Whether at work or in life, communication is essential. Communication can listen to other people's opinions, express one's own opinions, or use one's own opinions to influence and convince others. To make communication more effective, you must have certain communication skills. These 6 points are relatively common skills and knowledge in communication. They can help us create a better communication atmosphere in communication, making communication easy and effective.
01 Listen carefully, he must have something he wants to express
The basis of communication is listening. If someone speaks, someone must listen. This is communication. Sometimes, we feel that the other person is talking in a mess and confused manner, so we will be careless and listen carefully to what the other person is saying, and we will always be distracted.
This is actually a manifestation of disrespect for others. The other party is trying hard to express what he wants to express, which may be because he is not good at speaking. At this time, if you show impatient or disdain, he will become more nervous or discouraged, either more incoherent or end his speech in a hurry. The ultimate result is communication failure.
Since the other party is talking, there must be something he wants to express. We must listen carefully and patiently and guide appropriately. He will definitely be able to get better and achieve this successful communication.
02 Regulating one's emotions can affect the other person's emotions, thereby establishing a comfortable communication environment
Communication environment is very important, it is divided into physical environment and psychological environment. I won’t talk about the physical environment here.
Psychological environment is what kind of psychology the communication parties are in. If they are both impatient, the communication is very likely to fail, or even attack each other and part in disagreement; if everyone is peaceful and patient, they can communicate in depth and exchange opinions in a friendly manner.
So, in communication, emotions are very important. However, for any party in communication, it is obviously not suitable to directly influence the other party's emotions. What we can do at this time is to control our own emotions.
Even if the other party is in anger, if you can speak softly, patiently and meticulously, and speak without rushing, the other party will slowly calm down. If you can intersperse a few self-deprecating words and jokes in the conversation, the other party will reorganize their conversation content and strive to make the psychological environment of communication more comfortable.
03 Communication is an expression, not a preaching or judging
The purpose of communication is to express what you want to express and to fully exchange opinions with each other.
When the other party expresses a part of himself, you just need to say your own content. You can express your different opinions about what the other party says. Even if you get the opposite opinion of the other party, don’t directly judge what the other party says. You can say, “In my opinion, I think so…” instead of saying, “I think what you said is wrong.” When communicating, don’t preach, take out your habit of being a “good teacher” and teach others from a downward perspective. At this time, the other party basically has only one sentence in his heart: Are you teaching me how to do things?
04 The relationship between the two parties in communication is equal.
No matter what kind of relationship the two parties in communication are, whether it is superiors and subordinates or fathers and sons, since it is communication, both parties must be in an equal position, otherwise it will inevitably be discussed as preaching or judgment mentioned above.
Communication is to express and communicate fully, and its premise is "equality", otherwise there is no need for communication. The strong side says, and the weak side says it.
Although the purpose of communication may be that one party wants to convince the other party, this is achieved through the communication process, rather than presetting the communication results through the differences in identity before communication.
05 Don’t forcefully change the uncomfortable communication. You might as well start another one after the cold treatment.
Not all communication, both parties can communicate peacefully. Sometimes, communication will be in an extremely harsh environment.
For example, in the morning, my wife was furious at you because you stared at a beautiful woman in cool clothes for a long time. At this time, it may not be possible to reasonably guide communication to normal states by relying on your own abilities. The best way is to treat it coldly and not take her stubble. Note that it is not to accept the slightest response to this communication, rather than to ignore her. When she was scolding you, you stretched out your head in the kitchen and asked her: Is it okay to stew rib soup at noon? Once she reacts to your words, you can start a new paragraph and end that damn scolding.
06 Under the banner of "for your good", we should treat others as fools
When communicating, don't have the idea of "for your good". In this way, you put yourself on the commanding heights of morality. If you have this idea, your communication relationship will be unequal.
In fact, many times, what you think is correct is not that the other party does not know it. For example, if you advise the other party to quit smoking and tell him that smoking is harmful to health and it costs a lot of money to smoke. Don’t the other party know? The more you say this, the more he feels that you treat him as a fool. #Telebrity Creation Challenge#
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