In the realization of the hotel's living function, textiles play an important role, which not only affects the living quality of the guest rooms, but is also closely related to the hotel's hygiene management. However, since the quality of textiles involves multiple stages such as

In the realization of the hotel's living function, textiles play an important role, which not only affects the living quality of the guest rooms, but is also closely related to the hotel's hygiene management. However, since the quality of textiles involves multiple stages such as early procurement, subsequent transfer, and cleaning, and has to go through multiple hurdles such as hotels and washers, the quality of textiles has always been a pain point in the hotel industry.

At present, most hotels only focus on the selection and purchase of textiles, and neglect the storage and circulation mechanism of textiles. Unlike disposable products such as toothbrushes and shower caps, hotel textiles need to be reused. Therefore, in addition to the early product selection of , subsequent cleaning and management are also very important.

Hotel textiles are important hotel supplies that are intimate with hotel guests. Guests spend almost 70% of their time on the guest room bed. Most hotels attach great importance to the selection of textile linens. The key to hotel textile management lies in the management of the reuse process, which requires full-process quality control. This aspect is what most hotels need to strengthen. This article focuses on the analysis and elaboration of hotel textile reuse management.

There are two cycles for the reuse of hotel textiles. One cycle is used in the hotel from clean to dirty after use by guests; the other cycle is where the outsourced laundry collects the dirty and returns it to the factory for sorting, cleaning, disinfection, and drying. Ironing, packing, and delivery to the hotel. To achieve controllable quality of hotel textiles between these two cycles, the following key issues need to be solved:

1. Clear washing quality standards for textiles;

2. Textile disinfection and hygiene standards that comply with regulations;

3. Clear collection and delivery by the hotel Process and specifications;

4. The water quality of the washing factory meets the standard;

5. Qualified detergent and distribution system;

6. Suitable steam pressure and temperature;

7. Standardized washing procedures;

8. Strict selection criteria for laundry detergents

Huazhu Group CEO Jin Hui said: "In the context of the epidemic, Huazhu has adjusted its strategy and paid more attention to 'lean growth'. In addition to hotel scale, the company now pays more attention to customer satisfaction and the profitability of franchisees." This can be seen from Huazhu Group’s outsourcing management of laundry dealers that started this year. Huazhu Group took the lead nationwide to sign a unified "Linen Laundering Framework Contract" with laundry providers; and subsequently carried out a comprehensive evaluation of cooperative laundry providers, evaluating and evaluating cooperative laundry providers from 13 dimensions. audit; and launched an empowerment plan for cooperative laundry dealers. The aim is to ensure that the laundry suppliers that Huazhu Group cooperates with can 100% meet the requirements of the "Linen Laundering Framework Contract". With the deepening of the laundry management work, the thinking of lean is also deepening. Huazhu Group not only systematically manages and improves the laundry dealers, at the same time, Huazhu also conducts internal management of linens in its hotels. Optimize and standardize. Huazhu Group is at the forefront of the hotel industry and has made great efforts to proactively upgrade its supporting laundry providers. It also invests a lot of resources to comprehensively and systematically manage and control the quality of linen reuse. This fully reflects Huazhu's emphasis on customer satisfaction. action.

In July 2021, Huazhu Hotel Group optimized the "Linen Washing Framework Contract" signed with the washing dealer, which included two cycles of quality control for hotel linen , involving relevant key points of control. In the "Linen Washing Framework Contract" The "Laundry Framework Contract" has relatively clear definitions and requirements.

First of all, the "Linen Washing Framework Contract" clearly requires its hotels that all linens to be washed should be designated by the hotel's relevant personnel, who are responsible for classifying bedding and towels, with the front side of the quilt cover outside.Linen with obvious stains visible to the naked eye must be placed individually or entirely in a "stained linen turnover bag". The hotel is responsible for packing the linen to be washed into a "dirty linen turnover bag" in accordance with the washing manufacturer's packaging operation specifications, tying it firmly and not showing any white appearance, and placing it in a designated area. The introduction of this requirement will greatly improve the production efficiency of washing manufacturers. More importantly, it will greatly improve the cleanliness of hotel linens.

Secondly, the "Linen Washing Framework Contract" clearly defines the washing quality and hygiene standards of linen . All linen should be clean, without odor, stains or rust spots; the three towels (face towel, bath towel, floor towel) should be naturally flat and smooth. No deformation, no wrinkles; soft and fluffy to the touch; three sheets (sheets, quilt cover, pillowcases) are smooth, crisp, wrinkle-free, and lint-free; turned over correctly; there is no linen pulling or threading off due to washing. , damaged; the whiteness value of linen within 18 months of use or washing within 100 times meets the following requirements: bed sheets , quilt cover, pillowcase ≥ 80; towels, bath towels, floor towels ≥ 105; linen PH standard value should be between 4.0- 8.5 is in compliance with the requirements; linen hygiene indicators should comply with the standards of GB/T 35744-2017, based on the third-party inspection report: the total number of bacteria ≤10CFU/cm², coliforms shall not be detected, and pathogenic bacteria shall not be detected The introduction of these standards will ensure the quality of hotel linens served by laundry service providers.

Then, the "Linen Laundering Framework Contract" regulates the delivery of laundry . The outer packaging of linen should meet the requirements for transportation (sealed transportation in washing turnover containers or cloth bags) (including outer packaging and inner packaging), and can withstand warehouse storage , and have the conditions of being waterproof, moisture-proof, mildew-proof, and pollution-proof; the collection and delivery linen bags provided by the washer should be color-coded; the delivery and transportation vehicles of the washer must be fully enclosed, clean and tidy in appearance, and without obvious stains. The body must be clean and free of odor, debris, dust, and other liquids to avoid secondary pollution; the washer's delivery and transportation vehicles should be parked in designated areas for loading and unloading; the washer must follow the prescribed route; the washer's delivery vehicles and turnover containers ( Cage cars, cloth bags) should be cleaned and disinfected regularly, and records should be kept. Stores should conduct inspections from time to time; laundry providers should try their best to arrange fixed vehicles, and personnel should be responsible for collecting the delivered linens. If there are any changes, the store should be notified one day in advance to reach a consensus. Specifications for laundry delivery can effectively avoid secondary pollution during linen circulation.

Finally, Huazhu Group has stipulated relatively clear inspection basis for the 13 dimensions of laundry supplier evaluation, specifically involving water, detergent, steam, washing temperature, standardized washing procedures, etc. provides water that meets the washing quality requirements (pH: 7-10; medium soluble solids: 100~500ppm; alkalinity : <115ppm;>

The most basic hotel needs of hotel guests are "a good bath, a good sleep, and a good Internet connection." Among them, a good sleep is an indispensable rigid demand for every hotel guest. Some guests may not necessarily take a shower in the hotel. , Maybe some guests may not necessarily use the hotel's WIFI, but there will not be a guest who will not sleep in the hotel. A good night’s sleep requires a comfortable mattress, soft and breathable duvet core and pillow core, but the sheets, quilt covers, pillowcases, including towels that are in close contact with guests need to be well cared for to ensure that they can provide customers with the best every time. A comfortable experience, ensuring hygiene and safety, will definitely enhance guests’ hotel experience!