So many peers compete together, why are you unable to get orders? Let’s see if you have done the following reasons! Foreign trade, foreign trade, big data marketing
1. Pay attention to details
Doing foreign trade is aimed at foreign customers. Their customs, living habits, etiquette, way of doing things, cultural background, etc. are different from us. Therefore, before developing customers, necessary preparations must be done in advance, so that customers can see your professional attitude and professional ability in communication. What are the preliminary preparations for
?
1. The customer background must be clear
2. The format of the reply letter must be correct and compliant
3. The company's product highlights, the quality and price of peers, etc. must be very familiar with
4. When communicating with customers, what to say on what occasions
5. Develop the habit of taking notes at any time, review the key points of communication with customers
2. Product familiarity
As a foreign trade salesperson, you must have a very good understanding of the company's products, otherwise how to introduce them to customers.
Secondly, product quality and highlight descriptions should also have your own set of rhetorics. Do not introduce them in a straightforward manner. During the communication process, try to stand from the customer's perspective and answer his related questions. Never be asked by customers about product issues. All you have to do is to be more professional than him.
3. Analysis, feedback, communication
When you get the customer inquiry, don’t reply immediately. You must analyze first, such as what are the customer’s needs? What problems do customers want you to help him solve? Is his intention to place an order strong? Wait, all these need to be considered. After the analysis of
, list a document and write down the answers roughly. You should also think about the points that customers will ask during communication, in case you cannot answer them at that time.
Of course, if the customer has not much development value in the early analysis, we don’t have to waste too much time following up.
So, how do you know if this customer is valuable?
1. Check whether the contact information of this customer meets the conditions of a formal company, such as name, address, phone number, email, risk association, etc.
2. Whether the customer is located in the main market of your company
. During the follow-up process, you must develop the habit of immediate feedback and communication. All the information sent by customers can receive good feedback, and tracking at any time and communication regularly can enhance customers' trust in you.
4. Appropriate suggestions, use Niuke Cloud 4.0 big data system
The most ideal height for sales is: consultative sales.
thinks about problems from the customer's perspective and makes suggestions as much as possible to help customers, which is also helping yourself. Your reasonable advice makes customers feel your professionalism and your due diligence.
Of course, this is a double-edged sword. What you think is reasonable advice may not be good in the eyes of the customer, but will make him feel that you are strongly recommending the product, which will cause discomfort and backfire.
Therefore, giving customers advice is generally based on having a full understanding of the product, having a very clear understanding of the customer background needs, and having rich experience in ordering. If you are a novice in foreign trade, don’t give others advice at will.
Where else can I find us besides today's headlines?
zhihu : Foreign Trade Niu
Sohu : Foreign Trade Niu Research Institute
Weibo: Foreign Trade Niu Headquarters
WeChat GZ number: Foreign Trade Niu Research Institute
