Sanxiang Metropolis Daily, August 17 (All-media reporter Pan Xianxuan) Construction Bank issued an announcement that the ATM QR code deposit function will be closed from August 19, 2022. As QR code scanning and payment becomes more and more popular, many banks have previously launched a scan code deposit and withdrawal service. Why have they stopped this service now?
ATM QR code deposit business refers to the business where depositors scan the QR code on the ATM screen through their mobile phone to deposit cards without a card. In recent years, with the popularity of mobile banking and QR code payment, many commercial banks have added the function of scanning codes to deposit. After the user selects to scan the code to deposit on the ATM, a QR code will be generated on the ATM screen. After the user logs into the mobile banking and scans the QR code, he can choose a deposit transaction. Put cash in accordance with the prompts and the transaction is completed. Compared with over-the-counter deposits, this business eliminates queuing, filling out forms, signing and other procedures.
Regarding the reasons for shutting down this business, the customer service staff of China Construction Bank said that in order to improve the service capabilities of cardholder users, China Construction Bank previously deployed the QR code deposit function in the ATM self-service channel. However, because banks have added new functions such as "face swiping and withdrawal" in the later stage, they can better provide services to users. Users can hold a bank card, choose a deposit service without a card or a discount, or enable the "face swiping" service function to handle ATM deposit services.
htmlOn August 17, the reporter experienced it at the Changsha Yuehu Branch of China Construction Bank that the QR code deposit function cannot be found on the homepage of the ATM deposit and withdrawal machine here. The homepage recommended is "no card and no discount deposit" and "face scanning service". The reporter experienced the function of depositing without card and no credit. After entering the mobile phone number bound to the bank card, the ATM performed facial recognition. After passing, it could deposit cash into the account under his name. There was no need to open the mobile phone for operation throughout the process, which was very convenient and fast.Wang Pengbo, a senior analyst in the financial industry of Broadcom, believes that there are two reasons for this adjustment. He explained that the first is that there are problems with user habits and cumbersome operations. People who use ATM deposits on a daily basis are currently mainly middle-aged and elderly people. This type of people are more accustomed to using bank cards directly, while young people who register for mobile banking have relatively few cash deposits and withdrawals. Therefore, there are relatively few users of this type of product and it is not very helpful for banking business transformation. Secondly, banks have also suspended such projects from the perspective of reducing disputes and strengthening security management. For example, the ATM QR code deposit business may have loopholes such as not being able to accurately identify the identity of the depositor and the relationship between the depositor and the payee. This move is also to implement the relevant anti-money laundering system.
(first instance: Zhu Rong, second instance: Peng Zhiguo, third instance: Zhang Jun)
