: Doing a good job in . Customer return visits to is one of the important methods to improve customer satisfaction. However, with the continuous expansion of the scale of the enterprise, facing a large number of follow-up demands, most enterprises use questionnaires or manual call return visits, and the electronic entry and statistics after the questionnaire collection also consume a lot of labor and time costs; and the timeliness of follow-up visits are insufficient and the efficiency at peak hours is difficult to guarantee; in addition, when faced with high-frequency repetition during the return visit, customer service is prone to boredom; the return visit process and return visit content lack a proper management mechanism; these problems will affect the company's achievement of excellent customer satisfaction.
With the development of the times, the use of AI technology has become more and more common. Intelligent customer service is also an inevitable trend in the development of call centers. Blue Dot Software is upgraded and transformed based on the original telephone return system. It adopts advanced soft-switch technology and uses artificial intelligence technologies such as natural language processing, voice recognition and big data to create an smart phone return system. Through the overall analysis of the existing follow-up service methods and customer satisfaction, a full process closed loop of telephone return service is established to achieve a comprehensive improvement in service efficiency and customer satisfaction.
Smart Phone Return System Specific business process:
Smart Phone Return System combines the company's own business characteristics to reasonably divide the target customer groups that need to be continuously followed up, as the rules and design conditions for the customers to be returned, and then based on the customer's needs, understand the issues that customers care about in the application of the enterprise product and customize the follow-up template. Through functions such as intelligent outbound call, multi-round voice conversation, and accurate customer intention recognition, outbound call return visit tasks can be initiated in a planned manner, which can meet the return visit needs of various business scenarios. The return visit of
can be completed and accurately and clearly interactively recorded texts can be formed, and the return visit statistics can be generated, and the return visit results and customer satisfaction can be displayed in the form of a visual report, and effective customer feedback can be obtained, statistical data can be quantified, and potential problems can be accurately discovered.
For customers who fail to return visits, the system can automatically re-call and automatically push hang-up text messages to ensure that the purpose of return visits accurately reaches customers. The entire process of the return call is recorded. Customer service personnel can download and listen online, which is convenient for retrieval details at any time, analyze the key points of call recordings with low customer satisfaction, and transfer the follow-up results to relevant department nodes for verification through the work order system, forming a full-process closed-loop working mechanism of follow-up, feedback, verification, optimization and improvement, which facilitates enterprises to adjust service methods in a timely manner and improve customer satisfaction. The application of
smart phone return visit system can not only help enterprises reduce operating costs , reduce the pressure of manual seats, and effectively improve the efficiency of return visits, but also automatically record the return visit content and analyze the data of the return visit results, which can better understand the customer's needs and solve problems in a timely manner.
In addition, the smart phone follow-up system can be used in return visits for user satisfaction surveys, market surveys, telephone marketing, value-added services and other services, but can also be used in scenarios such as epidemic investigation follow-up visits, government affairs follow-up visits, hospital follow-up visits and other scenarios.
As of now, we can provide customers and partners with customized call center systems, smart phone return system, 12345 government convenience service hotline construction and transformation solutions, home-based elderly care smart service platform solutions, hospital AI intelligent follow-up and chronic disease management solutions, bank AI intelligent outbound call solutions, heating and heating customer service center system solutions, real estate property customer service center solutions and other customized customer service solutions that integrate "telephone + WeChat + AI" in various industries.
welcomes new and old customers and partners from all over the country to work together to provide customers with high-quality products and services, making customer (public/user) services simpler, more efficient and more intelligent.
