A few days ago, consumer Ms. Xia complained to the Wenling City Consumer Protection Committee that she had booked a 2850 yuan "extension package" at a postpartum care center in Wenling due to the problem of milk blocking after giving birth, and then upgraded to a 4280 yuan "breast gland" package. "Full package", but after spending 8 times in the store, the problem of blocked milk has not improved. Since she has already consumed 8 times, Ms. Xia asked to return the price difference of 1,430 yuan for the upgrade package. The negotiation between the two parties failed, and the consumer sought help from the Consumer Insurance Commission.
After receiving the complaint, Wenling Consumer Protection Committee immediately organized staff to understand the situation. After investigation, Ms. Xia booked a 2850 yuan "extraction package" at the postpartum care center on November 11 last year, and agreed that the package service would be divided into ten times. After
, when Ms. Xia received postpartum nursing services, the breast-feeding teacher said that she would have to drain residual milk after weaning. Due to the lack of knowledge about breasts, under the guidance of the breast-feeding teacher, Ms. Xia gave the previously set 2850 yuan. The breast milk package was replaced by the 4280 yuan "breast full package."
But after consuming 8 times in this postpartum care center, not only did the problem of blocking the milk not improve, but also felt pain during each breastfeeding process. Because she couldn't bear the pain, Ms. Xia went to the hospital for an examination and the doctor told her about the breastfeeding process. The pain is due to the strength of breastfeeding, and there is no need to drain residual milk. Therefore, Ms. Xia believes that the store has been misleading consumers to purchase upgrade packages. After mediation by the staff of the Consumer Insurance Commission, the postpartum care center finally agreed to refund the price difference of 1,430 yuan.
Article 8 of the "Consumer Rights Protection Law of the People's Republic of China" stipulates that consumers have the right to know the true status of the goods they purchase or use or the services they receive. Article 20 stipulates that the information provided by business operators to consumers about the quality, performance, purpose, and validity period of goods or services shall be true and comprehensive, and shall not make false or misleading publicity. Business operators shall give true and clear answers to consumers’ inquiries regarding the quality and usage of the goods or services they provide.
In the above case, the staff of the postpartum care center used consumers' anxiety about blocking milk after childbirth to induce them to purchase unnecessary breast full-course packages, which violated consumers' right to know. Consumers' request for refund of the price difference is reasonable. Among them, it should be supported.
Consumer warning
In recent years, the demand and development of the maternal and child health industry have grown rapidly, and a large number of postpartum care institutions have sprung up like bamboo shoots after a rain. To this end, the Wenling City Consumer Protection Committee reminds consumers to pay attention to the following points when purchasing post-natal care services:
fully understand the service capabilities of businesses and choose reputable businesses.
Before consuming, you should fully understand the qualifications and service capabilities of the postpartum care center, and choose a postpartum care center with complete qualifications, good reputation and strong service capabilities, and you can pass the operating time, reputation, operation and consumer evaluation of the postpartum care center. Information determines whether to consume.
Field inspection of the environment to confirm the professionalism of service personnel. The service quality of
postpartum care center directly affects the mother’s postpartum repair and health. In order to avoid problems such as unprofessional medical staff and improper care, it is recommended to visit the postpartum care center and pay attention to the postpartum care center. The qualifications and professional capabilities of service personnel.
choose the appropriate service according to the economic situation and own needs.
The cost of postpartum care centers is not cheap or even expensive, and the prices of different postpartum care centers and different package services are also very different. It is recommended that you choose services according to your affordability, schedule and needs when choosing postpartum care services .
confirm the service details and procedures, and sign the agreement in writing.
Difficulty in refunding fees is a difficult issue in the consumption of postpartum care services. Therefore, when choosing a postpartum care center, consumers must sign the contract before paying, clarify the rights and obligations of both parties during the consumption period, and confirm whether there are overlord clauses that are not conducive to their own rights. Don't be easily induced to consume by the verbal promise of the business. At the same time, it is necessary to keep relevant vouchers such as contracts, invoices, etc., and safeguard rights in a timely manner when their rights and interests are violated.
