How to deal with after-sales problems of video account stores in the enterprise micro-terminal? How does Qiwei view video number orders? For enterprises, different e-commerce platforms have different after-sales strategies, etc., but prompt response to customers is one of the most important requirements for each platform.
Sesame Weike realizes the connection between the enterprise WeChat and the video account store. After the customer submits an order/paid/unpaid/cancels the order in the video account store, the corresponding Qiwei employees will receive a reminder as soon as possible, and will reach the user promptly and understand the user's demands.
Below is an example of a simple application scenario for enterprise WeChat docking video account store.
1. When the customer has paid in the video account store, Sesame WeChe will send order reminders to the customer's corresponding employee. Employees can send customers knowledge such as product usage guides, product maintenance guides, etc. to provide customer care services and enhance customers' favorability to the company.
2. When a customer submits an order in the video store but has not paid, Sesame WeChe will send a reminder to the pre-sales customer service, and the pre-sales customer service can promptly ask the customer what questions the customer has about the product, answer customer questions in a timely manner, dispel customer concerns, and guide customers to place orders.
3. When a customer cancels the order for a video store, Sesame WeChe will automatically send a corporate WeChat message to the after-sales customer service. The after-sales customer service can ask the customer whether it is a problem in the product use, a problem in the logistics process, a product quality problem, etc., to stabilize customer emotions in a timely manner and comfort the customer. Excellent after-sales service can increase customer favorability to a certain extent and avoid customer loss.
