"The solution cannot be done unilaterally. It does not mean that you can open the network for me this time and it will be resolved, nor is it that you can open the continuous network for me personally. Can you understand the majority of users? You don't need to be so rude Way?" Liuliu told a reporter from the Beijing News.
The Beijing News (Reporter Xu Xu Chen Weicheng) On the evening of December 6, the famous writer Liuliu told the Beijing News reporter that she complained about China Telecom on Weibo "No solution at all." "The solution cannot be solved unilaterally. It doesn't mean that you can open the network for me this time even if it is resolved, nor that you can open the continuous network for me personally. Can you understand the majority of users without such a rude way?" Liu Xiang said to a reporter from the Beijing News.
China Telecom Shanghai told the Beijing News reporter that it has begun to consider a series of services based on user perception, such as credit protection for prepaid annual subscribers and delayed downtime. All sectors of the society are welcome to provide valuable comments on Shanghai Telecom. And suggestions.
Six Six: There are more than tens of thousands of users who have suffered unfair treatment like me?
On the evening of December 2, Liuliu complained to China Telecom on Weibo, saying that he was forced to get a mobile phone with more than 10 GB of data for free when he purchased the home network, and he could not use up the data every month. Will be deducted. After paying the annual fee in a lump sum, the home network was repeatedly cut off without warning because the mobile phone data was not used up.
"On the issue of bundled consumption and disconnection without notice, as long as telecommunications don't know why the family network must be accompanied by an attached card and three family cards, then this matter is not resolved, because in the future , You can still disconnect at will, and as consumers, if you don’t give me a personal disconnect, it doesn’t mean you don’t give the public. That’s not my main purpose of speaking out.” Liuliu said on Weibo on the evening of the 6th.
Liuliu pointed out that he complained to China Telecom this time because it was not only that he encountered this situation, but also that a large number of other users had to face the same problem. "I have nowhere to complain, and I call everywhere without a manual response after paying the fee. I don't know when it will be connected to the Internet. And there are more than tens of thousands of users like me who have suffered unfair treatment? When can we consume in a way of equal rights? Buy? This is the purpose of my Weibo."
On the evening of December 3, China Telecom Shanghai once told the Beijing News reporter about the complaint on Weibo on the evening of December 2 The problem has been communicated with the owner and related problems have been resolved. A reporter from the Beijing News asked Shanghai Telecom about the specific solution. The other party said that this involves the privacy of the owner and is not convenient for disclosure. The reporter pointed out that many users on Liuliu Weibo have reported similar problems. How will the company solve them? The other party stated that it would record relevant issues and report them to the business department.
Shanghai Telecom: is considering services such as credit protection and delayed shutdown for prepaid subscription users.
On the evening of the 6th, a reporter from Beijing News asked China Telecom Shanghai. Solutions to similar problems. The other party stated that users with problems should provide feedback through official channels for targeted solutions.
In terms of optimizing the entire service process, the other party said, “We will further optimize users’ access to the China Telecom Huango website, the WeChat official account “China Telecom Shanghai Customer Service” and “China Telecom Shanghai Web Hall”, Huango APP Convenient inquiries from multiple electronic channels such as, SMS query, etc. At the same time, we have begun to consider a series of services such as credit protection for prepaid annual users based on user perception, delayed downtime, etc. All sectors of the society are welcome to put forward valuable comments and suggestions on Shanghai Telecom. Will listen carefully to the voice of each user, continue to improve service levels, and provide better information and communication services.”
Independent Telecom Analyst Fu Liang recentlyIn response to the "Sixth Sixth Complaint to China Telecom" incident, the comment stated that operators set complex cross-cutting rules in the process of providing services, and multiple payment methods are mixed, which may make users confused, and there are still arrears without notice to pay. , The problem of not notifying the user after shutdown, and not being able to activate immediately after making a payment.
He suggested that operators should be reminded before shutdown of arrears, SMS reminders of arrears, and voice reminders before shutdown. It should be opened as soon as possible after the supplementary payment to get through the obstacles. Make packages and promotions simple and clear. Don't let users spend their brains on calculating the accounts. The more you calculate, the higher the degree of dissatisfaction. Collect user feedback in time, optimize packages and services, and increase targeted reminders when users sign packages, consult customer service, and handle complaints.
The Beijing News reporter Xu Nuo Chen Weicheng
Editor Chen Shiyi proofreading Fan Jinchun
(Editor in charge: Yao Liwei_NT6056)
