The gentle spring breeze wails the charming spring. It should have been the season for viewing flowers and outings, but unexpectedly, there is a "late spring cold".
At present, the epidemic in my country is still operating at a high level, and the prevention and control situation is severe and complex. "Safe and the epidemic will subside" has become everyone's greatest wish now.
In the face of the epidemic, Every Ping An Property Insurance Claims Applicant is sticking to his post in a different way and taking action for his wish of "safe and nothing".
Shanghai
guarantees every safe trip of the "most beautiful retrograde"
Recently, the claims agent of Ping An Property Insurance Shanghai Branch Yuan Yin received a loss-assessing call. The customer said that due to the damage to the reflector, the vehicle could not get on the road, and there was a bit of anxiety in his words. Yuan Yin learned that the client is a police officer and has been busy assisting in epidemic prevention and control recently. He has used cars frequently and hopes to complete the claim settlement as soon as possible. However, due to epidemic control, the Auto Parts City has long been blocked and cannot obtain accessories. Therefore, Yuan Yin reported the report as soon as possible according to the guidance of the green claim channel. After communication from multiple parties, he finally found stock at a service station to help customers complete the claim under the epidemic control situation as quickly as possible.
"'The most beautiful retrograde person' needs safe travel, let me also provide a protective force!" Yuan Yin, a claim agent of the Shanghai Branch of Ping An Property Insurance.
Also in Shanghai, nurse Xiao Zhang has been involved in nucleic acid screening for more than ten consecutive days. On that day, after arriving at the community protection point, she found that some of the testing supplies had been forgotten to carry, but the time was urgent and there were no vehicles available around her. Xu Siwei, the claim agent of Ping An Property Insurance Shanghai Branch, happened to handle the case in the community. After understanding the situation, Xu Siwei immediately reported to the company's supervisor. With the permission, he opened a survey vehicle to escort the medical staff to get supplies to ensure that his investigation work on that day could proceed as usual.
Every claim is like a beautiful switch, which not only helps police personnel, but also helps epidemic prevention medical workers, giving claims a different meaning.
Jilin
In the raging fire, Ping An efficient claim settlement "in timely rain"
The blazing fire damaged the houses and office equipment of a decoration company in Changchun. After receiving the report, Sun Jianzhuo, the claim handler of Ping An Property Insurance Jilin Branch, contacted the insured as soon as possible, confirmed the losses through online inspections, and informed the customer of the claims information needed to provide. Combined with the actual situation on the spot, he simplified the claims procedures for the customer.
The case was soon completed and the customers highly recognize Ping An Property Insurance’s efficient claims and warm service. When an accident comes, fortunately there is "peace".
Liaoning
Actively support epidemic prevention work and warmly care for medical staff
On the morning of March 29, Yang Yan, a claimant at the Liaoning Branch of Ping An Property Insurance, was dealing with an accident in Xingcheng, Huludao, and learned that vehicles at nearby epidemic prevention stations needed to add frozen liquid, and epidemic prevention materials and daily necessities were in short supply. After Yang Yan understood the situation, he immediately reported the situation to the department leaders. After learning the news, the branch of immediately organized the purchase of a batch of epidemic prevention materials, which was sent to front-line epidemic prevention workers, and and supplemented antifreeze to the vehicles, to ensure the smooth progress of subsequent epidemic prevention work.
Another time, Li Zhenbo, a claimant at the Liaoning Branch of Ping An Property Insurance, received a report of a unilateral accident. The vehicle suffered heavy losses, and then he rushed to the scene for investigation. After learning that the driver Mr. An is the director of a hospital. Due to the epidemic in Shenyang, he has been participating in command work day and night for nearly a week. Li Zhenbo was deeply moved and sent Director An to the hospital where he was located after handling the scene as quickly as possible.
"As a medical staff member, President An not only needs to pay for this case quickly, but also needs to pay for it warmly!" When Mr. An's car arrived at the service station, Li Zhenbo also assisted in arranging priority repairs.
Fujian
Online claims settlement "zero contact", service "not dropping" in a timely manner
In response to the deployment of epidemic prevention and control of the Jinjiang Municipal Government, all customer service claims workers in Jinjiang Central Branch of Ping An Property Insurance Fujian Branch worked from home and actively leveraged the advantages of science and technology. provides customers with 7*24 hours of uninterrupted consultation services, while ensuring efficient and convenient customer experience, minimize claims contact and comprehensively assist in epidemic prevention and control.
On the morning of March 28, Luo Haijun, a Jinjiang claim service specialist at Ping An Property Insurance, received a report from a client Ms. Lin, saying that her vehicle accidentally scratched her vehicle while driving. The first accident made Ms. Lin at a loss. Luo Haijun immediately guided the customer to apply for online claims, and remotely guided the customer to take photos and upload vehicle damage photos through video, submit claims materials, and authorize and sign online.
Finally, it took only 58 minutes from receiving the customer report to completing the closing payment. Ping An Property Insurance zero-contact and remote quick compensation service have won sincere praise from customers.
The epidemic has hindered people's pace of going out, but it cannot stop all claims clerks of Ping An Property Insurance from serving customers enthusiastically.
Henan
solves the urgent needs of small and micro businesses and protects farmers
Recently, Wang Mengen, a claimant at Ping An Property Insurance Henan Branch, received a claim case. A small and micro business encountered financial problems due to the epidemic. While comforting the customer's emotions, Wang Mengen told him not to worry, and to understand the relevant situation as soon as possible. It turned out that the customer was a small and micro business operating in a commercial street. Due to the confirmed medical records in the commercial street, the area was closed and the merchant was ordered to suspend business. Wang Mengen promised the client that she would go to the on-site inspection as soon as possible after resuming work, and could contact herself at any time during the closure period.
Wang Mengen went to the site to verify the situation on the day of resumption of work, and then promptly handled the compensation payment for the customers, greatly solving the urgent needs of customers and providing strong help for the customers to resume work and production normally.
In Xingyang City, breeder Feng found that two fattening pigs had died in the pigpen. At this time, he thought that he had taken out breeding insurance in Ping An Property Insurance, so he immediately reported the case on the "Ping An Ai Nongbao" mini program. Ping An Property Insurance Claims Agent quickly called a video call through the mini program, patiently understanding the situation in the video, carefully guiding customers to take relevant photos, and the entire inspection process of does not exceed ten minutes. After the online inspection of
After the online inspection of Ping An Property Insurance claims handler also took the initiative to assist him in contacting the harmless treatment factory to collect case materials, minimizing unnecessary activities for customers, and the compensation was also transferred to the customer's account as soon as possible.
Hebei
Efficient claims service, and was praised to dominate the circle of friends
During the epidemic prevention and control period, Ping An Property Insurance Hebei Branch comprehensively adjusted the claims service to online inspection and loss determination based on local actual conditions. Recently, Mr. Zhou, a client living in Langfang, accidentally hit the rear bumper while moving his car at his doorstep, causing slight damage to the vehicle. After receiving the report, claims adjuster Sun Dongxu added the customer's WeChat through micro-operation, and guided the customer to take photos of the on-site photos and related documents through video, and promptly negotiated with the customer after verifying the case.
Xingtai customer Mr. Yang accidentally hit the guardrail while driving and turning, causing damage to the left rear door and left rear leaf plate, and then reported the case. Claimant Gao Haichuang quickly contacted the customer, guided the customer to take photos on the spot, verify the case situation, and then assisted the customer in connecting with the service station to communicate on damage and vehicle repair matters.
22tml32tml32tml32tml32tml32tml32tml32tml32tml32tml32tml4ts from the time of reporting the case to obtaining compensation. Both customers expressed their satisfaction and posted a special post on Moments to like Ping An Property Insurance’s efficient and heartwarming claims service.
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Shandong
The epidemic is ruthless and people are affectionate. Ping An Service is "warming the heart"
Client Mr. Xu returned to Ji and was isolated. Thinking that his vehicle has not been reviewed annually, he was extremely anxious. With a try, he contacted Yan Zhuang, claimant at Ping An Property Insurance Shandong Branch. After understanding the situation, Yan Zhuang immediately rushed to the customer's isolation site, collected customer annual review materials with the assistance of epidemic prevention personnel, and completed the annual review the next day.
The epidemic is ruthless and people are affectionate, and safe services are heartwarming. After being lifted from quarantine, Mr. Xu immediately sent a banner to Yan Zhuang and expressed deep gratitude to Ping An for his warm and heartwarming service.
fight the epidemic together and welcome the return of spring together. Ping An Property Insurance will closely monitor the progress of the epidemic, put the life safety and physical health of employees and customers first, and do its best to do a scientific and effective job in epidemic prevention and control and insurance protection services. With a professional attitude, efficient service, and heartwarming care, we will convey warmth and love and protect the public.
