The report of the 13th Beijing Party Congress pointed out that it is necessary to "promote the construction of a healthy Beijing, deepen the reform of medical and health system , promote the high-quality development of public hospitals, and continue to improve medical services. Improve the hierarchical diagnosis and treatment service system and promote high-quality medical resources Balanced layout". Beijing continues to take action: optimizing diagnosis and treatment processes, carrying out Internet diagnosis and treatment, deploying high-quality medical resources to important areas such as the city's sub-center and Huitian areas, improving hospital scientific and technological innovation capabilities, etc. How to continue to improve the convenience of medical treatment in the future? What is the progress of the layout of medical resources in the Huitian area and urban sub-centers? How can Internet diagnosis and treatment be convenient and beneficial to the people? What are the new directions for scientific innovation work in municipal hospitals? On June 29, Pan Suyan, a representative of the 13th Beijing Municipal Party Congress, a member of the Party Committee of the Beijing Municipal Health Commission, the Party Committee Secretary and Director of the Municipal Medical Management Center, and a first-level inspector Pan Suyan was a guest in the Beijing Youth Daily live broadcast room. Let’s talk about Beijing’s medical services.
Over the past five years, more than 400 items have been launched to improve medical services.
Patient satisfaction has increased year by year to 94.31 points.
The report of the Party Congress proposed to "promote the high-quality development of public hospitals and continue to improve medical services." Pan Suyan introduced that the Municipal Medical Management Center regards improving medical services as one of the important contents of deepening the reform of the medical and health system and promoting the high-quality development of municipal hospitals. Since 2017, it has launched an action plan to improve medical services. In the past five years, it has led 22 municipal hospitals to launch a total of 74 "prescribed actions" to improve medical services and proactively innovated 328 "optional actions", which has achieved good social response.
"For example, in terms of optimizing the diagnosis and treatment process, in response to the "three long and one short" problem of outpatient treatment that patients have strongly reported, the Municipal Medical Management Center organized municipal hospitals to take the lead in piloting non-emergency comprehensive appointment registration, and continued to expand ' Internet + ' In terms of application in services that provide convenience and benefit to the people, all municipal hospitals have supported the "showing the code for medical treatment and removing the card for medical treatment" such as social security cards, and realized the entire chain of time-scheduled appointments, follow-up appointments, mobile payments, medical treatment reminders, and examination result query and downloads. Service. According to statistics, the average patient consultation time has been shortened from 81.94 minutes in 2017 to 67.76 minutes in 2020, which is equivalent to an increase of 6 million patients. Starting from the details, demonstrating humanistic care: carrying out the ' toilet revolution ', setting up. Maternal and infant care rooms, providing lockers for patients, carrying out the 'warm seat' operation, etc.," Pan Suyan said, ranging from the construction of smart medical care and medical consortium, to the installation of cushions and provision of chargers, municipal hospitals. Under the guidance and promotion of the Municipal Medical Management Center, patients can truly feel the heart-warming changes, and patient satisfaction has increased from 89.87 points in 2016 to 94.31 points year by year.
Pan Suyan said that improving medical services is a continuous process and is always on the road. The "Action Plan for Improving Service Quality of Municipal Hospitals" has been released this month, proposing to advocate sincere and warm communication, promote the practice of narrative medicine, optimize waiting and guidance rules, shorten the waiting time for examinations, establish a "cry-free operating room", and carry out environmental optimization and beautification. , and implemented 12 targeted measures such as paperless billing to improve patients’ medical experience.
21 municipal hospitals have launched Internet diagnosis and treatment services
A total of 660,000 patients have been served online
In recent years, the Municipal Hospital Management Center has incorporated the promotion of Internet diagnosis and treatment into the prescribed actions to improve medical services, and used performance appraisal as a starting point to encourage municipal hospitals to apply Internet diagnosis and treatment qualifications. This service is also becoming more and more popular among ordinary people. Pan Suyan revealed that currently, 21 municipal hospitals have opened Internet diagnosis and treatment services, and 14 municipal hospitals have successfully obtained Internet hospital qualifications.
"The connotation of Internet diagnosis and treatment services is constantly enriched. For example, online follow-up consultations for some common diseases and chronic diseases are opened, online and offline services are opened, and prescriptions, inspection orders, test orders, etc. can be issued online, and offline examinations and tests can be directly carried out at the hospital." Pan Suyan revealed that since the launch of large-scale Internet diagnosis and treatment in May 2020, as of the end of May this year, municipal hospitals have served a total of 660,000 patients online through Internet diagnosis and treatment, of which non-local patients accounted for 37.04% of the total number of visits, reducing the number of patients traveling back and forth. Trouble.
Pan Suyan also mentioned that the provision of supporting Internet pharmacy services and personalized medication guidance services is also an important part of Internet diagnosis and treatment services. It can provide services such as online prescription review, medication consultation, medication guidance, and home delivery of medication. An audit platform is set up to conduct information-based audits, and personalized medication instructions are printed and delivered to the home by express delivery; if patients encounter medication problems, they can also consult a pharmacist online or consult a pharmacy clinic offline to obtain professional pharmaceutical services. Currently, the company delivers medicines to their homes for an average of 14,000 patients per week, and provides more than 5,000 online pharmaceutical consultations annually, providing patients with guidance on rational medication use.
Pan Suyan said that in the future, the city will continue to encourage municipal hospitals to promote the in-depth development of Internet diagnosis and treatment, strengthen the connotation construction of "smart medical care" and "Internet +" health services, and promote artificial intelligence , cloud computing , and health big data. and other innovations in digital diagnosis and treatment models to increase the proportion of Internet diagnosis and treatment. The construction of smart hospitals will also continue, including the use of Internet technology to continuously optimize medical service processes and service models, and provide patients with full-process, personalized and intelligent services before, during and after diagnosis. Actively promote the construction and application of referral services, telemedicine, drug distribution, patient management and other functions, and build an integrated online and offline service platform to facilitate patients' medical treatment.
Anzhen Hospital Tongzhou Campus construction is in progress
is expected to be put into use in 2024
The report of the Party Congress proposed that it is necessary to "improve the hierarchical diagnosis and treatment service system and promote the balanced distribution of high-quality medical resources" to meet the public's medical needs. Continuously deploy high-quality medical resources to urban sub-centers and Huitian areas. Pan Suyan introduced that the original chest hospital in Tongzhou District was a municipal specialty hospital with 800 beds. At the end of 2018, the first phase of the Tongzhou Campus of Friendship Hospital was opened, adding 800 beds to the city's sub-center. The Tongzhou Campus of Anzhen Hospital and the second phase of Tongzhou Campus of Friendship Hospital are municipal key projects and are being constructed as planned. How is the construction progress of the new campus of
? Pan Suyan revealed that the Tongzhou Campus of Anzhen Hospital is undergoing installation of electromechanical pipelines and exterior facade decoration, and is expected to be completed and put into use in 2024; the main structure of the second phase of the Tongzhou Campus of Friendship Hospital has been capped, and the installation of electromechanical pipelines is under way, and is expected to be completed in 2023. It will be basically completed in the second half of the year and will be put into use in 2024. The Tongzhou Campus of Seoul Institute has basically completed the soil protection construction. After it is put into operation in the future, it will be able to provide all-disciplinary, high-level basic medical services to residents in the city's sub-center area, greatly improving the city's sub-center's medical service support capabilities and promoting the coordinated development of Beijing, Tianjin and Hebei.
In the Huitian area, there are already Jishuitan Hospital, Tsinghua Changgung Hospital, Huilongguan Hospital3 municipal hospitals with 4 campuses, with a total of 3,669 beds (including 1,369 psychiatric beds). Among them, Jishuitan Hospital is new The Longze campus will be newly put into use in 2021, adding 800 comprehensive medical beds in Huitian area, making up for the shortcomings in medical resources in western Huitian. At the same time, the Huilongguan campus of Jishuitan Hospital and Tsinghua Changgung Memorial Hospital are undergoing the second phase of expansion. After the completion of the two projects, the number of comprehensive medical beds will be increased by 1,000, effectively alleviating the shortage of comprehensive medical beds in the Huitian area; Huilongguan Hospital is building a scientific research, teaching and rehabilitation building. , which can effectively improve the scientific research and rehabilitation capabilities of mental illnesses. According to preliminary statistics, since the launch of Operation Kaitian in 2018, medical consortiums in the Kaitian area have transferred more than 80,000 patients to the hospital and more than 3,800 patients to the hospital. Tertiary hospitals have sent nearly 6,000 experts to diagnose and treat 13,000 patients. More than 600 teaching, training and lectures were carried out, benefiting 16,000 people.
will launch the "Clinical Research Action Plan"
contribute to the "Beijing Plan" for major medical issues
High-quality development in the medical field is also inseparable from the drive of innovation. Pan Suyan said that currently municipal hospitals are facing three strategic opportunities: building an international science and technology innovation center in the capital, high-level talent highlands, and high-quality development of medical and health institutions.The Municipal Medical Administration Center is continuously leading the improvement of hospital innovation capabilities and building a four-in-one medical science and technology innovation system of "projects + talents + platforms + performance" with the characteristics of Beijing's medical administration: guided by the major clinical issues urgently needed by the masses, Build a complete closed loop of scientific research, achievement transformation, and technological progress to achieve "full coverage" of project research transformation; vigorously introduce high-level talents urgently needed for high-quality development, coordinate and promote the training of various talents such as professional technology and management in municipal hospitals, and activate Talent engine "new momentum"; guide and support some municipal hospitals to develop into research hospitals, promote cooperation between municipal hospitals and high-level institutions, etc., create "strong support" for science and technology platforms... A series of measures are carried out in a down-to-earth manner. What is the actual effect of
? Pan Suyan revealed a set of data: Newly established scientific research funding at the bureau level and above in 2021 is 1.04 billion yuan, a year-on-year increase of 43%. Xuanwu Hospital and Anding Hospital have won the Ministry of Science and Technology’s Science and Technology Innovation 2030- Brain Science and Brain-inspired Research Major Project. The amount exceeded 130 million yuan. He has won 4338 projects from the National Natural Science Foundation of China, including 1 for Distinguished Young Scholars and 4 for Excellent Youth. Published SCI papers 4297, a year-on-year increase of 26%. In 2021, 199 invention patents were authorized, doubling year-on-year; 59 contracts were signed for the transformation of scientific and technological achievements, a year-on-year increase of 59%; the contract transaction volume was 310 million yuan, a year-on-year increase of more than 3 times. The 18 municipal hospitals that have set up research wards have all become municipal demonstration units. The investment in clinical research resources continued to increase, with 143 new dedicated clinical trial beds, a year-on-year increase of 23.2%. 1,295 clinical research projects were carried out, a year-on-year increase of 39.4%... Municipal hospitals are showing a good trend in high-quality development driven by scientific and technological innovation.
technological innovation will continue to inject impetus into improving medical services in this city. Pan Suyan revealed that in the next step, the city will carry out innovative clinical research for people's life and health to solve major medical and health problems. Including launching the "Clinical Research Action Plan" to target major diseases that seriously endanger people's lives and health, such as tumors, neuropsychiatric diseases, cardiocerebrovascular diseases, and respiratory diseases, and carry out risk assessments of major diseases based on major national strategic needs. Clinical research on prediction and early warning, diagnostic technology, treatment methods, surgical procedures, rehabilitation models, etc. has produced leading scientific and technological achievements, proposed the "Beijing Plan" for the diagnosis and treatment of major diseases, and significantly enhanced the people's sense of gain.
At the same time, we will strengthen technological innovation and talent training to drive the high-quality development of municipal hospitals. Within municipal hospitals, we will promote municipal hospitals to take the opportunity of the completion and commissioning of the Tiantan Hospital national high-quality development pilot hospital and a number of new hospital campuses to transform into innovative research hospitals; strive to increase the total number of talents and optimize talents. echelon structure and cultivate top talents; among municipal hospitals, through organizational forms such as collaborative centers and research ward joint working groups, the scale advantage of collaborative development within large medical groups can be built into the core competitiveness of innovative development; in municipal hospitals, It belongs to the outside of the hospital, actively integrates into the medical and health industry, builds an innovation ecosystem with external entities, and accelerates the construction of an international science and technology innovation center.
Text/Beijing Youth Daily reporter Jiang Ruojing
Photography/Beijing Youth Daily reporter Wei Tong
Editor/Tan Weiping
