Introduction As the living standards improve, more and more private cars are moving towards families. Private cars need to be maintained on time and must be repaired if they break down. However, some disputes over the quality and price may occur during maintenance.

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With the improvement of living standards, more and more private cars are moving towards families. Private cars need to be maintained on time, and they still have to be repaired if they break down, but some disputes over the quality and price may occur during maintenance.

has a trick to avoid maintenance disputes, and you can check the online reputation;

don’t panic when encountering disputes, these channels can help;

can declare without leaving home, and Chaoyang is efficient in doing business;

Beijing Transportation Broadcast " All the way to smooth " "Discussion of congestion" series specially invited Beijing Municipal Transportation Commission Special invited Deputy Director of Chaoyang Transportation Management Branch Yang Ying, Chief of Safety Supervision and Emergency Section of Chaoyang Transportation Management Branch of Beijing Municipal Transportation Commission Han Qinglong, Deputy Director of Public Transportation Management Section of Chaoyang Transportation Management Branch of Beijing Municipal Transportation Commission Cao Kai will advise you Chaoyang District Shortcuts for handling transportation affairs.

3 authoritative tips

Help you enjoy better maintenance services

Beijing Municipal Transportation Commission specially invited deputy director of Chaoyang Transportation Management Branch Yang Ying introduced that Chaoyang has many motor vehicle repair brands, from traditional fuel vehicles to new energy vehicles , everything is available. From the tens of millions of sports car to the household scooters worth tens of thousands of yuan, they can meet everyone's maintenance needs. In recent years, the growth rate of motorcycles in Beijing has been very rapid, and there are 32 motorcycle repair companies in Chaoyang District. In order to help citizens enjoy better maintenance services, Chaoyang Branch will give you some tips based on daily work observations.

First, regularly maintain the vehicle to ensure good technical performance of the vehicle and safe travel . When choosing a repair company, can log in to the official website of the Beijing Municipal Transportation Commission for inquiries, and give priority to enterprises with higher quality and reputation assessment levels to ensure maintenance quality .

The second is to request relevant documents to reduce conflicts and disputes . When the vehicle enters the factory, it requires a vehicle order and a repair order (repair contract); when the vehicle leaves the factory, it requires a settlement form, a "Certificate of Completion and Delivery of Motor Vehicle Maintenance" and other documents. If the company does not provide it, the owner may refuse to pay for the repair.

Third, if the vehicle exhaust gas detection fails, you must choose a Class I or II maintenance company or a Class III maintenance company with engine maintenance qualifications to go to the factory to repair . After entering the factory, you must actively explain the failure of exhaust gas testing to ensure effective maintenance. You must go to the inspection site to re-inspecify the vehicle with the "Motor Vehicle Maintenance Completion and Demand" issued by the company.

One-stop service and cross-regional co-organization

In Chaoyang, these things can be handled without leaving home

00 As of the end of September, more than 2,000 industry-managed enterprises in Chaoyang District, nearly 50,000 operating vehicles (ships) were included in Chaoyang District, and nearly 15,000 license registration matters were handled in the jurisdiction, accounting for nearly 40% of the city, ranking first among the six urban districts. The number of motor vehicle maintenance and car rental companies is more than 700 and nearly 200, accounting for 40% and 50% of the city's total, ranking first in the six districts of the city. There are more than 1,200 freight enterprises, accounting for nearly 40% of the city, ranking second in the six districts of the city.

In response to the problems in the operation of motor vehicle maintenance business, Yang Ying reminds that If citizens want to engage in motor vehicle maintenance business, please be sure to entrust employees of the company to complete the registration procedures . On the one hand, it will facilitate the staff of the industry management department to contact you in a timely manner before on-site verification. On the other hand, it can also obtain guidance from the industry management department in a timely manner and understand the laws, regulations and relevant regulations and requirements of industry management in a timely manner.

, deputy section chief of the Public Transportation Management Section of Chaoyang Transportation Management Branch of the Beijing Municipal Transportation Commission, introduced that Chaoyang Branch is responsible for the approval of the transportation industry in Chaoyang District, with an annual processing volume of more than 20,000 pieces and more than 30,000 consultations; at the highest level, it can reach more than 300 pieces per day. And it is basically done on on the same day, and the procedures are not complicated at all.

Our current approval has realized one-stop service and cross-regional co-organization. Operators can apply for and issue electronic documents through the Internet, retain electronic files, and truly realize the "face-to-face approval" and realize the original intention of serving the people "let data run more and enterprises run less".

vigorously promotes online services through posting public notices, telephone consultation, window notifications, WeChat public accounts, etc., and the promotion effect is significant. In 2021, 24,000 items were processed, with the online processing rate reaching 90.1%, far higher than the city's average of 65.8%; in the first half of 2022, nearly 11,000 items were processed, with the online processing rate reaching 91.3%. In the past, these businesses could have been handled on-site. Online service allows operators and practitioners in the transportation industry to experience the benefits of handling matters without leaving home , which not only reduces the number of runs, but also indirectly reduces the risk of congestion and the spread of the epidemic, and improves the efficiency of approval.

During the epidemic, due to the convenience of online processing throughout the process, most of the daily approval business of Chaoyang Branch does not need to be handled on-site. The approval work is very little affected by the epidemic. The business of the company can be carried out normally and provides convenience for the daily operation of the company with efficient services.

If you have disputes, don’t be afraid of

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Don’t panic when encountering disputes. Now the channels for citizens to report problems are very smooth. There are 12345 in the city. If you have any traffic problems, you can call 12328.

Yang Ying introduced that Chaoyang Branch focuses on the needs of "seven haves" and "five natures" and does a good job in handling complaints immediately. Since the beginning of this year, the branch has completed more than a thousand work orders for appeal. The appeal work orders are mainly concentrated in industries such as taxis (including online car-hailing and cruising taxis), car repair, car rental, driver training, etc.

Yang Ying: We will stand from the perspective of the complainant and actively respond to every demand of the masses; on the basis of verifying and understanding the basic situation, we will properly resolve every complaint and dispute, and strive to achieve the satisfaction of the complainant.

At the same time, we will also take the initiative to carry out relevant work based on the large number of complaints and strive to handle the complaints before the complaints are made. For example, in the driver training industry, in recent years, complaints about irregular teaching have accounted for the majority. We adhere to problem-oriented approach, manage from the source, and strictly investigate and punish irregular teaching behaviors of coaches. Through the driving training service supervision platform, random checks the teaching situation of coaches. In response to the irregular teaching problems of individual trainees smoking and dozing in the car found during the inspection, the driving school was interviewed and asked the driving school to make rectifications immediately. Supervision has achieved good results. There are fewer complaints about irregular coach training now. The overall feedback from students is good. The coaches' teaching attitudes have also been improved to meet the students' requirements better.

Repair and maintenance are not afraid of pitfalls, and do not panic when encountering disputes

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Content source: Beijing Traffic Radio "All the Way" Yang Yang, Li Li, Cao Xi, Wang Yao

Editor: Huier

Duty Editor: Peng Fei

Beijing Radio and Television Station Traffic Broadcasting Center firmly opposes any form of news extortion, false news and other news violations, respects news copyright, and welcomes supervision from all walks of life. If you have any doubts about our news reports, please send feedback to your email address [email protected]. We will verify it seriously and give a reply.

is in Chaoyang, and you are not afraid of pitfalls when repairing and maintaining, and you are not panicked when encountering disputes