Switching network storm
First of all, I would like to thank Premier Li Keqiang. Since the Prime Minister proposed "speeding up and reducing fees", he has introduced a series of policies to enable people to better enjoy network services and enjoy communications at a lower cost. I still remember that when I was in college, foreign teachers in the Philippines told us that they kept a phone card from their home country, saying that it would save money to call people from their home country. Now we can also make calls online at relatively affordable rates.
In the past, due to network and other reasons, five cards were successively used, one for China Mobile, one for China Unicom, and one for China Telecom. Mobile telecommunications is unlimited traffic. China Unicom thinks it is 20G traffic, but in fact it is 100G high-speed traffic, and the rest is speed-limited free traffic. Mobile covets free data, and China Telecom covets two secondary cards and unlimited data. China Unicom thinks that the number is good. Every time it wants to switch to the network, it will think that if it is switched away, there will be no more unlimited data. For this reason, five All numbers are reserved, and a monthly fee of more than 300 yuan will be charged. Among them, China Mobile is around 110 yuan, China Unicom is around 60-70, and China Telecom is around 140 yuan. To pay a high monthly fee for the so-called "sense of security". In fact, it's just for a few network cables and some traffic.
Because the rented house is no longer available, I decided to cancel a network cable, and then compared each operator with a cheaper package. Initially, I planned to cancel Unicom's network cable and change to a cheaper package, but the salesperson said that China Unicom also has a very cheap package and can add a secondary card.
There is an oolong in this. I don't know if the salesman didn't explain it, or I heard it wrong, I heard it changed to an unlimited package, 99 package has a 50% discount, and 199 has a 30% discount. I just thought about removing the networks of China Mobile and China Unicom in my hometown so that we can transfer the business here. First, China Mobile took the optical cat to the town’s mobile business hall to withdraw from the network. The town’s business hall said there was only one optical cat, no The TV box can only be refunded one hundred yuan. We did not see the TV box. They said that if you can only refund one hundred yuan, or if you don't have a deposit, there is no set-top box. It feels like I don’t want these 100 others and I don’t have a deep impression of the TV box. After all, I’ve been in for many years, and I’m afraid that I won’t be able to do business after delaying this month. Had to give up with 100, and then cancelled the business of a family virtual number.
On the way back, I received a call from the local business office,Q. My broadband is free, and the package is also good. How can I refund it? I said that the tariff is too high and the burden is too heavy. The staff in the business hall said, can the tariff be too high for a discount? I was dumbfounded and thought: "Is there a bargaining for this?" The discount for new Unicom users is exaggerated, and it is really surprising that it is cheap. We used to pay the phone bill step by step, and no one can pay a dime less, but your remaining monthly traffic and calls will disappear at the end of the month, and the calculation will be recalculated in the second month.
Of course, we are very grateful for our policy to allow customers to transfer to the Internet freely, so that we have more opportunities to choose, whoever is more expensive, whoever is separated, who is not good at Internet speed, who is disconnected, and who is not served well, who is disconnected. Then I talked about the customer service in the business hall. I said: "Can this be cheaper? Can you bargain?" She was a little embarrassed, and said, "You can change the package and reduce the tariff if you need a cheaper price." Me: "Now China Unicom has two secondary cards, 50-60 per month, bandwidth, 40G traffic, can you guys?" Customer service of the business hall: "······" Very embarrassingly hung up the phone.
On my way to change China Unicom, a classmate told me that he had a telecom card, 39, bandwidth band, two secondary cards, and traffic. I am envious. I think 39 is better than 50-60. So I took the removed broadband to China Unicom to exit the network. The town did not deal with it, saying that the commissioner was not there. Okay, go directly to the head office in the city center and remove the broadband. The course was changed silly. Of course it is also a soul torture: "Why don't you need us?"
Then, drove to the telecommunications company, and asked that the 39 package was over some time ago, and the most favorable package also cost more than 80, decisively leave, see This card is the most expensive one.
Then I drove directly to the Unicom business hall. This is the clerk who told me that my package was wrong, not that the newly changed package has unlimited data, and the other is that my original card has unlimited data. Said he also charged me. I said in my heart, if it is my own card that you mentioned, can you just ask me to transfer other cards to this card as a secondary card soon? Then he told me: "Your previous card was my first data card, the tariff is low, there is 100G unlimited speed, the basic speed limit is not obvious. My colleague finally transferred the same one from someone else. Card, I knew you didn't want to transfer it to me!"
I felt like I was stabbed with a few knives in my heart.
I directly changed China Mobile to Unicom, and the 159 one gave a three-fold discount, and no secondary card was added. I said that I don’t know whether the secondary card is 10 yuan or 1 yuan. Let’s count 50 yuan for the time being. My monthly mobile consumption is 100- About 110 yuan, even if it saves 50-60, I remember that it was the lowest rate for broadband at the earliest. I didn’t know that the rate has been reduced. If you don’t go to the business hall, no one will tell you that the rate has dropped. It's just to quietly increase the speed of the broadband network and increase the traffic. You feel so happy, the speed has been increased. When you go to the business hall, turn around and you will find that one is cheaper than the other. It's a bit like a small market before. What you buy is expensive, and it's not cheap. When you get to a larger market, every operator will give you various discounts in order to survive, or you can bargain. When your compulsory consumption becomes one of the options, they will also become merchants that are cleverly waiting for you to choose.
After a few days, just in time, I decided to switch to the telecommunications with the highest tariff at present. I don’t know why, I originally thought that affordable telecommunications became my heaviest burden. I have been talking about "increasing income and reducing expenditure." The current business is not good, and money is not profitable. We pay a few hundred yuan in monthly bills. To be honest, I can't bear it. I can't bear a few numbers. In fact, who will remember your number?
I just did it. I dismantled the cat, TV box, and took the charger and remote control. I really didn’t think about it. When I arrived, I told me that I was missing a high-definition data cable and network cable. A few hundred dollars. I think your line may be gold. Of course, I later explained that the whole set of equipment is several hundred. Why do you say that you can only refund one hundred when you really ask about the refund? Have been bullying our customers for many years, don’t you remember? In the future, it seems that all kinds of bills must be saved. However, in the past, communication companies used to give a large stack of paper contracts. We believe that no one will save it because it takes up too much space and has identity information. Generally, it is Torn up. Later, they all became electronic contracts, that is, they only had them in their hands. At this time, it was basically what they said it was.
The first time I went to the telecom business hall in the morning, I said that I could not refund the payment without these two lines, and said I would take it and make an appointment for me. When I ran home to gather the line, I came back to the business hall again out of breath. The clerk had an empty seat in front of me and told me that I was doing other business for the time being and asked me to wait. To be honest, she is a pregnant woman, and the balance of public opinion may be on her side.I can also take care of other people's emotions as much as possible. But what we do is in the service industry. You come to work, which shows that you can accept the intensity and pressure of the work. I handle my business and express my views. I also respect you. I hope you and the judges can understand.
Then, I saw that the customer service next to her had just handled a customer's business, and I followed closely. I took the device for a minute and said: "I want to log out." Customer service: "How to log out, this network is free" I: "No need, withdraw." "But it is indeed free, keep it for more "Okay" me: "You mean it's free. If I return the business, it will be free for me to use?"
Actually, here is a sentence, how can there be so-called free? Where is the so-called infinity? It's just that you paid for your service, and you can't make a call without paying for it! The office building rises from the ground, and employees can work comfortably in the office. There is no way to do it without profit support. Before entering the door, I saw a towering office building with huge signs hung. It feels like the richest man in Xihong City. Isn't this building built by our users with phone bills? Isn’t the salary of the customer service paid out of the phone bills that we recharged? How can we not serve our customers well?
Then I talked about doing business. This customer service told me that you need to make an appointment to log out. The appointment is full today. Even if the appointment is over, you will have to wait three or four days before you can return. Then he said: "You see, this is unlimited data, and it is not possible now. It’s a shame to get a card with unlimited data.”
My classmate also told me that these so-called so-called are too shameful. He paid more than 100 yuan a month before, and now it’s enough to pay 39 yuan. Now, unlimited traffic is just a lie. When you reach a certain amount of usage, it will give you a speed limit, and it will become an infinite loneliness. What we finally consider is the monthly consumption, how can we save more, many people are used to convenient and comfortable, like this way of handling business, many people are very busy, run two or three times, and then wait and wait , Basically gave up. I think the real business should be to use sincerity in exchange for more customers, rather than earning one more, and pitting one more.
Next, let’s talk about customer service. I told her directly, if I need to make an appointment, why didn’t I tell me when I came just now? I ran back and ran back. You are too silly. You are sitting in the office with air-conditioning. You are not tired at all. Have you considered our feelings?
Customer service: "Every company is in this process,Quitting the network is so troublesome. "
Me: "I can take you to other business halls to see if they are all done on-site at the time!"
I did just finish other de-net business, and I can't say anything It was too straightforward, and the remaining people had misunderstandings. A client next to me also handled the de-net business and said: "Indeed, other companies have done it at that time, and there is no appointment like yours. The telecommunications in our community has no signal at all in the house, so you need to get it on the street to make a call..."
The lobby manager saw that the situation was not right, and quickly stepped forward to give instructions and said to the business hall staff: "Since It's your fault, so you will come to your door to handle the withdrawal service for the customer. "
I don’t want to spend any more words, so I went back, thinking, I can’t make an appointment for the cancellation of the network reservation. In the market competition, your Internet speed is not dominant, and your phone bill If you don’t have an advantage, you have to consider your survival. If you don’t cut your tariffs when money is so hard to make, how can you retain customers? Who doesn’t look at the price/performance ratio? The current situation is that everyone wants to save as much as possible. If you don’t comply with the development requirements, how can you keep your customers?
After returning home, I couldn’t get through the phone. I called my mother’s secondary card and told her that I would go to the business hall to log out in three days. I called back and asked: " Didn’t you come to handle it?
customer service said: "The colleague is pregnant.
Me: "Please don't kidnap me morally. She is a pregnant woman. Not everyone in your business will be pregnant."
Next, the basic customer service side is to discuss whether to come home or not. When is the earliest time, I said that the earliest home is tomorrow afternoon. I can go anytime by myself, and I can do it tomorrow morning.
You can see here. Changing the network means going upstairs to change the optical cats of individual companies. They began to say that it would take three days, and it was like a big project, as if there was a long line that needed to be removed in the business hall. It was just an obstacle for customers. In an attempt to stop some troublesome, face-conscious, and timeless. If you follow their model, you count the time, the first time, call customer service, the customer service asks you to go to the business hall to ask. You need to ask about your current operations What are some good packages or activities for operators other than the business?Some need to send a short message to know, and then you take the equipment the second time, the general shortcomings, lucky enough to bring all, tell you that you need to make an appointment, maybe the appointment is full, you go to make an appointment the next day. After waiting, go to the business hall again, they will stay again, the reason is that your unlimited traffic is too pity.
If you are willing to have something, if you are not willing to have unlimited data, you will spend more money on the phone.
Of course, when this customer service communicated with me, I also said to her by the way, it was indeed not the reason why we left the network. Say in the first person:
We have to line up when we log out. You let us wait, saying that the appointment is full, so many people are rushing to log out. Have you ever reflected on why? If everyone retires, do you still need to exist?
Customer Service: Yes, we are unemployed.
Me: Please don't kidnap me ethically. Other companies do it all in one trip. Why do you need to run each trip? It is indeed that you set up various obstacles in the process of customers leaving the network, which increases the difficulty of leaving the network. I think that to retain customers is to use cost-effective services to retain, rather than to set up barriers everywhere! Each of our users knows the comparison of cost-effectiveness, you are casual on the street and personally know to choose affordable and good operators, So do you yourself, you will choose the more cost-effective one. You also have better ones. For example, broadband internet speeds have been pretty good recently and are relatively fast. But the price is too high every month!
Customer service: But their activity time is very short.······ Only····um····One year
Me: It’s two years, two years we will get a lot of benefits, if you When the time comes, we will choose you with high cost performance, and we will return to you again. So the reason for the entire network transition is not the customer, but you. The more you set up various obstacles for customers, the less we dare to use you. We greet you with smiles when handling business, and set up cards everywhere when we exit the Internet. We really dare not use it!
I will leave the Internet tomorrow, I hope everything goes well, and no obstacles will be set up!
The next day is here, I go directly to the business hall, the number one is still the clerk from yesterday, the number two is vacant, the number three has just left the network, and there is another one who has left the network, just listen to the business The clerk said to the customer: “You need to make an appointment to log out. Today’s appointment is full, and it’s after the 28th.” I thought to myself, the appointment was full just after the door opened.Isn't this a full routine? If the customer finds it troublesome, it may not be refunded this month.
Then I went on to talk about our side, basically tacit, no need to say more, I know your routine, you know my determination. Then we quit the network directly and told me that the system is faulty and we need to wait. It may be half an hour or a few hours, or you may be fine on the way to change the network.
Then I drove to the mobile company and went to the whole package of 98 yuan. The new user has a two-year half-price service, which costs 49 yuan, a 300M broadband, 20G traffic, and a 500-minute call. , The traffic and call charges are doubled. I really don’t know if I don’t come to the business hall or change the operator. I call the official customer service and they say to consult the local business hall. I think maybe I don’t know, and many people don’t know. Then there is a long wait. Except for an episode, the main card of Telecom needs an authorization code. It does not reply to messages sent to Telecom, the main card does not reply, one of the secondary cards responds, and the other is plugged into the mobile phone and no signal is displayed. The mobile clerk picked up the phone and complained directly. After two complaints, he waited for two hours and finally switched to the network.
Unlimited traffic sounds really fragrant, but it is also burdened with hundreds of calls per month. Now it’s in the early 100s per month. For the time being, if you can save about 200 yuan per month, one year More than 2,000 yuan is equivalent to saving a mobile phone. Many people have less than 2,000 a month's salary. Well, record it here. I hope my friends can also save money. Record the experience, some personal opinions need to be screened by the readers themselves. The situation in each place is different, the activities are different, and the services are different. Offensive reference, does not assume any responsibility.
pictures are downloaded from the Internet, thanks to the author
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