Previously, Amazon multiplayer online RPG game "New World" was in the closed beta stage. Many users reported that when using Nvidia GeForce RTX 3090 to run, the graphics card may be hang up in a short period of time. Among them, the products with EVGA are the most serious, and the damage ratio is much higher than that of other brands. Fortunately, the damage to these graphics cards is within the EVGA warranty, and users soon received a new card replaced by EVGA.
EVGA can have a good reputation in the overseas high-end graphics card market, and its good after-sales service is of great significance. According to Igor's Lab, EVGA currently charges high-priced deposits for its premium RMA services, which has received criticism from many users. This is a custom service for EVGA. Users can send problematic graphics cards, pay deposits, receive replacement graphics cards from EVGA. When EVGA receives damaged graphics cards, they will return the deposit to the user, which can reduce the time that users cannot use due to lack of graphics cards and .
Due to the high price of graphics cards at present, the deposit required for Advanced RMA services is very high. For example, the EVGA GeForce RTX 3080 FTW3 Ultra is not the usual 782 euros (or 931 euros in tax included), but 1728.2 euros. Probably because of the price, the United States has suspended advanced RMA services from June 24, 2021, but users who have purchased it can still use the service, and users in Europe can continue to purchase the service.
In addition, according to Igor's Lab, EVGA also provides a new graphics card BIOS to fix the fan speed sensor problem of EVGA GeForce RTX 3090 FTW3, which is the product that was most severely affected by the "New World" incident before. EVGA's product manager said on his Twitter account that it may be a problem with the I2C communication bus, which led to abnormal speed of the reading fan. EVGA is still analyzing the specific reasons.
