A few months ago, I bought a TV from Jingdong as a gift. Xiaomi ’s EA65 was used for a few months and broke before the Chinese New Year. There is sound but no display. The TV will not be replaced for 180 days. Then I experienced it again. The after-sales service provided by Xiaomi and JD.com was disgusting. [Spit] [Spit] [Spit] This emoticon has been sent to JD.com and Xiaomi customer service countless times. So disgusting.
Not much to say, let’s talk about the process. It started on January 13th when the TV broke. The final indication is that it will be renewed on January 22, the first day of the Lunar New Year. During this period, there were countless urgings, and each time they said there would be a follow-up, and then nothing happened. The commissioner was also lying when he called me! If a replacement is arranged, after-sales service will call the next day to inquire about the delivery status. But no! It also shows that it will be renewed on January 22nd, which is also nonsense!
The TV broke on January 13. I reported it to Xiaomi customer service and arranged for on-site inspection. The speed was okay, but the test was indeed broken on the morning of the 14th.
Then I started to apply for a 180-day replacement. However, Xiaomi did not know the 180-day replacement procedure and asked me to apply for after-sales service. Then I went to JD.com’s so-called plus bullshit customer service, because they were unprofessional and wasted time again. It was misled, which led to the delay until the 15th.
180 days for renewal, but the dispute form is handled? !
180 days replacement, I don’t know how Xiaomi and JD negotiated. JD customer service asked, did the merchant buy you with extended warranty and ?
The current waiting plan is to arrange for a new one on New Year's Day. However, it is abnormal to not be contacted by Xiaomi's after-sales delivery personnel for several days, and it is likely to be delayed even longer.
checked and found that this TV is also out of stock locally.
Now Jingdong’s after-sales service, the so-called plus customer service with the quality of temporary workers, can’t even keep up with the customer service of PDD, it’s too poor.
Finally, thank you again, @小米公司 Xiaomi and JD.com jointly arranged after-sales service to arrange a new one on the first day of the new year! [Spit] [Spit] [Spit] Send it to all JD.com customer service, including the so-called plus customer service and the so-called specialists online! @京东The rubbish is replaced with new ones in 180 days. If you can’t afford it, don’t do it! PDD quickly set up a self-operated PDD and moved to Pinduoduo! @pinduoduo
