[Source: Qilu.com] Qilu.com·Lightning News reported on July 15 that in order to continue to improve the quality of medical services, effectively improve patients’ medical experience, and improve patient satisfaction, recently, the Yicheng District Health Bureau and the Civil Affa

2024/07/0118:47:33 regimen 1434

[Source: Qilu.com]

Qilu.com · Lightning News July 15th In order to continue to improve the quality of medical services, effectively improve patients’ medical experience, and improve patient satisfaction, recently, the Yicheng District Health Bureau and Civil Affairs Bureau of Zaozhuang City organized Volunteers went to Yicheng District Traditional Chinese Medicine Hospital to carry out the "If I were a patient" medical experience activity. In the

[Source: Qilu.com] Qilu.com·Lightning News reported on July 15 that in order to continue to improve the quality of medical services, effectively improve patients’ medical experience, and improve patient satisfaction, recently, the Yicheng District Health Bureau and the Civil Affa - DayDayNews

activity, the volunteers who participated in the experience were divided into two groups. They experienced the entire process of code verification, registration, payment, examination, hospitalization, etc., and found pain points, congestion points, and difficulties from the patient's perspective. After the experience activity, a symposium on the "If I were a patient" medical experience activity was held. The volunteers held discussions and exchanges with the relevant persons in charge of the hospital, and put forward opinions and suggestions on improving the treatment environment and treatment process in outpatient clinics and wards.

[Source: Qilu.com] Qilu.com·Lightning News reported on July 15 that in order to continue to improve the quality of medical services, effectively improve patients’ medical experience, and improve patient satisfaction, recently, the Yicheng District Health Bureau and the Civil Affa - DayDayNews

Yicheng District Hospital of Traditional Chinese Medicine will take this experiential medical event as an opportunity to continuously optimize the patient medical process and experience, continue to carry out convenient services such as "bedside one-stop settlement", and develop more optimized systems and measures to enhance patient satisfaction, allowing patients to experience more high-quality, convenient and efficient medical services.

correspondent Zhang Panpan

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