Nandu News Reporter Zhao Anran In the past few days, many international airlines have announced the suspension of some routes to and from China, and many countries have also adopted entry control measures against China. In response to epidemic prevention and control and travel conditions restrictions, major travel agencies and online travel platforms have successively released news today, relaxing the time limit for non-destructive cancellation of travel products to February 29, which means that if tourists purchase through travel agencies, online travel platforms Refunds can be applied for air tickets, hotels, tickets, entertainment and other travel products departing on or before February 29 (inclusive).
Ctrip is the first organization to extend the time limit for non-destructive cancellation of travel products. It has previously issued an announcement that the dates for travel and vacation products that can be canceled without loss are before 0:00 on January 24 and from January 27 to February 29. In addition, some airlines have recently canceled flights to and from mainland China. Ctrip is actively assisting tourists in making cancellations and changes, and pop-ups on the ticket booking page correspond to the country's entry control measures. For tourists who are unable to return home in time while abroad, Ctrip also helps them change to other flights and transfer back to their home country.
Fliggy ’s previous cancellation and change guarantee service was valid until February 9th. An announcement was issued today that the guarantee service will be extended to February 29th for all reservations made on or before January 23rd (inclusive) and the travel time is January 23rd. Domestic travel (including Hong Kong, Macao and Taiwan) and overseas travel orders made until February 29th can apply for free cancellation and change guarantee, and the application date for cancellation and change has also been extended to February 29th.
Reporters learned that some hotel and air ticket products can be unsubscribed without loss, which can be determined based on the results of negotiations between the platform and the hotel and airlines. The reporter applied to Fliggy to unsubscribe from a hotel room purchased during Double Eleven and valid until March 31. Yesterday morning, the reporter initiated a refund application. The platform showed that the refund amount was the total amount of the order, and informed today that the refund was successful. Ctrip.com reminds us that due to the large amount of refunds from various travel companies, banks need time to process them, and refunds for some products will be delayed. Please understand.
travel agency, at 12:00 on February 1, Nanhu International Travel announced through the "Nanhu International Travel Subscription Account" that the following arrangements will be made for all domestic provinces, outbound, Taiwan, China and other regional travel groups departing in February: From now on All group tours and independent travel routes departing from February 29th (including February 29th) are cancelled. Whether the group will depart normally after March 1st, Nanhu International Travel will decide according to the Ministry of Culture and Tourism and Guangdong Provincial Culture and Tourism Document requirements from the Department of Culture and Tourism, Guangzhou Municipal Bureau of Culture and Tourism and relevant departments will be notified separately. Domestic lines within the province will start to notify tourists by phone of the specific procedures for canceling trips from now on, and will start to handle relevant procedures for tourists on February 10th; outbound lines will start to notify tourists by phone one after another from February 15th, and once again implement the specific procedures after the team cancels the trip. operations as well as the form and time of refund.
Guangzhou Holiday Travel Agency announced through its official WeChat ID that all its stores will be closed until February 9. In view of the epidemic, refund processing by Guangzhou Holiday Pass International Travel Service can be postponed to April 31 or December 30 for group transfers. It is recommended that tourists stagger the processing time to minimize the gathering of people.
