After receiving complaints "loud and clear" from customers, Telstra announced that all of its call centers have returned to Australia and that the company has hired 2,000 new employees to work in call centers across Australia.
channelnews reported on the 13th that Telstra CEO Andy Penn said that this matter has been prepared for some time. "We heard loud and clear that our customers wanted us to change the way we answer the phone, so we did something about it," he said. "Now when you call, you'll be talking to local people from across Australia - people who reflect our The community and customer base, which includes many people with accents, represents our diversity.”
In addition, Payne said the last call from an Australian customer answered by the overseas call center was on June 27. He cited the recent flooding as one reason why customers might prefer a local call center team. He said: "Our team is your neighbor, and the local call center team understands the top challenges people face."
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