Taobao was founded by Alibaba Group . Now it has become the favorite online shopping platform for Chinese people and is the largest online shopping platform.
Many people shop on Taobao in their daily lives. When they see items they don’t know much about, they will ask customer service to make recommendations based on our actual situation.
I don’t know if you have noticed one thing. Most of the customer service staff respond very quickly and have a very good attitude. They also have a good understanding of relevant knowledge. Because of this, many people overcome their ignorance.
However, it is precisely because of this that many people think that the job of customer service is very easy and mainly focuses on returning gift messages. But is this really the case?
is a customer service person who is easily wronged in life. After all, customer service is a service industry. They will always encounter some very rude customers at work, which is when they feel very sad.
Many customers sometimes deliberately find faults, which makes many customer service staff angry for no reason.
In fact, work in every industry is not that easy, and customer service has also witnessed a lot of darkness in human nature. Today, let’s take a look at it from the perspective of customer service and see what they usually encounter.
Taobao customer service's sad statement: I am on the verge of going berserk almost every day, and I have seen a lot of darkness in human nature
I believe that after reading this comic, everyone will have a deeper understanding of the job of customer service, and also understand that customer service is not as easy as imagined.
However, we also need to understand that not all customer service personnel have good tempers and good attitudes. Sometimes we also encounter some nonsensical customer service when looking for customer service.
If you encounter such customer service, just complain directly, but if you encounter a customer service with a good attitude and patience, don't make things difficult for others.
