charging pile operation management, charging pile operation management platform. Against the backdrop of the global energy crisis and serious environmental crisis, electric vehicle , as an energy-saving and environmentally friendly green transportation tool, has been actively promoted and developed by the Chinese government. Charging/swap stations are important supporting infrastructure necessary for the development of electric vehicles and have very important social and economic benefits.
Problems encountered in charging pile operation and maintenance management
★There are many sites and scattered, and the labor costs are high
Traditional sites use manual inspection methods to manage site equipment. Manual inspection methods usually cannot detect problems in time. In addition, manual inspection managers must have professional knowledge of the network, weak electricity, strong electricity, etc., but there are insufficient professional management personnel.
★Slow response to failure
After frequent fault alarms, even if there is sufficient staff, no one will follow up and deal with it. Continuous equipment failure finally causes more serious problems.
★The processing efficiency is low
The maintainer did not use the correct processing method and failed to return to normal in the shortest time, which still brought great business losses. If the UPS device fails, the maintenance staff immediately rushed to the scene and took an hour to repair the equipment, but the computer room was shut down for 1 hour, causing 1 hour of business losses.
★Fault recurrence
Many times, it is just used to maintain temporary measures, and the failure is not fundamentally solved. There will be another failure in the future. When the failure occurs again, temporary measures will be used again to restore the business as soon as possible. In this vicious cycle, human resources are constantly wasted, and the business cannot be guaranteed to be sustained and stable, resulting in double losses.
★Operation and maintenance process is opaque
Operation and maintenance managers are always not clear about the progress of their team's work, do not know whether the incident is carried out within the expected progress, and can only be discovered and started to deal with it when the incident has occurred and has caused business impact. Support cannot be provided at the right time to ensure a smooth solution, making it difficult to improve the quality of operation and maintenance results, resulting in low satisfaction of business departments with operation and maintenance services.
When you need to review and summarize past work, you do not obtain accurate scene restoration. You can only restore the scene through a small amount of manual records and memories of some people. The scene is severely distorted, and the root cause of the problem cannot be found out accurately, and there is no way to make optimization suggestions for the workflow.
★The processing method is unreasonable and the operation is not in compliance with the regulations. During the maintenance process, it is impossible for someone to supervise the maintenance officer's operations in person at all times. It is impossible for the maintenance officer to use incorrect maintenance methods or irregular operations in a timely manner.
★Use management is chaotic
Many operation and maintenance managers do not attach great importance to the management of equipment assets, and only use the EXCEL table to register the information of equipment assets. However, as the scale of enterprise IT becomes larger and larger, the number of equipment becomes more and more, the geographical scope becomes wider, and the degree of management is becoming more and more refined. The traditional asset management method can no longer adapt to the development of the enterprise.
★The operation and maintenance team's technical capabilities are slowly developing
The technical capabilities of the operation and maintenance team always stay at a low level, cannot develop rapidly, and it is difficult to be competent for the increasingly demanding operation and maintenance level.
★ Maintenance progress is often forced to be interrupted
The device has a fault that requires the supplier to provide technical support. When contacting the supplier, it is only when you know that the maintenance period has expired and technical support cannot be provided.
device has exceeded its service life, and the fault problem is difficult to fundamentally solve, or it requires a lot of cost, and there is no need to continue maintenance, but there is no replacement of other backup equipment in a short period of time.
Ruiyun Service Cloud has designed a "smart charging operation management platform" based on the years of industry experience of charging piles, which can build an integrated charging service operation ecosystem platform for owners of different types of charging piles that integrate operation and operation supervision, provide operations management, operation and maintenance monitoring, power supply management and operation data analysis and other services, empower charging services, and create an integrated smart new energy service system of "smart + charging operation".
1. Equipment archives: Create a complete equipment archive, including basic information, quality assurance information, BOM, service resume, etc.; implement active services based on the equipment archives, time-limited service value-added, etc.;
2. Service process management: implement mobile apps and record the complete service process; all on-site service situations are unified and transparently managed by the headquarters platform; service necessary nodes push customers to improve customer experience;
3. Service personnel management: manage the engineer's position and load through the service personnel APP; through Knowledge Learn to identify the database and evaluate the engineer's ability and qualifications; intelligent dispatch of workers based on location, load, qualifications, etc.;
4. Refinement management of spare parts: manage multi-level inventory such as headquarters and regions, and promptly discover inventory deficiency through safety inventory warnings to ensure the supply of accessories and ensure the timeliness of services; apply for online parts, and apply for accessories through BOM to ensure the accuracy and process closed loop of accessories;
5. Data analysis: various intelligent reports such as service volume, spare parts, satisfaction, and faults, providing data support for service decisions; large screen display of all work orders; large screen display of all engineer locations and large screen display of busy and idle situations.
