On October 3, 2022, the third day of National Day, such a funny thing happened in Dalian, Liaoning. A man was smeared by a merchant after dinner. The man paid a penny and was charged an extra cent. The clerk said, if you miss a penny, I will transfer it to you.
Actually, this is the case. When the clerk showed the bill to the man, the man asked why he added one more cent, and the clerk said that it was actually 930 yuan.
Then the clerk, without the customer's consent, rounded it up and normally turned nine into ten, which means nine cents turned into one dollar. Then the customer asked, "I have never heard of wiping the zeros and wiping them up, and the clerk said, "If you think you have a dime, can I transfer it to you?" This attitude is a bit condescending and the approach is wrong.
The customer said, "I'm not saying this, but I might be thinking about it later. It's not saying that the money is missing, and the customer said, "I'll call the supervisor to ask."
In fact, what we are worried about about this matter is not this dime, but the practice of this clerk. As a waiter, this approach is really undesirable. If I were the boss, I would definitely fire her. When I was a waiter, if I did this, I would probably not have to go to work the next day.
As a clerk, when encountering such a thing, you must discuss it with customers in advance. If you ask him if he can charge him one more cent. If he doesn't agree, since it's electronic payment, then let him pay so much, or don't ask directly, how much is it, so the customer will not feel uncomfortable.
So, since you can round it up, can you remove these 30 yuan and erase it with zeros? What this man is confused about is not your reverse scrubbing, but your attitude, your actions, and your behavior.
If you discuss with the man in advance, I think as long as the man is a reasonable person, he will never worry about this dime, even if it is one dollar, he may not worry about it. Will people who spend more than 900 yuan to eat worry about this dime? This is because of your attitude and your service is problematic.
And the language expression of this clerk is not very good. She said, if you think this dime is missing, I can transfer it to you. This is outrageous. Is this using the method of provoking? Anyone will feel uncomfortable when he hears it. At this time, if I were a customer, I would like to say, do you think I am a person who is short of a penny?
There is a saying that says, "What do you think is this kind of person?" Being a person and doing things is not about being serious, but about being an attitude. If you have a good attitude. Don't say a dime. No one cares about one dollar or ten yuan. If the attitude is bad, normal people will be angry if they use this method.
A small thing, you can see that the clerk of this store has a very poor service and a bad attitude. What good service can you have? Many people don’t care about this dime, but the way the clerk speaks and her attitude towards speaking are not good. She used this rhetorical tone, and felt as if she was condescending toward the customer. Restaurants like
are also famous. We support making supervision calls. They may have done a lot of such things. Although it is not a dime, the practice of this clerk is very unreasonable.
Sometimes we go to buy things, which were originally nine yuan and five yuan, so we gave the boss ten yuan, and he said he didn't have 50 cents to make change. Sometimes we don’t want it or care about it.
Because he said he didn't have any change to make change, we thought to ourselves, that's okay. Sometimes, he handed us a pack of tissues and he said that it would cost 50 cents, and we didn't care, because everyone understood and understood each other.
Details can see character, attitude can determine the direction of a company, and you must learn more when dealing with people and things.Friends, in your opinion, this man was wiped out by the merchant after dinner. Will you call the supervision number of the relevant departments?
In my opinion, I think the attitude of this clerk in this hotel is problematic. Friends, if I think what I said makes sense, you can like and support it, or comment, follow, collect, and forward it so that more people can see it. At the same time, I also hope that the owners of those restaurants will take it as a warning and do not ruin their reputation just because of a dime. # A man was smeared in reverse and was overcharged by 10#
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