Source: [Sichuan Daily-Chuanguan News] Text/Lu Wen (Photo provided by PICC Property Insurance Sichuan Branch) At 12:52 on September 5, a magnitude 6.8 earthquake occurred in Luding County, Ganzi Prefecture, Sichuan Province, with a depth of 16 kilometers. Many earthquakes in Chen

2025/03/1823:24:33 hotcomm 1833

Source: [Sichuan Daily-Chuanguan News]

Text/Lu Wen (Photo provided by PICC Property Insurance Sichuan Branch)

At 12:52 on September 5, a magnitude 6.8 earthquake occurred in Luding County, Ganzi Prefecture, Sichuan Province, with a focal depth of 16 kilometers. Many earthquakes in Chengdu, Ya'an, Meishan, Aba Prefecture and other areas have obvious earthquakes.

PICC Property Insurance Ganzi Prefecture Branch set up a temporary report point in Luding Plaza

After the earthquake, the Party Committee and CEO Office of China National People's Insurance Corporation made arrangements and deployments as soon as possible, requiring the system to urgently activate emergency plans and do its best to do a good job in earthquake relief. The Party Committee and General Manager Office of the Sichuan Branch of PICC Property Insurance attached great importance to it. The provincial, prefecture and county-level agencies immediately launched emergency plans, actively contacted customers, simplified claims procedures, and opened a green claim channel. Due to the requirements of epidemic prevention and control, Zhang Baodong, Secretary of the Party Committee and General Manager of PICC Property Insurance Sichuan Branch, commissioned Li Huaping, Secretary of the Party Committee and General Manager of PICC Property Insurance Ganzi Prefecture Branch, to lead the leading team to the epicenter area to carry out emergency rescue and disaster relief work; the Ganzi Prefecture Branch’s claims team has carried out on-site inspection and set up three temporary reporting points in Luding Square, Kangding City Love Song Square, and Ganzi Prefecture Branch.

13:20, the Ganzi Prefecture Branch of PICC Property Insurance received a report from a client Ms. Ni, saying that the earthquake fell to the rocks and caused damage to her vehicle. The investigator of the Luding Branch of PICC Property Insurance contacted the customer for online processing as soon as possible and paid Ms. Ni 2,330 yuan in auto insurance compensation at 14:29. It only took one hour from receiving the customer's report to completing the compensation payment. This is also the first compensation for the Luding earthquake paid by the property insurance industry in Sichuan Province.

It is reported that in response to this earthquake, PICC Property and Casualty Insurance launched 9 claims service measures - "two smooth, four simple, and three initiatives".

"Two smooth": First, open up online reporting channels. Added 95518 reporting seats to ensure that the reporting line is open 24 hours a day. The second is to open up channels for on-site reporting. On-site reporting points are set up in the disaster area to provide guidance services for receiving reports, claim settlement and rescue, accept industry reports without discrimination, and actively assist customers in forwarding reports.

"Four Simplified": First, simplify the claims process and documents. For cases that are insurance liability, no financial information and maintenance contracts are required for property insurance cases less than 60,000 yuan; only "two cards and one license" (ID card, bank card and damaged photos); only medical expense invoices are required to apply for medical expenses under 10,000 yuan; only medical expense invoices are required to provide disability assessment reports if the disabled person is reviewed by the insurance company and meets the disability standards. The second is to lift medical restrictions. The restrictions on medical treatment in designated hospitals will be lifted, restrictions on self-paid drugs and medical treatment projects will be lifted, and customers can make claims when seeking medical treatment at any location. The third is to relax the proof of identity. If a customer fails to provide identity certificates such as ID card, household registration book, etc. due to the disaster, he or she only needs to provide supporting documents issued by the neighborhood committee or village committee or above, and no other identity certificates are required. Fourth, open the WeChat claims channel. Follow the WeChat official account of "Sichuan PICC Property Insurance". If the auto insurance and accident insurance cases that occur due to this disaster and the amount is less than 20,000 yuan, online claims will be settled quickly.

"Three proactive": one is proactive prepayment. The insurance company voluntarily advances the treatment costs of the injured; voluntarily advances the determined property losses. The second is to actively coordinate and cooperate with rescue agencies. Provide free rescue to all types of damaged customers (including non-PICC property insurance customers). The third is to actively coordinate and cooperate with maintenance agencies. Prepare sufficient maintenance stations and arrange vehicle repairs at any time.

This article comes from [Sichuan Daily-Chuanguan News] and only represents the author's views. The national party media information public platform provides information release and dissemination services.

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