Marketing skills: How to effectively follow up with customers and prevent them from being disgusted
Many people get to know customers and after adding WeChat, they are eager for success and tell them what they do, and they will immediately send some product information and service advantages. , brand advantage, price advantage, etc., even if you say something extravagant, customers will be indifferent or even disgusted. This will make customers feel that you are too purposeful, and they will not know how to reply to you. At most, they can just reply: Okay, I understand, I will contact you when I need it. Then, there is no more.
So, how to follow up with customers so that they don’t feel disgusted?
is very simple. Position yourself as a sharer, not an operator or a seller. Let the customer feel the value you bring to him, help him save money, help him save time, and help him save effort. You said, in the face of Would you reject such a sharer, who is also a professional in the industry?
Hello Brother Wang, I heard that your family has just bought a new house (we are taking this as an example, the rest can be substituted). I am not a good talker, but I have been working hard in the decoration industry for 20 years. I have accumulated a lot of professional knowledge and connections. The decoration industry is very deep and most people cannot understand it. I have summarized some experiences on how to avoid these tunnels and minefields. If you are interested, I will share it with you. Let’s try to avoid these minefields.
Faced with such a sharer who is willing to share, is willing to help you improve his professional knowledge, and gives you advice, will you refuse? Will you feel the value he brings to you?
If you don't refuse, you will have the opportunity to go further. If you tell the customer some precautions and industry insiders, the customer will definitely gain a lot. Next, you tell him, I have many connections in decoration, designers, material suppliers, etc. If you think I am reliable, I can help you arrange for someone to make a design plan for you for free. For your reference, it doesn’t matter whether you choose what I recommend in the end. Even if you don’t choose me in the end, I will continue to provide you with professional reference opinions. Please don’t feel any psychological pressure. This is how I behave. in principle. Wouldn't you be moved by such a sincere sharer?
When doing business, you must have a customer mindset, think from the customer's perspective, think about what customers like, what they are worried about, what kind of salesperson they like to deal with, and what kind of salesperson they don't like to deal with. Knowing this, You will naturally find methods and techniques.
There is knowledge everywhere in life. If you learn a little and accumulate a little every day, you will avoid detours in your daily life. I hope my original information can help you. Thank you for your attention!
pictures come from the Internet
