Source: JD Logistics
I have to say that JD Logistics, which focuses on service, has really seen the most urgent needs of users this time. The express delivery industry has developed to this day and is very mature. Xiao Lei and the people around him will also use express delivery to mail some valuable items. Generally speaking, when mailing valuable items, they will purchase price insurance services to prevent problems during the delivery process. However, there are too many problems with the existing price insurance rules.
express delivery industry, JD.com comes out
Let’s talk about the current pattern of the domestic express delivery industry. Judging from the revenue data, SF Express in 2021 surpasses the many, and its total revenue is about twice that of JD Logistics. Compared with Yunda and YTO, JD.com’s revenue is another fault-like gap. In the express delivery industry, the unique feature of JD Logistics is that it is supported by JD shopping platform and many direct stores, and it has an extremely stable customer base.
Although JD Logistics has not been established for a long time, with the help of JD shopping platform, it has become a behemoth in the logistics industry. This year, JD Logistics officially acquired Debang Logistics, making JD Logistics’ strength even stronger. Now, JD.com is qualified to use its influence to change certain rules of the industry.
Source: JD Logistics
Topic Back to express delivery insurance, the maximum insurance price of most express delivery companies is between 20,000 yuan and 30,000 yuan. If you want to have a higher insurance price, they may advise you to use other methods to ship. JD Logistics is different, with a single ticket insured price of up to 300,000 yuan. After Debang Logistics was acquired, domestic logistics companies should not have a higher number than this.
Of course, this is not the point, because the value of the goods sent by most people generally does not exceed 20,000 yuan, and the insured price range of other logistics companies is sufficient. More importantly, JD Logistics promises to insure damage services. Just search online and you can find a bunch of news that major logistics companies have damaged or lost express delivery but failed to compensate according to the insurance rules.
Image source: pixabay
To give a brief example, on September 10 this year, Mr. Liu from Xiaoshan, Hangzhou sent 20g of gold to the customer, chose a courier's same-city express delivery, and specially purchased an insured service of 8,000 yuan. As a result, shortly after picking up the package, the courier gave the news that the express parcel was lost. If compensation could be paid according to the insured price, it would be nothing, but the courier company said it could only pay 2,000 yuan.
is not an isolated case. On the Black Cat Complaints platform, the leading logistics companies have received tens of thousands of complaints, including the launch of JD Logistics, which is fully insured. Whether the full insurance of can truly solve the problems encountered by users when using express logistics is not the full insurance itself, but whether the express industry can have a complete and implementable set of rules. When there is a problem with express delivery, give us a satisfactory answer.
Image source: pixabay
Let’s talk about an example of a problem with express delivery. Mr. Wang from Beijing bought a figure worth 17,000 yuan online. He bought a warranty of 18,000 yuan when sending it, but the figure was damaged during transportation. Because the seller said that the figure could not be repaired, Mr. Wang claimed compensation from the express company. However, the express company did not agree with the depreciation degree of figure and was only willing to pay 500 yuan.
This situation is also uncommon. Items are lost directly, and we have more confidence in talking to the express company about the compensation amount, but it is difficult for us to say exactly how much the items being transported have depreciated. Most of the time when encountering this situation, express delivery companies play the role of players and referees at the same time. They say that the depreciation is the depreciation.
It can be seen that the compensation issue after losing parts and damage has become the main contradiction between users and logistics companies. The contradiction cannot be resolved but continues to worsen, and users are increasingly distrusting the logistics companies. How to ease the conflict with users is a question that all logistics companies need to think about.
Source: pixabay
What we need, or what the entire express industry needs, is a fair and neutral platform that can give value change reports that both parties are willing to accept or have legal benefits. Let us have basis and support when protecting our rights. In fact, the easiest solution is that the express company pays the full compensation and takes away the items, which is equivalent to the express company buying the items, but the express company is likely to be unwilling because they also understand that the money they are willing to pay is definitely far lower than the value of the loss of the item. The establishment of a neutral identification platform for
can effectively reduce the phenomenon of disputes, but it cannot be completely eliminated. To establish more complete rules, regulatory authorities are also required to enter. The National Postal Bureau has a channel for express complaints, but many people don’t understand it, and many people don’t like to argue, which makes express logistics companies have a lucky mentality. When encountering problems, they always want to waste our patience and make us give up large compensation.
Image source: State Post Bureau
Regulatory departments will definitely stand on our side, but the domestic legal knowledge is not popular enough, and many people have no idea how to take up legal weapons to protect their legitimate rights and interests. The express gold mentioned above is a classic case, its value is very easy to estimate, and the insured price of 8,000 yuan was purchased, but the express company is still only willing to pay 2,000 yuan. Fortunately, the police helped Mr. Liu recover the losses.
At the service level, JD Logistics, SF Express and EMS are collectively known as the "three generals of the Navy". Needless to say, the identity of Postal 's own son proves its supreme status. For individual users, JD Logistics’ unique model allows it to continue to develop in JD’s fierce express delivery industry, but if you want to truly become bigger and stronger, the personal scenario must be perfect.
JD.com launches full insurance, which is to send a signal to improve the individual user scenario. Coincidentally, while JD Logistics is fully guaranteed, SF Express has also upgraded its insured service, and the insured compensation speed is more exaggerated than JD Logistics, and the full compensation is paid within half a day as fast as possible. It seems that logistics companies have recognized the service quality issues in personal scenarios and plan to start with the insurance rules to improve the guarantee system for users.
JD.com and SF Express can drive the industry transformation
JD.com Logistics and SF Express have begun to transform, intending to compete with quality and services, but most logistics companies have not yet made any statement. This is easy to understand. Logistics companies are also lazy and unwilling to break out of their comfort zone. So can JD Logistics and SF Express drive the transformation of the entire industry?
It can be foreseen that the competition between JD Logistics and SF Express will become increasingly fierce. In addition, netizens have reported more and more express delivery problems, and relevant departments will inevitably intervene to further standardize the express delivery industry. The neutral item value appraisal platform that Xiao Lei is looking forward to may not appear. When the industry really comes to that point, other logistics companies will not not join, otherwise they will be abandoned by consumers.
With the scale of JD Logistics and SF Express, only they had the strength to popularize guarantee measures in the early stage. The two giants have taken the lead and are not far from joining other logistics companies. In the , Sitongyida, SF Express and JD Logistics were not well-known enough. As a result, by now, some of Sitongyida has fallen behind. SF Express and JD Logistics have become two giants. Service has always been the ultimate trick of SF Express and JD Logistics. Prices have risen. As long as the service can keep up, we are still willing to vote with money.
Source: SF Express
In contrast, several companies blindly suppressed prices in order to seize the market and were eventually fined by the Yiwu Postal Administration. To be honest, if the relevant departments do not impose fines, they will lose money. One item is less than 1 yuan, and it is impossible to make a profit.
Jitu Express is a classic example. In the early days, it reached cooperation with many e-commerce companies on the Pinduoduo platform by relying on low prices, but the business without profits is naturally difficult to last. This year, Jitu Express has successively exposed strikes, wage arrears and other incidents, and its user reputation ranks the bottom in the public satisfaction ranking of postal express services.
These express delivery companies should be adapted. The era of low-price tactics has passed. Otherwise, the annual delivery express delivery is not as good as SF Express and JD.com of YTO, Shentong, Yunda. How can revenue exceed them several times? In this era, service quality is the key.
Source: pixabay
