Source: Xiaoxiang Morning News
On the evening of March 15th, CCTV’s 315 party revealed the inside story of famous watch repairs. Overhauling watches with minor ailments has become a common problem in the industry. If the watch lies intact overnight, thousands of repair fees will be paid. Changsha International Financial Center 21 layer watch customer service center was named for maintenance.
In daily wear, mechanical watches are placed together with TVs, speakers, mobile phones and other devices that produce magnetism, which can easily cause the watch to become magnetized. This is also the simplest and most common fault during the maintenance process of mechanical watches. The intuitive manifestation is that the time does not change. allow.
An engineer from the National Watch and Clock Quality Supervision and Inspection Center told reporters: "The normal maintenance of a magnetized watch is to use a demagnetizer or demagnetizer to demagnetize it."
Degaussing is not complicated and usually takes only one or two minutes. How will these luxury watch repair centers deal with such a simple problem? With the technical support of professional organizations, reporters launched an investigation.
Engineers from the National Watch and Clock Quality Supervision and Inspection Center first set up a simple magnetization fault on a mechanical watch that had no faults and met the factory standards: "After magnetization, the accuracy of the travel time will be affected."
With the settings in place, Regarding the faulty watch, reporters came to the luxury watch customer service center located on the 21st floor of Changsha International Financial Center. A maintenance staff briefly looked at the condition of the watch, twisted the spring, and made a diagnosis of the fault.
The maintenance staff said: "The time adjustment part is very tight. There is a problem with the gear (hour) wheel inside and the hairspring, which causes the time inside to be inaccurate."
The maintenance staff did not even remove the back cover of the watch. A maintenance project of replacing hairspring and time wheel costing more than 1,000 yuan was carried out. The maintenance staff said that it would cost more than 1,000 yuan to replace it or it would not run well.
A simple magnetization fault required replacement of parts. Is this intentional or a diagnostic error?
Subsequently, the reporter set a mechanical watch without any problems to a magnet failure and marked many important parts in the movement. This time, the maintenance staff directly opened the watch cover and made a judgment on the fault in less than a minute: "There is a problem with the balance wheel of the travel time. It costs 1,350 yuan to replace it."
This time, a simple magnetization fault turned into a need for replacement. Serious failure of parts, and the maintenance staff also emphasized that in order to restore the accuracy of the watch's travel time, comprehensive maintenance must be carried out: "That is the price of the parts, and maintenance must be done."
maintenance staff said that maintenance is about every part in it. They will all be dismantled. Some parts inside are loose or deformed. They need to be readjusted, cleaned, and reassembled back to factory standards. 20% off for 1,300 yuan.
For a simple degaussing fault, the maintenance staff charged a high price of 2,390 yuan.
The watch was repaired the next day. Is there really a problem with the balance wheel? At the reporter's repeated request, the maintenance staff took out a small part.
reporter: Can I take away ?
maintenance staff: cannot be taken away.
reporter: Why can’t be taken away? I spent money to buy a new one, but the old one was not given to me.
maintenance staff: does not mean that you spend money to buy it. We will replace it for you. The company will take back the old parts and dispose of them all.
The maintenance staff’s behavior of not allowing old parts to be taken away makes people confused. How is this watch repaired? Professionals inspected the watch. The watch maintenance engineer told reporters: "This watch movement has not been disassembled, and the so-called cleaning and maintenance, and replacement of parts have not been done."
None of the items of replacement of the balance wheel, cleaning and maintenance have been done. It seems that it was given before. The so-called old items displayed by the reporter should be called props. No wonder they were not allowed to take them away. At the same time, the watch maintenance engineer also told reporters: "Under the detection of the degaussing instrument, it can be seen that this watch has indeed been degaussed."
It seems that the maintenance personnel of Changsha International Financial Center are fully aware of the problem with the watch. The watch is easily demagnetized. I left the magnet intact in the store overnight, and 2,390 yuan was easily paid into my account. It was a waste of money.
During this investigation, the reporter visited 11 famous watch repair centers in six cities. Only one institution in Chengdu and Xi'an degaussed the reporter's watch according to normal maintenance procedures without charging any fees. The remaining nine companies charged high maintenance fees ranging from 450 yuan to 2,390 yuan.
In response to this, on the evening of March 15, Changsha IFS responded on its official Weibo:
Statement on the incident related to CCTV’s 315 party exposing the inside story of famous watch repair
Dear customers and friends:
Hello!
Today’s CCTV 315 Party exposed the existence of false services in a luxury watch customer service center on the 21st floor of the Changsha International Finance Center office building, revealing the inside story of the industry. Our company immediately actively cooperated with the relevant government administrative agencies in the investigation as soon as we learned about it.
Changsha IFS did not receive complaints from customers before the relevant reports were released. After the reports were released, Changsha IFS attached great importance to it and quickly cooperated with relevant government departments to go to the scene to assist in the investigation and evidence collection.
Changsha IFS has received close attention and support from all walks of life since its opening two years ago. On this basis, brand tenants who do not operate in accordance with relevant national regulations and company management requirements must take action in accordance with laws and regulations, and do not allow criminals to engage in any fraudulent behavior to ensure the rights and interests of consumers and customer service experience.
thanks the media and the public for their continued attention to Changsha IFS.
Wharf (Changsha) Real Estate Co., Ltd.
March 15, 2021 On the night when
was exposed, reporters rushed to the watch customer service center on the 21st floor of Changsha International Financial Center. As soon as the CCTV segment was broadcast that day, the three-level market supervision departments of Changsha Municipal Market Supervision Bureau, Furong District Market Supervision Bureau, and Dingwangtai Market Supervision Institute immediately rushed to the store.
When law enforcement officers arrived, only one store manager was left at the luxury watch customer service center, and all computers, documents and other receipts had been cleared. The reporter noticed that computers and documents were no longer visible at the counter and small office of the store, and only clock repair tools were left in the store. But in the CCTV unannounced video, there were two computers at the counter. Law enforcement officers asked the store manager to contact his colleagues and return to the company with the information.
In the company's trash can, law enforcement officers searched the registration information of some employees during the epidemic, which can be used for subsequent investigation and verification.
At 23:40 that night, another man from the company came to the company with a computer. The person did not bring any documents. Whether the computer contained information has yet to be verified.
23:43, Changsha ifs responded through its official Weibo: Changsha IFS did not receive complaints from customers before the relevant reports were released. After the reports were released, Changsha IFS attached great importance to it and quickly cooperated with relevant government departments to go to the scene. Assist in investigation and evidence collection. This newspaper will continue to pay attention to the subsequent progress of
.
