Although losing goods often occurs when doing cross-border e-commerce, how to deal with it better? Regarding UPS's delivery certificate, the weight of a single box on the UPS delivery certificate of freight forwarder varies greatly from the actual weight. It is estimated that the freight forwarder takes the average weight of a whole ticket. Is there any good way to deal with this?
In fact, this is generally accepted in the United States as "electronic file format". It is usually in the scanned picture or electronic PDF format. You can use the attachment "INVOICE template" or "Purchase OrderForm"
to modify it yourself, fill it in, find a supplier/foreign trade factory/trading company to stamp it into PDF format or scanned JPG format, and make it into a form of fapiao for Amazon customer service to try it. You don’t have to find your original supplier to really re-open the real zengzhishuifapiao in China, because the re-opening date is wrong. If the date is wrong, the FBA customer service will not be able to recognize your information. In my personal opinion, most of the information provided by Amazon sellers to the platform will be PS. And your purpose is not to sell goods, but to claim compensation. In order to prove the value of your product,
packing list and INVOICE are accompanied by cross-border logistics import and export trade. Freight forwarders know that at least three elements are: "box list, contract, fa-piao"
full name:
"packing list" PACKING-LIST
"commercial fa-piao" COMMERCIAL-INVOICE
"formal contract" CONTRACTh
In addition, you need to find your UPS's freight forwarder to go to the "delivery certificate" "POD=proof-of-delivery" and complain that UPS has not delivered the goods, resulting in suspected loss, case-number, case-number, is also sent to Amazon customer service.
If UPS ignores you, the value of the goods is very high, you will complain to the "China National Postal and Postal Industry Complaint Service Platform" https://sswz.spb.gov.cn/
Even complain to 12315 "National 12315 Complaint Platform" https://www.12315.cn/cuser/portal/tscase/Notice
If you are not satisfied with the UPS processing plan and your losses are too serious, you can also complain to the "Local administrative region-Market Supervision and Administration Bureau" If
doesn't work, go to the local police station to report the case and obtain a written list of report receipts.
Although the above official complaint methods generally do not obtain any actual results
, it means that as the owner of the shipment, you have already complained to UPS/official for suspected loss of the shipment and are waiting for UPS/official feedback/investigation.
is actually the most important thing about "delivery certificate" POD, it is best if you purchased UPS's signing service, which is the most effective way to go through the judicial process with the FBA customer service signature.
