service again on this basis and launched the "active compensation" upgrade guarantee: when small-item collecting timeouts, modifying the time, and canceling orders during peak periods, Cainiao Gougou will actively compensate consumers for the coupons, and users can use it when the order is paid for or the next time they ship it.
rights 4: and mobile Tmall APP upgraded to return free shipping rights
While putting "on-time home visit, compensation will be compensated after time" into actual actions, Cainiao Gougou also joined hands with mobile Tmall APP to upgrade to return free shipping rights.In the future, returns caused by "merchant responsibility" will not only be free shipping when picking up the items on the door, but also no need for consumers to advance the items themselves; if the returns caused by "merchant responsibility", as long as the users have freight insurance, they will return the items for free, no matter whether they are overweight or not when returning the items, and there is no need to make up for the overweight fee. The overweight fee will be subsidized by Tmall mobile phone.
