Does Taobao support changing the account name? Customer service: gradually open before the end of April

has recently reported that Taobao supports the modification of account names. is this real? Previously, the answer to the question about whether Taobao and other shopping software can modify the account name has always been no. The default account names of these shopping software cannot be modified once they are set.

Upstream journalists consult Taobao 88Bvip customer service. The customer service said that the modification of Taobao account name is undergoing random gray test (the abbreviation of gray test, which refers to selecting a specific group of people for trial before a product or application is officially released, and gradually expanding the number of trial users, so as to detect and correct the problems in time. ——Editor's Note), it is expected that this function will be gradually released to cover the population before the end of April.

So, how do you check whether you are in the grey test list? The customer service said that you can enter through Taobao APP-[My Taobao]-[Settings]-[Account and Security]-[Taobao Account] to check whether it is in the gray test list. If not, don't worry, it will be gradually opened in the future.

Taobao customer service responded to the network screenshot

The upstream news reporter found that his Taobao account name was not in the gray test list. At the same time, the page stated that the account name is the only user credential and can only be modified once a year.

Taobao reminder: account name is only allowed to modify the network screenshot once a year

The voices about requiring Taobao to change the ID are getting louder and louder. In 2020, after microblog announced that it could modify the user name, a large number of users left messages on Taobao microblog, requesting that Taobao can also modify the account name. But at that time, the Taobao official responded slightly domineering: No change. Under this Weibo,

, some netizens commented mischievously: Do you really have the heart to let all netizens continue to wear shameful IDs? The first hot comment under this comment was "Do you know the desperation of copying the id by hand every time I return it?"

ID is the unique credential for these shopping software platforms to identify users or consumers. On e-commerce platforms that focus on sales transactions, IDs run through the entire process from registration, login to final order placement, logistics, after-sales and binding membership rights: electronic bills affixed to express delivery, goods with them The order data of the information and logistics order number is linked to the user ID.

According to , the world's online business , a small-scale grayscale test was conducted on March 16 to modify the Taobao account name, and the grayscale test was expanded on March 23. The random grayscale test of 10 million consumers There is an opportunity to change the name. "Technically speaking, it is not difficult for Taobao to modify the ID." The author stated in the article that the difficulty lies in the fact that all links after consumers enter Taobao are associated with more than 300 working systems, "'rename' is not just a matter of a technical department. , but involves the cooperation of different types of work within Ali : A few years ago, Ali CCO (customer experience business group) and CTO (technical line) and other departments have already tried to promote the Taobao ID change project, but it is really a project, It still happened in March last year.”

upstream news reporters learned that at present, platforms such as , JD.com, , and Pinduoduo still do not support the modification of user names or Duoduo accounts.

[Editor: She Xiang'e]