Laiwu Fusion Media News In 2022, under the support and guidance of the broad masses of business people and superior departments, the Laiwu District Zhihui Guidance and Counseling Platform has always adhered to the service concept of benefiting enterprises and providing convenience to the people, and has been dedicated to answering questions online and helping enterprises to provide relief, providing strong support for epidemic prevention and control, and creating a new shortcut for political inquiry that is satisfactory to enterprises and recognized by the masses.
Since the beginning of this year, the epidemic situation has been tense and severe, offline business volume has been greatly affected, and people have gradually turned to online service modes. The Laiwu District Zhihui Guide Service Platform has mobilized front-line business backbones to form a "Quanyi" manual customer service team. All businesses settled in the government affairs hall can answer questions and answer questions on the Zhihui Guide Service Platform in one stop, covering many fields such as commercial registration , food hygiene, investment and construction, educational societies, social affairs, public services, etc., forming a service closed loop of "complaint collection-guidance assistance-tracking feedback", so that the public's perception and recognition of the Zhihui Guide Service Platform have been continuously improved. A total of 1,328 knowledge base items were maintained throughout the year, and 19,447 public consultations were responded to, with a satisfaction rate of 99.9%.
In 2022 of "Zhihui Guidance", we have done this.
technology empowerment, exquisite service
With the help of the Internet of Everything, relying on new media technology, we continue to explore the potential of the Zhihui guidance platform, and provide guidance and assistance services to the masses with the help of text, pictures, voice, video calls, screen sharing and even remote control and other advanced communication methods.
optimization mechanism, coordinate the promotion of
to ensure real-time online from 9:00-21:00 on working days and 9:00-17:00 on weekends, implement a three-minute response, first-person responsibility system, multi-person monitoring, dedicated personnel on duty, respond to public questions in a timely manner, minimize the redundant waiting time of the public, improve the public inquiry experience, and continue to provide personalized and refined services to the public.
expands channels to benefit the public
Relying on new media platforms, etc., it publishes tutorials and function introductions for "Zhihui Guidance", actively promotes high-quality guidance cases, and builds public reputation , produced more than 5,000 promotional brochures, more than 20 roll-ups, and more than 40 Taiwanese signatures. They were posted and displayed in conspicuous locations and acceptance windows such as the district government service hall, professional service halls such as human resources and social security and medical insurance, and convenience service halls in various towns and streets, etc., to continuously improve the breadth, depth and thickness of the "Smart Guide and Service" publicity and promotion work.
Strengthen training and focus on supervision
Hold training sessions and special lectures to enhance the service professionalism and system proficiency of guidance personnel. Strictly implement the evening holiday and weekend duty system, and the AB corner system, and insist on summarizing every Monday to ensure the continuous efficient and orderly operation of the "Intelligent Guidance" system. The end of the year is approaching, with fruitful results, everything renewed, and full of expectations.
The "Quanyi" team of Laiwu District Zhihui Guidance Service
will report to you, listen to your suggestions, and hope you are satisfied! (Correspondent: Zhang Zhimin)
