At 12:52 on September 5, a magnitude 6.8 earthquake occurred in Luding County, Ganzi Prefecture, Sichuan Province, with a depth of 16 kilometers, and many earthquakes were obvious. According to CCTV News, as of 16:00 on the 6th, the earthquake had killed 66 people and 15 others w

2025/03/1823:27:33 hotcomm 1402

html At 12:52 on September 5, a magnitude 6.8 earthquake occurred in Luding County, Ganzi Prefecture, Sichuan Province, with a depth of 16 kilometers, and many earthquakes were obvious. According to CCTV News, as of 16:00 on the 6th, the earthquake had killed 66 people and 15 others were missing. After the

earthquake, China Life Insurance Sichuan Branch quickly launched the emergency plan . The provincial, municipal and county agencies formed a joint emergency working group to closely monitor the progress of the accident, investigate and collect information on the insurance customers as soon as possible, and arrange special personnel to follow up the claims service of the insurance customers. At 17:00 on September 6, the company closed the case and paid the first insurance compensation for the earthquake disaster, and paid more than 130,000 yuan in insurance.

In order to respond to earthquake disasters in a timely and efficient manner, the company has formulated six service measures to provide customers and their families with "fast and warm" claims services.

1. Actively find customers, fully mobilize company employees, sales personnel and relevant channel personnel, collect information on casualties from multiple parties, actively visit and find customers in a comprehensive manner.

2. Multi-channel and all-weather report and acceptance services are provided to customers with multiple channels, 24-hour report and acceptance services such as life insurance APP, WeChat mini-programs, sales personnel, counters, 95519 and local claims telephone reporting.

3. Optimize the claims application materials, and for customers who have been in danger in this accident, the company will appropriately simplify the various application materials required for claims (including identity proof materials, expense reimbursement materials, death proof materials, etc.).

4. Restrictions on designated hospitals are lifted, and the company shall bear insurance liability regardless of whether the customer receives treatment in designated hospitals.

5. The restrictions on social security payment scope will be lifted, and the company shall bear insurance liability for drugs or diagnosis and treatment projects that do not fall within the scope of social security.

6. Provide door-to-door services. According to customer needs, the company provides services such as collecting claims information on the door-to-door and paying compensation on the door-to-door.

Company will continue to pay attention to the government's release of information and related report information, strictly follow the relevant requirements of local governments, banking and insurance regulatory bureaus and superior companies to actively carry out earthquake relief and claims services, do their best to respond to emergency response, and practice the responsibilities and responsibilities of central enterprises with practical actions.

Cover News Reporter Dong Tiangang

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