In recent years, Anqiu Zheshan Central Health Center has the goal of "improving the quality of medical services and creating a patient-satisfied hospital; improving the core quality of the hospital, creating an honest humanistic hospital; improving the level of health professionalism and creating a hospital dedicated to the great love", insisting on patient-centeredness and taking improving the quality of medical services and strengthening medical safety management as the theme, and taking safeguarding the interests of the people, ensuring medical quality and medical safety, and building a harmonious doctor-patient relationship as the main content, improving rules and regulations, establishing a long-term working mechanism, and increasing the construction of the assessment system, promoting the healthy development of the work of the whole hospital, and the satisfaction of the people is getting higher and higher.
Create a service brand of "Shangde Hospital, Love Medical" and establish a "voluntary medical service team" are activities that the health center has carried out for a long time. The health center continues to improve its service attitude, improves the public's feelings of medical treatment, optimizes the service process, and facilitates the public's medical treatment. By implementing open and transparent services, we will protect the people's right to know when seeing a doctor and seeking medical treatment, strengthen doctor-patient communication , and build a harmonious doctor-patient relationship. In addition, by strengthening medical quality and nursing quality management , improving the quality control system, implementing various medical quality and safety systems, enhancing the sense of responsibility for medical quality and safety, strictly standardizing diagnosis and treatment service behaviors, promoting rational treatment, rational use of drugs, and reasonable examinations, and promoting scientific management of medical quality, thus ensuring medical quality and safety and patient rights and interests. At the same time, we always adhere to the work idea of "saving lives and helping the wounded, relieving illnesses, and serving the people", actively change our work concepts, find new ideas and create new innovations, and do a good job in grassroots medical services, and strive to fully cover all medical work such as health consultation , health guidance, health publicity, health examinations, and disease treatment. In addition, the whole hospital has also carried out activities to resolutely investigate and punish unhealthy trends in medical purchase and sales and medical services, and placed "integrity medical care, refusal to accept red envelopes" signs and "nine prohibitions" related norms and requirements for "nine prohibitions" in prominent departments such as medical guidance desks, outpatient departments, pharmacies, and collection offices. Eliminate bad medical behaviors such as shirk responsibility, prescriptions, and random inspections, ensure that you practice medicine in accordance with the law, serve sincerely, be honest and self-disciplined, be pragmatic and efficient, conscientiously fulfill your social service commitments, and provide high-quality, efficient and convenient services to the society and patients. (report: Li Zhiqiang, editor-in-chief: Guo Lei, subscribed for review: Sun Qiang)
