Boss Ke opened an open-air tea shop by the Grand Canal in Hangzhou. A few days ago, the parasol suddenly broke, which made him a little scared. The product description of the
umbrella reads "Feng Chaohuang Outdoor Parasol Courtyard Umbrella Solar LED Light Strip Large Stall Outdoor Terrace Garden Rome", and he chose the "Seattle" one.
At noon a few days ago, one of the umbrellas suddenly broke .
Boss Ke: "At that time, I suddenly heard a click. I thought the umbrella had been blown down by the wind. But then I saw that it was broken on the armrest, the metal was broken, . It has been very hot these days, and the wind is not very strong. There is a slight breeze occasionally. When the breeze blows, the umbrella will sway normally. I think such a thick umbrella will naturally break if it shakes slightly. Then I It’s a bit strange.”
The damaged part is fixed between the umbrella and the pole.
The detailed introduction of the parasol reads, "all-aluminum support rod, all-aluminum thickened crossbar, all-aluminum patented handle" . Boss Ke said that he couldn’t remember the year he bought the broken umbrella, but he remembered that the merchant had said something about the warranty.
Boss Ke : "When I bought it, he told me that had a ten-year warranty. . Now there was a problem. I thought of this sentence, so I asked him if the warranty was for ten years. They were just playing ball. He said there was no compensation. That’s not compensation. He meant it as if I had caused it myself and wanted to blackmail them. I’m scared to think about it. They’ve had a lot of students come to the summer camp these days. If I was sitting there and it got hit, where should I jump? I can’t tell clearly.”
There is a customer service number on the homepage of the store, and the reporter contacted the other party through Boss Ke’s mobile phone.
Tmall mall Fengchaohuang flagship store customer service : " buy a handle and replace it , if you have it, we will do it. ( Boss Ke : So you have a ten-year warranty, are you just bragging?) I don't want to do this. Let me tell you again, it doesn’t make much sense to tell you. You are in business yourself, this, this, think about it from an objective point of view "
Tmall Mall Feng Chaohuang Flagship Store Customer Service : "( He thinks it is a quality reason that caused the damage and breakage. What do you think about this?) If the customer thinks it is a quality reason, then we need to provide us with a valid certificate, or a damaged and valid certificate, if there is a valid certificate. Yes, we will deal with it accordingly. (What type of certificate do you want?) For example, if the umbrella breaks, you have video surveillance or something, and it suddenly breaks and is damaged. This is the first and second. I don’t have the video certificate at that time, but I think it’s a quality problem. For data testing, related testing institutions can do (I saw here that the customer service told him that there is a ten-year warranty, so this warranty is mainly. Which aspects of the warranty do he belong to? ) does not belong to . The warranty guarantees the quality. We guarantee the quality, not the quality. I cannot guarantee it. (How to judge whether it is a quality problem? ) I just told you about data detection. "
Boss Ke does not accept the merchant's statement. His tea shop did not install outdoor surveillance. The reporter noticed that there was a surveillance camera opposite the tourist trail, which might have been able to capture the incident. At the scene, staff from the Qiaoxi Historical and Cultural District Management Committee also learned about the situation. In the afternoon, Boss Ke contacted the reporter and said that the surveillance camera could see the umbrella falling, but could not capture the situation under the umbrella. He would consider installing surveillance cameras in the future.The reporter also reported Boss Ke’s matter to the public relations department of Tmall Mall.
