Lange Zhiyang International Marketing Consulting Agency In Fei, the learning difficulties clinic has continued to be popular for some time. On the 9th floor of the outpatient clinic of the Children's Hospital of Nanjing Medical University, there is a relatively "special" outpatie

Lange Zhiyang International Marketing Consulting Agency Yu Fei

For some time, the learning difficulties clinic has continued to be popular.

On the 9th floor of the outpatient clinic of the Children's Hospital Affiliated to Nanjing Medical University, there is a relatively "special" outpatient clinic: in addition to children, there are also parents receiving treatment inside the door. The name of this clinic,

, has exactly touched the hearts of parents - Learning Difficulties Clinic!

On the first day of the opening of the clinic on February 4, 2021, all the numbers were sold out, making it difficult to find one. Since the opening of

, the clinic has treated more than 4,000 children. As soon as school starts and after exams, there are even more people outside the learning difficulties clinic.

This is a new outpatient clinic opened by the Child Health Department of Nanjing Children's Hospital in addition to the psychological behavioral clinic. It focuses on the phenomenon of learning difficulties. Currently, the core team consists of two child psychiatrists, 5 professional psychotherapists and 1 Rehabilitation therapists are composed of people, and everyone's enthusiasm is generally high. The number source needs to be booked in advance...

In fact, in order to stimulate the team spirit of all departments, if the employees of the hospital are not satisfied, it will be difficult for the employees to satisfy the patients.

Patient satisfaction depends on the value of the services provided by the hospital.

The value of services provided by a hospital depends on employees' loyalty to the hospital. Loyalty depends on employee satisfaction. Satisfaction depends on the value the hospital provides to employees. The value the hospital provides to employees depends on internal management, mechanisms, and systems. and a series of deeper questions.

Hunan Provincial People's Hospital Since it proposed the goal of building the best humanistic hospital in 2015, it has established two priorities: externally patient-centered and internally employee-centered, treating both patients and employees well.

"Strive to create a family culture of mutual reliance, mutual progress and development, and let this concept penetrate into all aspects of hospital management."

As the "parent" of this big family, the president of the hospital said that every employee is like A leaf, connected to each other through branches, becomes an integral part of the towering tree of the hospital.

regards the hospital as a home and the employees as family members. With this starting point and goal, many management problems can be solved.

Due to being in a work environment with heavy tasks and high tension for a long time, some medical staff are under great physical and mental pressure.

The American College of Surgeons believes that in addition to operating techniques, surgeons should also include leadership teamwork training and the cultivation of doctor-patient communication abilities.

Hunan Provincial People's Hospital has formulated the "Implementation Plan for Employee Mental Health Promotion" and built a platform for employee mental health promotion to provide employees with psychological assistance, psychological support, psychological assessment, psychological education, emotional management and other mental health services . A 24-hour free psychological consultation hotline has been opened to help employees reduce stress and promote their mental health.

The hospital encourages employees to take reasonable vacations. From the perspective of humanistic care, it proposes the "harmony" vacation concept of reasonable public vacations, systematic vacations, and humanistically adjusted vacations to improve the completion rate of public vacations.

The hospital is a century-old hospital with a narrow campus, but it still overcame the difficulties and established the "Doctor Coffee House" to refresh those who heal others with a cup of coffee. It has become a rest stop often visited by medical staff.

At present, in order to change the development model of hospitals, the first thing is to change the values ​​of medical workers.

For example: A certain hospital has successively proposed to establish the service concept of " two wholeheartedly " - the management department serves the medical staff wholeheartedly, and the medical staff serves the patients wholeheartedly.

A hospital leader from a well-known hospital told me:

"We want to build a warm hospital, regard the interests of patients as the important interests of the hospital, regard spiritual strength as an important part of the comprehensive strength of the hospital, and empower it with Material strength is equally important.”

The hospital innovatively established a patient care center to create a one-stop complaint resolution model.The hospital has established a "six tastes in one" clinical service center to provide patients with seamless full-process services before admission, in the hospital and after discharge, continuously improving patients' medical experience and improving the quality of medical services.

The hospital has set up a piano stage and a performance area in the outpatient hall, and invites college student volunteers to regularly perform charity music performances to reduce patients' medical pressure through music.

In terms of caring for employees, the hospital has launched a series of measures. For example, the hospital carries out activities such as "Art Afternoon Tea" and "Sound Reading and Painting" to bring art into outpatient clinics and wards.

In order to allow the hospital to continue to innovate on the road of development, members of the hospital team have clarified the development direction, that is, to adopt a development model of connotation, intensiveness, and efficient management, return medical care to value-based care, and make the hospital's development model become "driven by service volume" ” Shift to “value-driven”.

Based on reality, the hospital team proposed the "3P" and "3S" management concepts, aiming to solve the hospital's development problems and promote the hospital's transformation and upgrading.

P, namely Preventive, Proactive, and Precise; 3S, namely Systematic, Standardized, Scientific.

In fact, only when everyone in the hospital serves the employees wholeheartedly and inspires their enthusiasm and fighting spirit will they take more responsibility and devote themselves to their work. Zhongshan Hospital Affiliated to Fudan University ’s approach of serving employees and better serving patients is worth learning from:

Full of sunshine in the hearts of every employee

On December 29, 2021, in order to commend the "benevolence, love, carefulness, and enthusiasm of medical workers and thoughtfulness." Zhongshan Hospital Affiliated to Fudan University awarded the hospital's first "Five Hearts" series of awards at the annual spiritual civilization construction summary meeting to reward advanced individuals and collectives who have won widespread praise from patients and colleagues for their warm, convenient and high-quality services. . The purpose of

is to encourage medical staff to recall their original intention of practicing medicine and better serve patients in their positions.

Delivering silent warmth in details is the hospital's concept of serving patients, and it is also the management culture that hospital managers strive to create. The culture of Zhongshan Hospital Affiliated to Fudan University was first colored in the "Shanghai Zhongshan Hospital Sponsors' Meeting" on January 17, 1931 - to carry forward Dr. Sun Yat-sen's spirit of saving the country and the people.

The spirit of “everything is for the patients” has traveled through history and been passed down to every generation of Zhongshan people.

Thriving cultural and sports clubs

In the family of Zhongshan Hospital, various cultural and sports clubs such as language arts drama clubs, fashion teams, football teams, basketball teams, and badminton teams are thriving, and the spiritual and cultural needs of employees are fully valued and met. Among them, two clubs - the language arts drama club and the fashion team, which are the cultural base of Shanghai's health system, stand out. The language arts drama club carries out science popularization in the form of sketches, short plays, etc.; in the fashion team, every member can show off their elegance.

The hospital holds a cultural lecture every month, inviting its own experts in various fields to share drama, dance, flower art, tea ceremony and other themes to help employees cultivate their sentiments, expand their thinking, inspire wisdom, maintain innovative vitality after work, and constantly explore their own potential. .

Care classes relieve employees from worries

Many medical staff are too busy to take care of their families. Especially during the winter and summer vacations, many medical staff face the difficulty of having no one to take care of their children.

As early as 30 years ago, Zhongshan Hospital started a winter and summer day care class, so that employees no longer have to worry about their children being left unattended during the holidays. A variety of extracurricular activities make children's holiday life very fulfilling.

In 2016, the hospital also opened an after-school class, where children of employees who got off school early could do homework and play games while waiting for their parents to go home from get off work.