In order to further improve the comprehensive professional capabilities and quality of outpatient guidance nurses, we strengthen the "people-oriented" service concept and allow the general public to enjoy more accurate and convenient medical services. In August 2022, the hospital's outpatient office organized experts from clinical departments to conduct systematic training on accurate triage and professional etiquette training for guiding nurses and outpatient staff.
Outpatient work has many external contacts, wide contact areas, concentrated patients, high mobility, limited consultation time, and varying severity of conditions. The guiding nurse is the first stop for patients to enter the hospital and serves as the first baton in the relay of life. , how to provide patients with safe and precise services is something worth thinking about. To this end, the outpatient office will organize a precise guidance training every week starting from August 10. In order to ensure the effectiveness and quality of training, classes are taught by department directors or experts with associate senior titles or above. The explanations are based on the scope of diagnosis and treatment of the department and easily confused symptoms, and are easy to understand by combining theory with clinical cases and using pictures and texts. So far, a total of five sessions of precise diagnosis training have been organized, which not only imparts knowledge, but also builds a communication bridge between outpatient clinics and clinical departments, so that everyone can understand and support each other at work and jointly contribute to the health of patients.
Pang Zhonghui, Director of the Second Ward of Orthopedics
Ren Qingfu, Hernia Specialist of the Second Ward of General Surgery
Ran Xiangqun, Specialist of the Vertigo Clinic of Otorhinolaryngology
Xion Keh, Deputy Director of the Third Ward of Orthopedics tml3
Di Haili, deputy chief physician of the Department of Neurology
For patients, the hospital seems to be a cold, scary and special place. How to create a warm hospital so that patients can feel the doctor's benevolent heart and rekindle their love for life. It is hoped that nurses’ good communication skills and dignified professional image can bring patients a sense of security and trust. While the Nursing Department carried out communication and etiquette activities with the theme of "Improving Medical Experience and Establishing Brand Image", the outpatient office invited ICU teacher Lei Rui to use the break time to conduct physical training for everyone again to improve the professional image and service of the medical guidance team. Awareness rises.
Through systematic training, it not only strengthened the in-depth communication and understanding between clinical departments and outpatient staff, but also improved the comprehensive service capabilities of the guiding nurses and charge office staff. Everyone has a good image and temperament and accurate triage ability. Provide the highest quality services to patients and enhance their medical experience. Let medicine be filled with human warmth, let every life have dignity, and be a doctor with humanistic feelings attentively!
