For many cloud companies, when they first enter the cloud, they often feel unfamiliar with different cloud products. At this time, professional staff are needed to provide online guidance and explanations to help users use them more skillfully and efficiently. In order to allow users to better experience the fun of cloud migration and to quickly put cloud products into practical applications, the cloud customer service of mobile cloud is oriented to the 5G era and has the ability to provide enterprises with a multi-channel, multi-strategy, and multi-scenario contact platform. At the same time, based on API, SDK, and page nesting, multiple docking methods are integrated, and rich channel communication resources such as 5G video, voice, and SMS are integrated to simplify multiple interaction strategies and help enterprises and users achieve intelligent, fast, and accurate real-time communication. and services to reduce repeated development costs for enterprises.
Cloud customer service , as one of the key service products of Mobile Cloud, has inherent cloud product advantages:
Advantage 1: High-quality calls
Mobile Cloud’s cloud customer service is based on VoLTE video call technology, combined with 5G video function, not only video Clear, clear voice, stable service, and high call quality;
Advantage 2: Visual interaction
Enterprises can display information content to users through cloud customer service's visual interaction including static video, dynamic video, virtual customer service, etc., and users can Using buttons and voice interaction, communication is more intuitive;
advantage three: interface configuration
Enterprises can also combine their own business scenarios and needs through the page configuration of this product and combine it with IVVR + digital people to realize virtual customer service services and configure postings Business-integrated video IVR to save labor costs;
advantage four: multiple access methods
cloud customer service also supports two access methods, SaaS and PaaS, and can choose different docking methods based on the customer's existing business system conditions. More flexibility.
In addition to its unique product advantages, Mobile Cloud Customer Service also has rich functionality. The first is video IVR. Cloud customer service's visual IVR and interface configuration provide virtual customer service services through IVVR + digital people; secondly, there are ready-to-use 5G seats. It can be used as soon as it is activated. Users can directly log in to the system to provide video services. The operation is simple and fast; finally, there are communication line resources. This product can integrate communication line resources, provide number line services, and serve cloud customer service scenarios.
Currently, Mobile Cloud’s cloud customer service can be applied to four major application scenarios including business introduction, business processing, troubleshooting and business communication. Each scenario is suitable for different business gaps:
The first is business introduction: company side The customer side pushes functional navigation, product and business introductions, etc. in the form of videos, such as residence permit processing in the government industry, provident fund business processing, and other business introductions.
The second is business processing: the company pushes functional navigation, business processing and other information to customers through videos, and provides information interaction methods such as key-press voice to provide customers with self-service business processing services. For example, when handling provident fund inquiry business, provident fund payment information can be displayed to incoming customers through videos or pages.
The third is fault handling: the client side transmits business information such as usage status to the company side in the form of video. Such as equipment failure handling and other scenarios.
The fourth is business communication: customers and customer service staff conduct face-to-face video communication, such as banks and finance providing consultation and advice on the purchase of related financial products.
It seems that Mobile Cloud’s cloud customer service is not only not as mechanized as we imagined, but also understands “people’s hearts” better because it can go into details. It can take advantage of the technological advantages of informatization, digitization, and intelligence, and combine it with actual usage scenarios to truly “ "From point to surface" helps enterprises and users quickly and skillfully migrate to the cloud, making the cloud not only fun but also warm.
