"Teacher Han’s explanation is great and really useful. I work at the medical guidance desk and come into contact with many patients every day, and there are also some disputes caused by poor communication with patients. After listening to Teacher Han’s explanation, I understand the relationship between Understanding the importance of patient communication and empathy, and knowing how to communicate better, is very helpful to my work," said Tian Jing, medical director of Xinhe Community Health Service Center.
In order to further enhance the awareness and ability of our center staff to serve patients, on the afternoon of June 28, our center invited Han, the director of the Style Construction Office of the First Affiliated Hospital of Xi'an Jiaotong University and the deputy secretary-general of the Medical Humanities Committee of the Shaanxi Provincial Health Association. Zhen was conducting training on the theme of "Medical Humanities and Improving the Quality of Medical Humanities for Physicians" in the conference room. Jia Pei, director of the office of our center, presided over the meeting. All employees participate in training.
Teacher Han Zhen gave an in-depth and simple introduction to the current situation of medical humanistic care and medical humanistic spirit in domestic hospitals from the aspects of understanding medical humanities, modern medical humanities and its current situation, medical humanities quality improvement practice cases, etc. She based on her years of work Experience, citing classics, and citing many typical clinical cases to explain the harm of tense doctor-patient relationship, doctor-patient conflict, and alienation from the doctor-patient community caused by insufficient communication. Many of the cases and analyzes resonated strongly with the medical staff present.
The cadres and employees who participated in the training said that through the training, they had a deeper understanding of the medical humanistic concept and its essence, and expressed that they would further practice humanistic services in future work, focusing on communication skills, empathy and humanistic care. They also agreed that High-quality medical humanistic practice is hospital culture and one of the hospital's soft powers and core competitiveness.
Wang Baoji, director of Xinhe Community Health Service Center in Xi'an International Port Area, said: Our center has always focused on patient needs, constantly improving service capabilities and service levels through various channels, optimizing service methods, and further improving the service quality and management of our center. level, improve people's sense of access and satisfaction with medical treatment, and implement the concept of high-quality service in primary medical institutions with practical actions.
