News review: On the morning of October 9th, 2021, Panshi City, Jilin Many parents of students reported to China Business News- Ersanli News (reporting hotline: 13214429870), starting from October 8th, Panshi The primary and middle school students in the city changed their meals from the original school canteens to unified meals in the Happy Tiger Central Kitchen. On the first day, the food was not delivered in time and the children could not eat enough. A parent said, “It used to be 120 yuan a month to eat in the school cafeteria, but now it’s changed to Happy Tiger’s central kitchen, which costs 10 yuan a day after delivery. It costs more than 200 yuan a month. The cost is equivalent to doubled, but the quality is not guaranteed.
October 10th, Panshi City Several parents of students reported to China Business News-Ersanli Information. On the evening of October 9th, the school notified the students from next Monday. Meals can be selected in both directions, either in the Central Canteen (Happy Tiger Central Kitchen) or in the school canteen. The standard is the same as before. Where to choose is entirely up to parents and students voluntarily, the school will do its best to provide two-way services.
It is understood that most parents choose the school cafeteria, and a small number choose Happy Tiger Central Kitchen for food.
On October 10th, China Business Daily-Er Sanli Information found that Happy Tiger Central Kitchen published a letter to parents on the official public account. The approximate content: In response to the lack of time for the first meal on October 8 I am deeply sorry for the trouble caused by some negative public opinions. After research, it has been determined that the two-day dining room on October 8th and 9th will be waived, and it will be deducted from the meal expenses of the next month; October 11-17 will be the dining experience day , If you are not satisfied with the meal within seven days, a full refund will be given.
Regarding the news released by Happy Tiger Central Kitchen on the official public account, one of the parents said that his child was in junior high school. He used to eat two meals a day in the school cafeteria for a total of 12 yuan. Now Happy Tiger Central Kitchen has two meals a day. The meal is 24 yuan, the price is too high.
On October 10, 2021, China Business Daily-Ersanli Information contacted Happy Tiger Central Kitchen in Panshi City,The relevant person in charge, Mr. Mou, said: “The company came through the Panshi City Government to attract investment. Now many parts of the country are adopting this catering model. This is the future development trend. The company does have some problems in the early stages of development, and we are brave enough to take responsibility. In the face of mistakes, actively improve, never shirk or shirk, some malicious behaviors that slander the positive image of our company, our company will also reserve the right to pursue legal responsibility, this afternoon, our company publicly sent a letter to teachers, students, and parents This shows our determination. Regarding parents’ complaints about high fees, we are studying the issue of reducing meal fees and striving to meet the needs of parents.”
The content of the letter is as follows:
Happy Tiger Smart Central Kitchen is a leading domestic central kitchen with first-class equipment, first-class decoration and first-class safety and environmental protection, built by Hualin Technology Co., Ltd. Hualin adheres to the business philosophy of honesty, innovation and service, and is committed to providing healthy, environmentally friendly and safe nutritious meals. Hualin hired food nutrition experts from the Food Engineering College of Jilin Agricultural University as the company's nutrition catering consultants to ensure that Hualin’s proposition of “all meals are nutritious, safe and visible” is effectively implemented. On October 8, Happy Tiger Central Kitchen served the students on the first day. Problems such as late serving time, insufficient meals, and chaotic meal splitting occurred, which caused some students to fail to eat in time or eat the scheduled meals. Here, Hualin Company deeply regrets and sincerely apologizes to teachers, students and parents!
On September 30th, Hualin Company invited 500 parents of students to have a taste test. The feedback was good, and the satisfaction with real statistics was 98.6%. A week before the meal, Hualin Company did a lot of meticulous preparations, carried out repeated exercises for delivery of meals to some schools, and invited equipment manufacturers to send staff to provide guidance to ensure safe and stable meals. However, there were still some problems in equipment and management during the first day of full meal provision. This shows that there are still some loopholes in our management, and the emergency plan has not been implemented and detailed. In this regard, our company will face the problem frankly, solve the problem seriously, and never avoid the problem. Looking at the meals in the first two days alone, the acceptance and satisfaction of the students is still relatively good, and the parents can also hear the children's evaluation. Despite this, Hualin is still willing to pay for the company’s mistakes. Hualin Company hereby announces that all student meals are free for these two days.The specific fee settlement will be deducted from the next payment or directly refunded. At the same time, I urge teachers, parents and friends to give the company a full understanding!
Next, Hualin Company will strengthen internal management, improve service levels, improve emergency measures, and ensure timely, safe, and stable meals. To this end, Hualin has made a solemn promise:
1. Set up a student experience period for nutrition catering. In the next week, as the student experience period, a full refund will be given for unsatisfied students.
2. Experiential service for all parents. Every day, a certain number of parents of all students are arranged to come to the company to experience a nutritional meal for students for free, and to visit the central kitchen of Happy Meal for free.
3. Meal prices are subject to price hearing pricing. Both the government's price department are urged to hold a price hearing to help companies re-price nutritional catering, and the company will implement it unconditionally. If the current price of the company is high, it will be resolutely lowered to fully protect the rights and interests of students and parents.
Fourth, implement bright kitchen bright stove , welcome to supervise at any time. Hualin Company sincerely welcomes supervision, visits and inspections from the media, parent committees, people’s congresses and all walks of life. Hualin Company will do its best to make improvements at any time. In the past two days, a few individuals have been battling the problem, using false rumours to vilify and tarnish the company's image. Facts speak louder than words, and rumors are self-defeating. Hualin Company has the courage to open the Happy Tiger Central Kitchen to the public and place it under the supervision of the general public.
Hualin will prepare meals for the students with conscience, so that the parents' hard-earned money can be spent on the students' nutritious food. Please trust Hualin, thank you!
Hualin Technology (Panshi) Co., Ltd.
October 9, 2021
China Business Daily reporter Liu Yuanyuan
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