Since November 2021, China Mobile has launched the industry's first independent customer service brand-"Heart-Level Service" at the Global Partner Conference, launching services covering "wonderful services, smart services, convenient services, transparent services, After 24 service initiatives in six categories including "security services and emergency services", on April 26, China Mobile launched six new service initiatives to further expand the "heart-level service quality service list".
Initiative 1: Exclusive filial piety card
launches an exclusive product for customers over 60 years old. Not only is the price favorable, but you can also enjoy many benefits such as free calls to family numbers, payment on behalf of children, protection from harassing calls, location cloud protection, and anti-fraud insurance.
Initiative 2: National inter-provincial broadband
launches an inter-provincial broadband service that “can apply for broadband in all provinces with one card without changing the number” to meet the needs of users for inter-provincial broadband. It will be launched nationwide in May. China Mobile users can make an appointment through "Broadband Family - Inter-provincial Broadband" on the homepage of China Mobile App. The process is the same as that of ordinary broadband. They only need to fill in personal identity information and the address where broadband is required, and then wait for door-to-door installation.
Initiative 3: Exclusive rights upgrade
China Mobile users can not only enjoy Hecaiyun, Migu video, 139 cloud mailbox, video ring tones and many other digital intelligence rights for free, but the rights supermarket also provides over a hundred rights for customers At the same time, 5G mobile phones with competitive prices and guaranteed quality can also be purchased from China Mobile!
Initiative 4: Remote smart service
provides customers with multiple remote services such as remote handling of sensitive business, self-service troubleshooting, remote business guidance, 1008611 visual billing, etc., making it more convenient for customers to stay at home.
Initiative 5: Worry-free consumption "Three Ones"
focuses on the key links of customer consumption and relies on the systematization capabilities of the whole process to realize that "every order must have a confirmation, every deduction must have a reminder, and every use must have an evaluation" ”, making consumption more transparent and more assured.
Measure 6: Prevent overseas fraud
has further upgraded and launched security service products such as "International Call Reminder", "Family Color Printing", and "High-frequency Anti-harassment and Fraud".
"International Call Reminder" service: when users receive international calls, USSD or flash messages are used to remind users to pay attention to the risk of overseas calls;
"Family Color Printing" service: when the elderly and their family members receive suspected fraudulent calls Or when calls come from abroad, you can receive family protection reminders;
"High-frequency anti-harassment and fraud" service: through simple settings, you can realize the full interception function of international calls and cut off the risk of overseas phone fraud. The security services above
all use cloud interception technology and can be ordered for free without installing the App, building a secure "protection wall" for customers.
Since the establishment of China Mobile, it has always adhered to the original intention of communications, persisted in using professional capabilities, enthusiastic attitude and persistent spirit, strived to fulfill its commitment to customers, continued to optimize product functions, and launched a number of special services for individual and family users. Including a series of special products such as 5G messaging, video ring tones, Migu video, and Caiyun, allowing customers to experience and feel "warm, comfortable and considerate" products and services. Because of China Mobile's implementation of the "I do practical things for the masses" activities, customers' perception of their business services has steadily improved, and their satisfaction with key products has continued to increase. China Mobile's basic service quality has always remained high and stable. This grand occasion is a sign of the continuous improvement of products and Service quality and creating high-quality "heart-level service" have laid a solid foundation.
