During the epidemic, Guiyang Bank various bank branches in the city suspended business one after another. As the 96033 Customer Service Center, as the manual service consultation acceptance window for Guiyang Bank customer service hotline, faced multiple pressures of insufficient seat staff and a sharp increase in online acceptance business, the customer service center quickly dispatched the site. Limited resources, close unity and complement each other, and effectively ensure the normal operation of customer service work in the bank.
stick to your post and be responsible for fighting the epidemic
The epidemic is an order, and prevention and control is a responsibility. Since the outbreak of this round of epidemic, the customer service center has acted quickly and, on the basis of doing a good job in relevant prevention and control requirements, urgently coordinated five staff members who were not yet under control to form the "anti-epidemic vanguard team" to work on duty and stay for a long time. , ensure that services are continuously updated.
talked about the difficulties encountered, Wang Mengqu, who has been on duty for seven days, said: "The sudden outbreak of the epidemic caught people off guard, but we can overcome the difficulties and take good care of ourselves while working hard. The epidemic will not recede, and we will not withdraw."
service first, fighting the epidemic is warm and
During the epidemic, the customer service hotline service volume has increased significantly. Faced with high-intensity work, Guiyang Bank customer service personnel adhere to the "customer-centered" service concept, in the "heart" and "Humanity-oriented" work hard, explain patiently and serve carefully, to ensure that the phone is connected in a timely manner and effectively solve customer problems.
"A 80-year-old man, I have received help from them (Guiyang Bank), and I am very grateful to them." On September 4, Uncle Hu, an elderly man living alone, called the customer service number of Guiyang Bank 96033, and asked to withdraw money from his passbook to buy life After understanding the demand for supplies, the customer service staff immediately contacted the nearby outlets and arranged a special person to pick up and drop off the elderly to help them withdraw money and purchase supplies. The elderly were moved and wrote a letter of affectionate thanks.
Unitely and cooperate to overcome the epidemic and have confidence in
Guiyang Bank customer service personnel established a cooperation model of on-the-job and home collaborative office work, requiring all home personnel to be on standby at any time to help do a good job Business Q&A, scheduling all resources to the maximum extent, and link between inside and outside the industry to solve customer difficulties as soon as possible.
From September 3 to 8, the six seats have been working for more than 100 hours in a row; on September 7, Zhao Junyi and Zhao Tong, who live in , Baiyun District, received a travel permit and carried daily necessities as soon as possible and walked. Arrive at the unit in two hours and join the wiring work; on September 9, as soon as some areas of Guiyang City lifted static management, all home seat staff who meet the conditions for going out actively apply for posts.
During the week of regional static management, eight staff members of the customer service center insisted on taking up their posts 7*24 hours a day, maintaining the connection between banks and customers during special periods. There were no customer dissatisfaction or complaints caused by reasons such as suspension of business and inadequate service.
