Picture description: Psychological "big celebrities" gathered in Douyin to talk about ways to regulate mood. The interviewees provided
Gourmets can make moods better, exercise is a panacea to solve various psychological problems, and reading helps resolve worries and sorrows... October 10 is World Mental Health Day , Dean of the School of Social Sciences of Tsinghua University, Peng Kaiping, Dean of the School of Psychology, Chinese Academy of Sciences, Professor Shi Zhanbiao and other psychological "big celebrities" gathered in Douyin to tell a series of ways to regulate mood through "Xiao An Warm Baby".
"Xiao'an Nuan Baby" is a psychological care product launched by Douyin Security in conjunction with ByteDance Charity and ByteDance Artificial Intelligence Laboratory (AI Lab). It combines functions such as artificial care, AI companionship, emotion detection, professional content popularization, and other functions, and provides users with psychological adjustment methods from multiple dimensions such as consultation, contributing, and special content learning to help them alleviate negative emotions.
Manual companionship + AI collaboration, let "social terror" say what you think
"Xiaoan Nuan Baby" can provide interactive services in two forms: artificial and intelligent customer service, for users to choose independently. At present, there are 9 artificial psychological customer service providers in TikTok, all of whom have passed the professional training of " Chinese Psychological Society problem manager (PM+) China Application Teaching Team". The team takes turns on duty 7x24 hours a day to meet user needs that arise at any time.
If the user chooses "AI Companionship", he can start the conversation with the robot "Xiao An". "AI Companionship" provides users with emotional companionship and comfort through the artificial intelligence algorithm, combining emotional care, psychological counseling, and helping skills. "Xiao'an" can not only respond to user contributors 24/7, but also "chat" with multiple users at the same time. It is understood that this interactive function requires the accumulation of a large number of professional psychological corpus. Participating in the corpus writing are experts and scholars from the Chinese Psychological Society, national second- and third-level psychological counselors, and nearly 100 Douyin employee volunteers who have passed professional training.
"In recent years, national mental health has received increasing attention, and there are problems such as insufficient number of personnel in my country's psychological counseling industry." Liu Zhengkui, chairman of the Psychological Crisis Intervention Working Committee of the Chinese Psychological Society who participated in the construction of corpus and researcher at the Institute of Psychology, Chinese Academy of Sciences, said that through artificial intelligence, providing emotional companionship and comfort to short-term and mild negative emotions is a beneficial attempt.
"Often, we have certain concerns when talking to others, but it is relatively easy to communicate with AI." The person in charge of the Douyin Psychological Care Project said that the survey found that some users hope to alleviate negative emotions through online chat, so the platform hopes to provide users with psychological care through "intelligence + artificial" collaboration. If the user has a hard time hiding, he can also talk through the "mood tree hole" of "Xiaoan Nuan Baby". Once the content is entered " tree hole ", it will be permanently sealed and strictly confidential.
"Teaching it to fish" to help users improve their mood in daily life
Douyin found that there are multiple ways to relieve the situation of different users. For example, for short-term and mild negative emotions, emotional support services and related knowledge content are provided to enable them to master self-psychological regulation ability; for people with moderate and severe psychological disorders, medical advice will be provided; for users with extreme behavioral tendencies, human intervention will be carried out in a timely manner.
So, when the user enters the "Xiao'an" private message page, he can also click on the "Psychological Care-Topic Interaction" function in the lower right corner, select psychological scenes of different themes, and understand the psychological adjustment methods through 5-10 minutes of interactive dialogue.
If users want to better understand their emotional state, they can conduct emotional assessment through "Xiaoan Nuan Baby", or obtain different feedback and comfort through self-evaluation.
In addition, "Xiaoan Nuan Baby" also integrates four directions related to life, academic, interpersonal and psychological, and regularly provides high-quality content from experts and creators to answer questions and solve users. For example, on this year's World Mental Health Day, "Xiaoan Nuan Baby" joined forces with many psychologists, psychological counselors, psychiatrists, public welfare institutions, etc. to launch the "Light up the good mood" action on Douyin. By publishing high-quality videos, popularize relevant knowledge and improve users' mental health level.
Xinmin Evening News reporter Jin Zhigang
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