[Source: Great Wall Network] Great Wall Network·Jiyun Client News (Correspondent Zhang Shasha) "Girl, my old mother just passed away, and my father was paralyzed in bed and had difficulty moving. I accidentally discovered that my mother still had a bankbook worth more than 8,000

[Source: Great Wall Network]

Great Wall Network ·Jiyun Client News (Correspondent Zhang Shasha) "Girl, my old mother just passed away, and my father was paralyzed in bed and had difficulty moving. I accidentally discovered that my mother still had a bankbook worth more than 8,000 yuan. It has not been collected, but the password is not clear. Our family conditions are average, and my father’s daily expenses are high. What should I do if I can’t withdraw the money?” Recently, a sixty-year-old customer came to Zhangjiakou Rural Commercial Bank in a hurry. He said eagerly as soon as he saw the staff in the business hall of Xuantai Branch.

The staff of Xuantai Branch came to handle business for the elderly. Photo courtesy of Zhang Shasha

After the counter staff learned about the situation, they immediately checked the flow, and after verifying the situation with the community where the elderly lived, they promptly took special measures to open a green channel for the elderly to handle business at their door. According to relevant regulations, for accounts whose inheritance is less than 10,000 yuan, relevant procedures can be simplified and processed for customers simply and quickly after verification. The staff of the bank promptly handled the loss report and cash withdrawal business for the elderly through door-to-door verification of image data collection, solving the problems that had accumulated in the elderly's mind.

Xuantai Branch has always been actively exploring and improving service standards, starting from small things around us, proposing heart-warming services such as "a cup of tea, saying hello", providing aging-friendly services for the elderly, and supporting special customers with high-quality services such as charity sales for the disabled. Through its development, it provides customers with more thoughtful, considerate and convenient financial services; by optimizing detail processing and improving service standards, special customer groups can truly appreciate the convenience that heart-warming financial services bring to life.

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