is not only important for the digitalization of enterprise business, but also more important in the later stage of intelligent operation and maintenance. As enterprises' digital business increasingly pursues scenario-based business changes, operations and maintenance must be agile enough. Traditional manual digital tools for operation and maintenance can no longer meet the requirements of enterprises' digital business, and intelligent operation and maintenance have emerged. New H3 Group is an industry-leading digital solutions leader, and has accumulated a lot of talent and service experience in smart operations.
Recently, 新彩彩彩 interviewed Bi Shouwen, vice president and president of the Technical Service Department of H3 Group, and discussed the difference between intelligent operation and maintenance and automated operation and maintenance, the positioning of 新彩彩 in intelligent operation and maintenance, and the current challenges of the development of intelligent operation and maintenance of Chinese enterprises.
New H3 Group Vice President and President of Technical Service Department Bi Shouwen
Intelligence is not just the use of tools
When talking about the difference between intelligent operation and maintenance and automated operation and maintenance, Bi Shouwen said that this is not just a question about operation and maintenance, but a topic that has been widely discussed in the entire Internet era.
Simply put, the improvement of automation compared with previous manual operation and maintenance is to use some tools to promote and evolve operations and maintenance as a whole. Intelligence integrates data capabilities, such as AI capabilities, for operation and maintenance. This requires combining the comprehensive capabilities of data and the platform to form the basic framework of the entire intelligent operation and maintenance, and automated operation and maintenance are more of "people + tools" to achieve so-called automation. From a technical perspective, intelligent operation and maintenance emphasizes AI empowerment, builds an operation and maintenance data middle platform through ITOM+AI strategy, and can collect all-area indicators. At the same time, combining customer business characteristics, using related technologies such as big data, and combining AI machine learning to forge data value.
participates in the formulation of national standards for intelligent operation and maintenance. H3 will help the new development of the industry.
Bi Shouwen believes that the lack of overall framework guidance is a major challenge for Chinese enterprises to digitally implement intelligent operation and maintenance. Judging from the experience of H3C serving customers in intelligent operation and maintenance, before the country issued the intelligent operation and maintenance standards, different companies had different ideas about digital intelligent operation and maintenance due to different business scenarios. In 2021, the national standard has finally reached a preliminary qualification and is currently in the stage of applying for project approval. From an industry perspective, in formulating national standards for intelligent operation and maintenance, H3C is one of the very important participants, and is both a promoter and a leader in promoting the overall business development of China's intelligent operation and maintenance. From the perspective of H3’s own business strategy, unified operation and maintenance is also an indispensable and important part of H3’s digital brain’s “4+N” architecture.
"Intelligent operation and maintenance should consider the construction of data + platform + scenarios. It is the core framework for overall implementation and implementation." Bi Shouwen told reporters that in the practice of building an intelligent operation and maintenance system, H3rd has relied on U-Center unified operation and maintenance platform to achieve value upgrades in basic delivery, diversified innovation in management models, and intelligent operation and development in services, and fully interprets the new concept of operation and maintenance reform in the intelligent era. In the process of transforming intelligent operation and maintenance from traditional operation and maintenance to intelligent operation and maintenance, the U-Center platform is the most important basis for realizing data integration and intelligent transformation. The advantage of the unified operation and maintenance platform of
U-Center is that, on the one hand, it uses an open container base to realize the core capabilities of the entire underlying platform, and realizes all-round intelligent transformation and transformation from system architecture to upper-level applications. Its characteristic is the empowerment of AI. On the other hand, it is the foundation of all-domain convergence. From the perspective of application perspective, it is not only based on the underlying perspective but also based on the application perspective, and can have very fast and agile delivery capabilities.
The difficulty of intelligent operation and maintenance lies in the shift from operation and maintenance to operation
for enterprises' digital intelligent operation and maintenance, the thinking of preparing for the future is crucial. Enterprises need to build points in advance during system development and define the data or standards they want to collect in the future from the perspective of maintenance in advance, so that it is more conducive to later maintenance. Therefore, the core point of the challenge lies in the readiness of basic abilities.
Chinese companies are on the cloud, hybrid cloud is the general trend.The difficulty of hybrid multi-cloud mid-span cloud is that the cloud-native environment is based on microservice architecture. The entire business call chain is very long, but the scene changes very quickly. The enterprise's intelligent operation and maintenance requires sufficient agility. How to track the entire calling chain process, including traffic between interfaces, etc., will have certain challenges to the technology. And Devops-based systems, future versions will be updated faster, which may sacrifice its usability. Intelligent operation and maintenance systems need to ensure quality stability.
With the development of modern information technology, the digital business of enterprises is changing faster and faster with the changes in the scenario. The past concept of focusing on digital construction and neglecting operation and maintenance has been gradually corrected. Whether it is a huge smart city or the company's own IT system, it is shifting from short-term operation and maintenance to long-term operation, from technical support to value output, to truly empower corporate business. (Text/Xu Peiyan)
