Zhonggong Education Shaanxi headquarters reception room was filled with students asking for refunds. Zhonggong Education hangs the propaganda slogans that "the students' affairs are the most important things" and "responsibility is more important than ability" in the most eye-catching position in the reception room, but it cannot refund the tuition fees that students should refund in full in the time limit they promised.
Zhonggong student: When the new refund schedule has arrived, he was told to "refund in installments"
On October 29, the A06 edition of the "HuaShang Daily" published a report titled "When will the "But the Return" be refunded? Many students complained about the difficulty of refunding Zhonggong Education", which attracted widespread attention from readers. Many students from the Central Government reached the refund date, but were told that they needed to refund according to the new schedule.
Recently, Huashang All Media once again received complaints from several Shaanxi Zhonggong Education students, saying that after arriving at the new refund schedule, no refund was received. After contacting the agency, he was told that the "installment refund" system will be implemented, that is, after the new refund schedule for students arrives, the total refund will be refunded in 10 phases, and the total refund will be paid off in 10 months.
In September 2021, Ms. Li signed up for the 2022 Civil Service Provincial Examination Training Class at Zhonggong Education in Lintong District, Xi'an. "At that time, I applied for Zhonggong's 'Lixiangxue' loan, totaling 31,360 yuan. The agreement stipulated that if the exam failed, there would be no need to pay the loan." Ms. Li said, "This year's provincial examination was originally March, but it was postponed to July because of the epidemic. In June, Zhonggong's teacher asked me to repay the loan first. If the exam failed later, then return the money to me, and I would do what she said."
htmlOn August 25, Ms. Li applied for a refund from Zhonggong Education because she failed the provincial examination. "According to the agreement, we will refund the fee within 45 working days after the application, that is, before November 1. But a few days ago, the teacher of Zhonggong said that there is no way to refund the fee in November, and will be refunded according to the new schedule and before December 21."A few days later, the teacher of Zhonggong Education told Ms. Li that the promise of full refund on December 21 could not be fulfilled. After the schedule, the fee will be refunded in 10 periods, with a monthly refund of 3,136 yuan. "The teacher of Lintong said that the specific refund is the responsibility of the Shaanxi headquarters, and they can do nothing," said Ms. Li.
Zhonggong Teacher: There is indeed no refund, students can sell their courses
Mr. Mu from Xi'an also encountered the same problem.
Mr. Mu said: "I registered for this year's civil servant provincial examination. I paid 39,800 yuan. Duke Zhong promised that the full refund would not be given. I failed the exam in August and applied for a refund. After 45 working days, they said they had no money to refund the fees and would arrange a new schedule. I would refund the fees on November 29, but they changed their minds again the previous two days."
Mr. Mu provided a screenshot of his chat with the refund staff to the reporter of the China Business News. The other party told Mr. Mu that due to the impact of the epidemic, students gathered in large numbers to refund their fees, and Zhonggong Education's income was affected. "Now we are paying for everyone in the form of schedule + installment. Each period is paid 10%, and the payment is completed in 10 periods. The first period is November 29."
Mr. Mu was helpless about Zhonggong Education's backfire. "Their refund date has been delayed again and again, without any promises or guarantees. Now he has proposed installments, and there is no interest or compensation."
On November 2, Mr. Mu came to Zhonggong Education's Shaanxi headquarters to ask for an explanation, but did not receive a satisfactory reply. The teacher in charge of the reception told Mr. Mu that other courses other than the gift classes could be sold to other students. "Zhonggong really has no money to refund you now, and this method can make you get the money."
Zhonggong Public Employees: It has been owed for two months. Some students did not pay the online loan because they did not refund the fees. On November 3, Mr. Zhang, a staff member of the Shaanxi Headquarters of Zhonggong Education, revealed to reporters that a large number of students came to the headquarters to ask for an explanation last night, and the situation was calmed down at 1 a.m. Currently, all staff at M-level (management level) of Zhonggong Education have participated in the work of appeaseing students with refunds.
"The 'Lixiangxue' loan is a very important reason for the current situation in Zhonggong Education." Mr. Zhang said.According to him, the "Lixiangxue" loan is made by Zhonggong Education using the student's identity to borrow from the bank and using the loan to deduct tuition fees. Students do not have to pay money before the exam. After passing the exam, the students who pass the exam need to pay off the loan under their name, while the students who fail to pass the exam need not pay the money.
"But in any case, Zhonggong Education needs to bear huge interest." Mr. Zhang said, "This year's provincial examination was postponed. The loan that should have been paid in March was delayed until July. Zhonggong could not repay the money, so he could only let the people who had handled the tuition fee before the exam and told them that they did not pass the exam and then refunded it. But now the interest backlog of several months, coupled with the funding gap in other aspects, has caused the cash flow to break, and he is unable to repay the students' tuition fees at all."
Mr. Zhang revealed that as far as he knows, many students helped Zhonggong repay the "Lixiangxue" loan before the exam, which was borrowed through online loans. "Now Zhonggong has defaulted on refunds, and many students have no money to pay back the online loan, which means Zhonggong has passed on the risk of the loan to the students."
In Mr. Zhang's view, Zhonggong Education's subsequent operating conditions are not very optimistic. "Our salary has not been paid for two months, and many teachers are also applying for labor arbitration, and the refund of those students is not guaranteed. The only way now may be to liquidate bankruptcy after the bankruptcy is announced and repay it with the funds for the sale of fixed assets."
Mr. Zhang provided a meeting minutes to the reporter, from an emergency meeting held recently at the Shaanxi headquarters of Zhonggong Education. The part about the refund reads: "The students' refund was previously issued, but the current funding situation of the group has not been fully in place, which is not enough to refund a large number of students at the same time. Therefore, an installment refund plan will be implemented. After that, many students will definitely come to the company to ask for explanations and ask for results. I am not sure what emergency will happen." "College-level teachers participated in the company's on-site reception, and did a good job in comforting students, apologizing, apologizing, accepting anger, and guiding students to receive installment refund."
Refund person in charge: The cash in Shaanxi area cannot be paid in one lump sum, and will be handed over to the Beijing headquarters for the responsibility
November 3, the reporter accompanied the student Ms. Li to the Shaanxi headquarters of Zhonggong Education located on Fengcheng 4th Road, Weiyang District. Many students who came to refund the fee have gathered in the headquarters building. Afterwards, the staff took the students into the reception room and the person in charge of refund answered the relevant questions.
On October 28, a reporter from China Business News interviewed the person in charge about the refund issue. He said: "The funds have been raised and will definitely be refunded according to the new schedule. I will no longer betray the students."
The person in charge told the reporter: "I did promise at that time. The Beijing headquarters said that a few days ago that there was a sum of funds that could be obtained, but the day before yesterday afternoon noticed that because the bank's reputation was insufficient, the funds could not be in place, so we asked the students to refund in installments. "The reporter asked whether this move means that Zhonggong Education currently does not have enough funds to pay the students' refund. The person in charge said: "From our fixed assets, the funds are sufficient, but the cash flow is insufficient, and there is no way to refund the students in one go."
How to ensure that installment refunds can be implemented on schedule in the future, the person in charge said: "Personally, there is no way to provide a specific guarantee, and there is no way to predict whether new situations will occur in the future. In the afternoon, the headquarters will send relevant legal officials to Xi'an, and they will handle them in detail, and the subsequent solutions will also be decided by the headquarters."
Recently, complaints of public refunds have surged, and students from other provinces have not yet received the "installment refund" notice
0 On July 13, 2020, the Haidian District Market Supervision and Administration Bureau of Beijing issued the "Consumption Warning of the Haidian District Market Supervision and Administration Bureau on Prudent Selection of Educational and Training Institutions". Among them, Beijing Zhonggong Education Technology Co., Ltd. was notified because the number of refund disputes remained high.
According to Interface News, Zhonggong Education responded to the Shenzhen Stock Exchange's annual report inquiry letter on June 22, 2022, saying that from 2019 to 2021, the company's refund rates were 44.14%, 46.54% and 68.46% respectively, showing an overall growth trend.
In the consumer complaint platform " Black Cat Complaint ", a subsidiary of Sina , the reporter searched for "Zhonggong Education", and there were nearly 60,000 related complaints in total. In the past 30 days, Zhonggong Education ranked first with 29,247 complaints.
On the afternoon of November 3, a reporter from China Business Daily contacted several Zhonggong students from other provinces and cities to inquire about their refund status, and all said that they had not received any notice of installment refund. Ms. Wang from Shijiazhuang City, Hebei Province said: "I also had a class in Zhonggong. I should have refunded the fee at the end of October, but it was later pushed to December 26. Yesterday I heard about the issue of "installment refund" in Shaanxi, so I quickly contacted the teacher in Shijiazhuang. She said that the refund will be paid in full in one lump sum in the new schedule."
In response, the reporter asked the person in charge of the refund at the Shaanxi headquarters of Zhonggong Education. The other party said that the notice of the installment refund was indeed issued by the headquarters, and all provinces have this requirement. Shaanxi was an early notification to students. The specific situation needs to be answered specifically by the head of the headquarters.
According to students from Shaanxi Zhonggong Education, the relevant person in charge of the Beijing headquarters came to the Shaanxi headquarters at 2 pm on November 3, but did not reach an agreement with the students on the refund. The China Business News will also continue to pay attention to the progress of this matter.
Huashang Daily reporter Bai Zhongxia
Source: Huashang.com-Huashang Daily
