Correspondent Wang Peng Zhang Yunfeng
This year, Zhanhua District has deepened the "one-window acceptance" reform, strengthened the efficiency of government services, implemented a new model of government services "big guide service, small window, and micro-approval", answered the "new test papers" of government services, and made every effort to create the best business environment, so that enterprises and the masses could share the dividends of reform.
innovates the service model, do a good job in the "big guide service" must-answer questions
to strengthen the standardization of the hall, divide the one-window acceptance area into the guide service assistant district and the comprehensive acceptance area. The guide service assistant district selects two staff members with strong comprehensive capabilities as business guide personnel every month, and launches one-stop services for consultation, counseling, and assistance agency for different groups and service needs. Increase the service efforts in service, establish a "one-stop" service system with one-time notification beforehand, one-on-one guidance during the process, and point-to-point reminder after the process, innovatively launch online micro services, and provide remote "face-to-face" guidance and assistance services; implement "customized" services such as delay, appointments, and door-to-door services to upgrade the "extremely excellent" service experience for enterprises and the public. Since the beginning of this year, more than 18,700 service personnel have been served in guidance, consultation, assistance, agency, red volunteer services, and other services, and the sense of gain and satisfaction of the enterprises and the masses has been further enhanced.
optimizes the hall layout, strengthens the "small window" optimization question
issues the implementation opinions of "big guide service, small window, micro-approval", optimizes window settings, adjusts the partition layout, and sets up 9 comprehensive acceptance windows, 1 certificate issuance window, and 1 business consultation window to maximize the utilization of resources. Approval is carried out in accordance with the model of "comprehensive reception of front desk, classified approval of back desk, and unified window delivery". Based on the "zero-base template", the service standards are continuously standardized through high-frequency rotation training, and the service functions are integrated to provide enterprises and the public with "no differential acceptance and same standard processing" services, with a comprehensive acceptance rate of 100%. At the same time, multiple departments and matters are integrated to create a new integrated service model of "one notification, one form application, one window acceptance, one-stop service, and unified issuance of certificates", sort out the "one-one-thing" theme service scenarios, and provide integrated services for enterprises and the public.
realizes interconnection and sharing, improves the additional questions of "micro approval"
vigorously promotes "Internet + government services", makes full use of information technology, and accelerates the in-depth integration of offline one window and online one network through service channels such as Shandong government service network and mobile client. Continuously standardize online service standards, optimize online service processes, integrate data resources, enrich government service matters handling models, and effectively improve the convenience of enterprises and the public. We will use "one-window acceptance, online processing", "paperless approval", " electronic certificate and application" and other methods to promote "self-service processing", "mobile processing" and "online processing", to help business processing be controlled and verifiable throughout the process, so that data can be run more and the public can run less, shorten the approval time limit, and achieve the best efficiency of convenient services.
